218 results found
¿Alguien sabe por qué se me cierra Illustrator 2023 (v 27.2) inesperadamente?
Pocos minutos después de abrirlo se cierra sin marcar ningún error o ventana que informe el porqué y es el único programa que lo hace.
Tengo Windows 10 :D2 votes
I'm using mac mini m1 with the latest Ai CC update (26.4.1). But after the OS update (12.5.1) I can't get Ai to work, it stuck at startup screen, cant click to any menu or button (video included). I had to roll back to 25.1 (intel) version to continue my works. What should I do?2 votes
It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.
I already reinstalled illustrator and the problem continues.3 votes
Windows 11 Home Single Language
AMD Ryzen 7 6800HS Creator Edition 3.20 GHz
16.0 GB1 vote
I updated to Illustrator 2023 (v27.0.0) a few days ago. Now, whenever I launch and try to create a new file, the program crashes. I can't do anything. I'm running MacOS 12.6.1 vote
New file launch unresponsive to clicks made with trackpad and Wacom Intuos Pro Tablet (with the stylus). Seems normal on mouse.1 vote
Have tried every suggestion I could find to fix this myself. I am connected to the internet; i have deleted and reinstalled; i have checked the logs, the hosts, my firewall, my system compatibility, and my drives. Seriously want this fixed asap.1 vote
Adobe Illustrator 25.2
While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.22 votes
I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
When I open Illustrator, this is the only screen that comes up, and I can open files and make new files from templates, but I am unable to make a new file from the home page. I have to open another document from my finder to Illustrator to be able to click to create a new file. What is going on??3 votes
When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.
Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 104 votes
We need the following logs to investigate this issue
Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe Illustrator
Please share files starting with UXPLogs from above folder to firstname.lastname@example.org
illustratorの期限内にも関わらず、使う事ができない状態が続いている。起動しても、体験版を勧められる。Creative Cloud desk topでは、illustratorの新たな購入すらできない。Adobeのアプリとファイルを消したにも関わらず、何も改善されなかった。1 vote
1 windows11 Illustrator v26.2.1
4 開かないのでメニューバーのファイルから開こうとするが開かない。フリーズしているわけではないので終了し、再度起動すると開ける アップデート後から？最近毎回これです。1 vote
ご報告いただいた「Windows 11 でファイルを開けない」という問題についてですが、まず「Windows 11 はまだサポート対象外」であることをご了承ください。
詳しくは Illustrator の必要システム構成（
- PC 起動後の最初の Illustrator 起動だけで、２回目以降の起動では全く問題はありませんか？
This new Illustrator update DOES NOT WORK. Just installed the new 2022 update yesterday 11/01, and it worked for half the day, and in the second half, the app refused to open. Tried again this morning 11/02, and there was a small update to Illustrator, so in hopes of fixing the issue from yesterday, I installed the update, and guess what, still broken. I reinstalled the past version of Illustrator, and that doesn't work now either. I'm not telling you how to do your job Adobe, but for me to do my job, I need Illustrator to work. If you still have a huge amount of bugs within the app, don't release an update, it's that simple. All the other apps seem to work okay, but not Illustrator. I'm extremely disappointed.
This new Illustrator update DOES NOT WORK. Just installed the new 2022 update yesterday 11/01, and it worked for half the day, and in the second half, the app refused to open. Tried again this morning 11/02, and there was a small update to Illustrator, so in hopes of fixing the issue from yesterday, I installed the update, and guess what, still broken. I reinstalled the past version of Illustrator, and that doesn't work now either. I'm not telling you how to do your job Adobe, but for me to do my job, I need Illustrator to work. If you…2 votes
This is embarrassing and incredibly sad to hear. I can’t imagine to be cut off a my main tool when I need it.
I guess the only option you can try is to clean all the traces of previous versions installed with the Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html), install 2021 version and hope it work.
So sorry it happened, and I wish I could do more.
Please add votes to this if you experience the same issue, it will help to initiate a proper investigation.
Getting grey blank screen not able to see any UI like File, Edit, etc., menus. Even the shortcuts are not working. Within seconds the Adobe illustrator closed automatically. Not able to recover the file as well.1 vote
Top menus are inactive after launch. Have to click on the finder and then back to illustrator to refresh.1 vote
I've been having this issue for a few weeks. Trying to launch Illustrator 26.0.1 on Apple Silicon (I have tried both the Apple Silicon version and the Intel version). I don't get the splash screen. The menu at the top of the screen loads, and says "Illustrator," but all menu options are grayed out. I can't open a file by right-clicking in Finder and saying "Open with Illustrator". Illustrator freezes/crashes at this point and the only solution is to force quit via the Task Manager. Please help!1 vote
bnplugin.aip will not load when launching illustrator1 vote
I updated to Adobe Illustrator 26.0.2 from 26.0.1. I am on Catalina 10.15.7. Illustrator will not launch and I get the error report with the prompt to send it to Adobe. I restarted my computer and it behaved the same way. I then uninstalled 26.0.2 and re-installed a clean version. Still did not launch. I then uninstalled and installed 26.0.1, which I am using now, but would like to update.1 vote
When starting AI v26.0 beta there are numerous error messages under macOS 10.15.7, see screenshot:1 vote
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