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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. System compatibility report

    Windows 10
    Adobe Illustrator 25.2

    While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.

    22 votes

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    34 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Recent work thumbnails are missing on the welcome page

    When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

    Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

    4 votes

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    6 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  3. AI v26.0 beta - start problems on macOS 10.15.7

    When starting AI v26.0 beta there are numerous error messages under macOS 10.15.7, see screenshot:

    1 vote

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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  4. GreyScreen

    When i start Illustrator it opens as usual. But when its open i have this greyscreen and can not make new docusment or open anything. Pls help

    1 vote

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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes

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    Request to Contact Support  ·  1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  6. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

    16 votes

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    5 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  7. Blue Screen of Adobe Illustrator directly after Start

    Windows 10 64bit
    Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
    Adobe Illustrator v 25.2.1

    With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
    Please advise how to solve the issue.
    Before the Update there were no issues at all.

    4 votes

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    4 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  8. Not loading and crashing.

    When I launch Illustrator it is only a black screen and doesn't load. I have tried rebooting it many times and logging in and out of Adobe but it is still a black screen. After about 5 min of trying to get it to load the screen crashes.

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  9. Intel HD Graphics 4600 unsupported video driver

    We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.

    https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40

    However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw…

    3 votes

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    4 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  10. Crash Reporter Service

    when trying to open adobe illustratior cc 2018
    Showing Adobe Crash Reporter Service Has stopped working

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  11. When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up

    When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.

    4 votes

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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  12. Error loading plugins. DxfDwgFileFormat.aip

    I'm unable to open or export files as dxf or dwg formats due to error loading plugin. i'm using 64-bit operating system, x64-based processor Windows 10 Pro computer. i have tried reinstalling illustrator, but shows the same error. Please Help.
    I have even tried using the adobe clean-up tool and installing illustrator again, but still get the same error.

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow "Welcome to Illustrator" presets to be customized to actual user presets

    When the landing or launch page for Illustrator CC2021 opens, there is a box of presets under the line "Welcome to Illustrator.

    This system will not allow a drop or upload of either an AI nor JPG screenshot...the default presets are Postcard, Letter, Common, iPhone X, HDTV 1080p and "More Presets."

    In my case, I never use any one of those presets, so I have to click "Create New" or "More Presets," which are the same outcomes, then click my way through the various options to get to "Web Large."

    It would be nice if (a) the user could enhance…

    4 votes

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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator found an issue with wacom driver…

    Hello,
    First issue: see the attachment.
    Second issue: I can't change the welcome window to not appear with launching Illustrator. The setting for it is greyed out.

    Regards
    Vladimir

    1 vote

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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  15. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes

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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  16. Help Cannot open Illustrator 2021 on MAC w/Catalina OS.

    Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator window shrinks when opening a file

    When opening any files, by clicking on the files themselves on my desktop, the illustrator window shrinks and the popup "The window is too small to open this file" shows. I'm not making the window shrink, it does this automatically. What do I do?

    3 votes

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  18. Video driver is not supported

    Windows 10
    Illustrator v 25.2
    Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
    What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?

    2 votes

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  19. Illustrator 25.3.1 Will Not Open

    At least two of the computers in our office are having issues with the latest Illustrator update 25.3.1. The program does not open when selecting a file and performing Open With>Adobe Illustrator 2021. The program does not open from the start menu. The program does not open directly from the Illustrator.exe file. If you try to uninstall Illustrator with Creative Cloud, it tells you that you can't because the program is open. If you go to the Task Manager with less detail, Illustrator does not show open, however, if you select more detail, you may see 14 or more processes…

    1 vote

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  20. Recent file shows correct file but opens up as older version

    Hi there,

    I am using Illustrator 25.3 (64-bit) on Windows 10 Pro.

    When I open Illustrator and look into the 'recent' panel I see the document I was working on yesterday with all the changes I made (picture 1), but when I click on it, it opens what seems to be an older version of the document and all the changes I made during the day yesterday just disappear (photo2, note the few pages and other changes not showing).

    I know I saved during the day yesterday (as it took a long time to save every time) and clearly remember…

    1 vote

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