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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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368 results found

  1. REMOVE THE POPUPS - share online

    please remove the annoying popup ... i will never share or use google cloud for any business documents.
    and i hate HATE popups that will not go away. i never want to see any popups.

    15 votes

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  2. Intertwine bug when export as pdf X4

    mac os 12.6, illustrator 2023
    create 2 intertwining circles, save as PDF X4 with the Illustrator default settings and you get a bitmap instead of vector data..
    by choosing "compatibility: acrobat 8" the problem does not appear.

    43 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  3. Acrobat PDF File Format is having difficulties. Bad parameter.

    Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.

    13 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  4. v27.8.1 - Random files having images corrupted upon file save

    Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

    After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by…

    5 votes

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  5. Type on path positioning is now quantized and not smooth

    Take a look at the GIF.

    In Illustrator 2022 users were able to position start and end marker brackets with practically infinite precision, smoothly, even for a long, single-bezier path.

    In 2023 these markers are quantized to 0.005 increments! For a long, single-bezier path, this creates laughably large steps (like, almost the width of an entire glyph).
    Note that the quantization is per bezier segment, so if you put text on a path that has many anchor points, it won't be as noticeable. But adding loads of points to a path makes it much less editable later, of course, so…

    10 votes

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  6. Can't do changes to the containing folder - gude

    A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.

    52 votes

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    26 comments  ·  Other...  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  7. Illustrator suddenly switching to CPU preview, GPU preview greyed out

    My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.

    5 votes

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  8. Bullet list cannot be disabled

    No matter how the bullet list is set up in Preferences > Type, Illustrator will always make a list after typing the characters +, * ,# , - followed by a space. https://community.adobe.com/t5/illustrator-discussions/automatic-bulleted-amp-numbered-lists-while-typing-bug/m-p/13315015#M341830

    20 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  9. Enter key does not commit a change in a panel / dialog / field

    Transparency panel in Appearance window does not react on Enter in Illustrator 27.0

    After the latest update, this bug is spotted. In Appearance window -> Opacity panel (either stroke or fill) -> enter desired opacity -> hit Enter/CR -> no reaction (expected: apply value and close the Opacity panel). The TAB button however still works (the value applies). Other panels work as they should and react Enter correctly.

    OS: Mac OS 13.

    19 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  10. Illustrator fails to export all text into final pngs or jpegs

    I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.

    2 votes

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  11. Blank screen on start up and missed new features on new v. 27.6 (English language on Windows 10)

    Just updated to the new version 27.6 in English language on Windows 10 pro, at the start up the home screen is totally blank (only the layout color instead of open, new file etc. buttons). Anyway I'm able to open files o new files from the menu. There is no trace of the new Ai features or of the other improvements coming with this new release. I tried both update from the previous version and install from scratch after cancelled the previous one but with no results.

    1 vote

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  12. Windows版27.3.1で現行版MS-IME利用時にCtrl+ホイール移動でフリーズ

    Windows版27.3.1+MS-IMEが現行版(旧バージョンにしていない)の場合、Ctrl+マウスホイールによる横スクロールを実行するとフリーズします

    1. Windowsの設定で、日本語IMEの全般設定で「以前のバージョンのMicrosoft IMEを使う」をOFFの状態(デフォルト状態)
    2. 27.3.1で新規ファイルを作成する
    3. Ctrl+マウスホイールで横スクロールを繰り返す

    この操作のみでフリーズし、一切の操作がきかなくなります。

    「以前のバージョンのMicrosoft IMEを使う」をONにすることで回避はできますが、従来の27.2ではこの問題は起きていませんでした。

    こちらについてはIllustratorフォーラムの投稿にて発覚しました。https://adobe.ly/3JmAvWA
    https://adobe.ly/3Jna2rU

    9 votes

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    製品版ビルド27.5にて、こちらのバグが対応されました。Creative Cloud Desktopより、アップデートをしてお使いください。

    バグ報告のご協力、大変ありがとうございました🙏また、ご迷惑をおかけしまして申し訳ありませんでした🙇‍♂️

  13. 「上弦・下弦」の意味が逆

    効果>ワープ>上弦・下弦
    こちらの「上弦・下弦」の意味が逆
    誤訳ではないでしょうか

    14 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  14. Dissapearing controls

    My controls are dissapearing. Attached is a screenshot.
    I can select elements on the graphics but cannot see any buttons.
    Seems to be happening at random times. I have tried using 3 different PCs now and it happens on all 3.
    AI version: 26.5
    OS: Windows 10 Enterprise version 10.0.19042 Build 19042.

    15 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  15. Color Picker lets objects disappear in Outline Mode and in Exports!

    When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
    I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU

    1. Create a new file.
    2. Create one ore more text objects. And some other path objects too, if you like.
    3. Use the Color Picker (!! not any other color tool) to change the color of a text.
    4. Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
    5. Try to export the file (Export…
    3 votes

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    1 comment  ·  Other...  ·  Admin →
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  16. Application name in dialogue box contains strange character

    Illustrator version 27.6 shows strange characters in dialogue box.
    The app name is $$$/GeneralStr/196=Adobe Illustrator.
    It feels not good, to use an app with a strange behavior like this.

    2 votes

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  17. Alt/Opt clicking into the spectrum bar in Color panel now changes both fill and stroke on release

    When I hold Alt/Opt and drag the cursor over the spectrum bar, I am able to change the color of the inactive attribute — in this case stroke, since fill is activated. However, as soon as the mouse button is released, the fill gets changed to the picked color too! This was not the case in the the previous version.

    11 votes

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  18. Upgrade 25.4.6 Not export dxf

    Upgrade 25.4.6 Not export dxf
    MacoS 10.14.6

    34 votes

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  19. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

    I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
    When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

    I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than…

    23 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  20. ヒストリー項目が正しく表示されない

    問題の説明:
    MacOS10.15.7 IllustratorCC ver.26.4.1

    オブジェクトは複製されますが、ヒストリーパネル上では「取り消し」となります。

    再現手順:
    1. ダイレクト選択ツールを選び、アートボード上のオブジェクトを選択
    2. キーボードのリターンキーを押し移動ダイアログを開く
    3. コピーボタンをクリックする
    4. ヒストリーパネル上では「取り消し」と表示されるがオブジェクトは正常にコピーされる

    実際の結果:
    ヒストリーパネル上で「取り消し」と表示

    期待された結果:
    「コピー」と表示される

    回避方法:
    ありません。

    その他…
    ・編集→カラーを編集
    ・リピートオブジェクトの編集処理
    ・グラデーションツールによる処理
    ・ブレンドツールをダブルクリックしてブレンドオプションダイアログを開き変更を適用する

    これらも「取り消し」と表示されます。

    ツールバー下部、塗と線に下にある塗り、グラーデーション、塗りなしのパッチをドロップして「塗」「線」を設定しようとするとヒストリーパネルでは「取り消し」になります。

    段落パネルの多くの機能(インデント・段落前後あき以外)とOpenTypeパネルは項目が二重に追加されたりします。
    全般的にヒストリーパネルの表示はおかしいです。

    23 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

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