Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
373 results found
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Illustrator Version 28.7.1 - xmpfile does not have a constructor ( using Extendscript with Illustrator )
OS: macOS Sonoma 14.6.1 (23G93)
Illustrator version 28.7.1Prior to this update I have been able through extendscript to read XMP data from a file. After the update I get an error:
"XMPfile does not have a constructor".
on the line of code:
var xmpf = new XMPFile(.........Reverting to the prior version resolves the issue.
2 votesWe have fixed this issue in 29.0 and 28.7.2 releases.
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Width tool started work weird after update 27.9
After this update, width tool on closed shapes instead of acting like they are shapes with continuous edges, it cuts the width at a point.
I use width tool a lot and this is problematic.
Oh and in some cases width point not showing.
6 votesThe bug is fixed in the latest public release 28.0.
Please check and reply back if it now works as expected.
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Zoom with Alt+wheel is way too sensitive in new v27.3 to the point of being unusable
This has just started with the new update to v27.3 using the Alt and the scroll wheel now causes intermittent massive jumps in zoom. Updated all my Logitech software. Running latest everything so reverting to 27.2 as this makes Illustrator unusable. How on earth did this get through any sort of testing?
40 votesThe fix for this issue has been rolled out with Illustrator 27.3.1 release available through Creative Cloud Desktop.
Please update to 27.3.1 version to ensure you do not run into this issue.
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AI CC V 28.1 Windows 10 Extrusion (3D and materials) no more working for some objects
I am no more able to complete the extrusion of a disc object for which I previously removed parts of it using the pathfinder substraction tool. Substraction is working well, but extrusion is not. Once started, the extrusion process does not complete. I had to revert to Illustrator 28.0 to make it work.
1 voteHi Everyone,
We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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ファイル保存時のオプションダイアログの位置が保持されない Save dialog gets shifted left each time
macOS10.15,7
IlklustratorCC ver 26.5.1ファイル保存時にファイル名を指定した後オプション設定画面が開きますが、このダイアログの位置が保存を繰り返すたびに左に移動します。最終的には半分見切れる状態となり、設定を行う為にダイアログウインドウ自体をマウスで移動させる必要があります。
再現方法
1.ファイルを作成する。
2.「ファイル→保存」でファイル名を任意に指定し、保存ボタンをクリック。
3.従来のオプションダイアログは表示領域の中央に表示されましたが表示位置が左にずれています。
4.1〜3を繰り返すと、最終的には半分見切れる状態まで移動してしまいます。期待する動作
従来のバージョンの様にダイアログの位置が意図に反して動かない。現状の結果
ダイアログが保存するたびに移動し、見切れてしまう。対応策
ダイアログをマウスでドラッグして位置を戻す。80 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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REMOVE THE POPUPS - share online
please remove the annoying popup ... i will never share or use google cloud for any business documents.
and i hate HATE popups that will not go away. i never want to see any popups.15 votesWe have rolled out a release yesterday which gives the capability to turn this off through a 'Don't Show Again' option available in the popup dialog.
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Intertwine bug when export as pdf X4
mac os 12.6, illustrator 2023
create 2 intertwining circles, save as PDF X4 with the Illustrator default settings and you get a bitmap instead of vector data..
by choosing "compatibility: acrobat 8" the problem does not appear.43 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Acrobat PDF File Format is having difficulties. Bad parameter.
Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.
13 votesI am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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v27.8.1 - Random files having images corrupted upon file save
Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max
After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by…
5 votesThe released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.
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Can't do changes to the containing folder - gude
A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.
52 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Illustrator suddenly switching to CPU preview, GPU preview greyed out
My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.
5 votesIt is expected to have this bug fixed in the latest version, 27.4. Please test if it works fine for you and comment back.
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Bullet list cannot be disabled
No matter how the bullet list is set up in Preferences > Type, Illustrator will always make a list after typing the characters +, * ,# , - followed by a space. https://community.adobe.com/t5/illustrator-discussions/automatic-bulleted-amp-numbered-lists-while-typing-bug/m-p/13315015#M341830
20 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Enter key does not commit a change in a panel / dialog / field
Transparency panel in Appearance window does not react on Enter in Illustrator 27.0
After the latest update, this bug is spotted. In Appearance window -> Opacity panel (either stroke or fill) -> enter desired opacity -> hit Enter/CR -> no reaction (expected: apply value and close the Opacity panel). The TAB button however still works (the value applies). Other panels work as they should and react Enter correctly.
OS: Mac OS 13.
20 votesI am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Illustrator fails to export all text into final pngs or jpegs
I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.
2 votesWe have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.
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Blank screen on start up and missed new features on new v. 27.6 (English language on Windows 10)
Just updated to the new version 27.6 in English language on Windows 10 pro, at the start up the home screen is totally blank (only the layout color instead of open, new file etc. buttons). Anyway I'm able to open files o new files from the menu. There is no trace of the new Ai features or of the other improvements coming with this new release. I tried both update from the previous version and install from scratch after cancelled the previous one but with no results.
1 voteWe have rolled out a hotfix today - v27.6.1, which handles this issue. Please update your build to this latest version through Adobe Creative Cloud Desktop.
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Windows版27.3.1で現行版MS-IME利用時にCtrl+ホイール移動でフリーズ
Windows版27.3.1+MS-IMEが現行版（旧バージョンにしていない）の場合、Ctrl+マウスホイールによる横スクロールを実行するとフリーズします
- Windowsの設定で、日本語IMEの全般設定で「以前のバージョンのMicrosoft IMEを使う」をOFFの状態（デフォルト状態）
- 27.3.1で新規ファイルを作成する
- Ctrl+マウスホイールで横スクロールを繰り返す
この操作のみでフリーズし、一切の操作がきかなくなります。
「以前のバージョンのMicrosoft IMEを使う」をONにすることで回避はできますが、従来の27.2ではこの問題は起きていませんでした。
こちらについてはIllustratorフォーラムの投稿にて発覚しました。https://adobe.ly/3JmAvWA
https://adobe.ly/3Jna2rU9 votes製品版ビルド27.5にて、こちらのバグが対応されました。Creative Cloud Desktopより、アップデートをしてお使いください。
バグ報告のご協力、大変ありがとうございました🙏また、ご迷惑をおかけしまして申し訳ありませんでした🙇♂️
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Dissapearing controls
My controls are dissapearing. Attached is a screenshot.
I can select elements on the graphics but cannot see any buttons.
Seems to be happening at random times. I have tried using 3 different PCs now and it happens on all 3.
AI version: 26.5
OS: Windows 10 Enterprise version 10.0.19042 Build 19042.16 votesI am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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14 votes
I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Color Picker lets objects disappear in Outline Mode and in Exports!
When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU- Create a new file.
- Create one ore more text objects. And some other path objects too, if you like.
- Use the Color Picker (!! not any other color tool) to change the color of a text.
- Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
- Try to export the file (Export…
3 votesThanks for reporting this issue, Illustrator Team really appreciate this. We have resolved the issue now.
Kindly do “Check for Update” on Creative Cloud Desktop Update section and issue will be no longer reproducible.
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Application name in dialogue box contains strange character
Illustrator version 27.6 shows strange characters in dialogue box.
The app name is $$$/GeneralStr/196=Adobe Illustrator.
It feels not good, to use an app with a strange behavior like this.2 votesThis issue is fixed in 27.6.1 update.
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