Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
495 results found
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Cannot Resize - Bounding box reset doesn't help
I have tried resetting the bounding box of everything on my artboard and it doesn't work I cannot resize text or images!
4 votesIf you still have this problem today — please comment
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JPG Import bug CC 2019
macOS 10.13.6
Ai 23.0Try to open or place a .jpg or .jpeg file
-> Error-Message "File could not be read because there was an error"Does work with other images. I attached the original image.
(After running the image through imageOptim the import works)
2 votesHi Jan,
Thanks for logging the issue.
Is it possible to share the source JPEG file with the AI team at:
sharewithaiATTHERATEadobeDOTcomIf possible please also do share the steps that how you created the JPEG file.
With Best Regards,
Illustrator Team -
Can't select or hide layers, AI instantly changes it back
All was fine, until I discovered I can't change layers' visibility or lock them.
Restart won't help. Please see animation attached and document shown.I remember I had this bug before but it somehow went away.
22 votesHi All,
I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail
Thanks
Anish -
Layers panel doesn’t immediately update previews
When adding new elements the layer stack indicator does not retain the color of the previously added layer - it switches to the color of the current element. In the attached image, I am using yellow rectangles to evenly space blue rectangles. The elements in the stack were added in sequence using copy/paste keyboard shortcuts. As you can see in the attached image, the current element is colored yellow but shows up as blue in the layer stack.
1 voteBryon, can you reproduce this today?
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GPU Preview displaying hidden shapes
In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
If I switch to Outline view the shape is hidden correctly.
If I switch back to GPU Preview the shape is still being displayed.
I have to reboot Illustrator to get GPU Preview to work correctly again.
And then it goes wrong again very soon afterwards.This has now happened several times.
I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as…3 votes -
Uniform resizing behaves differently
In Illustrator 2019, when resizing an object using the W value and the H value it does not resize symmetrically keeping it centered on the xy axis like all previous versions. This is something I have relied on to keep everything centered within that shape or object. Why did this change or is it a preference that I need to select?
1 vote -
AI CC2017 open slow, lags, slow response while while working in Windows 10
AI CC2017 open slow, lags, slow response while while working in Windows 10
11 votesHi,
Thanks for reporting the issue and sorry for the inconvenience caused .
I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-Version of illustrator you are currently working on
Your hardware specs
Is this specific to some file?
If yes will it be possible for you to share the file with us at sharewithai@adobe.comPlease mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.
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Offset Path Bug
OS: Windows 10
Illustrator CC 2018 Build 22.1 (64-bit)
When working with Outlined Letters 9 times out of 10 it works.
However 1:10 when I do Object > Path > Offset Path - one of the Anchor Points does not move. When this happens it always seems to occur within the plug of the letter and it appears to be an Anchor point that would have been straight down from its original position.In the Attached Image I show the original Path and Offset Path as outlines and the Anchor Points are illustrated by Cyan Circles.
Thank you!
1 voteBryan, as per the comment, please share the test file and provide the clear reproducible steps so the team can try to replicate this on their side.
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Files don’t get displayed when opened or displayed corrupted with Application Frame enabled
These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.
The problem:
When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
Mac Pro macOS 10.12.6, Illustrator 22.14 votesHi,
We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?
Thanks
Anish -
can't paste object. the requested transformation....
the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.
9 votesHi,
Sorry for the inconvenience caused.
I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?
If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.
Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.
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Emoji rendering issues
- Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
- However, the 😟 will show up when inserted from the Glyphs palette.
To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.
7 votesPlease share a screen recording
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Zoom to mouse location
Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.
12 votesPlease try to disable Preferences > Selection & Anchor Display > Zoom to Selection option and see if it solves the problem.
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Snap to Point does not work with Text Objects anchors
Snap to Point used to work on the anchor points of a Text Object. It's broken now.
7 votesIf you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.
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Wrong raster exported with combination of mask, gradient and brush
I have path with a stroke applied to it.
Stroke is gradient, applied 'within'
One point of this gradient has opacity 0.
This path has mask.
Mask applied as inverted and clipping.
Inside this mask I have path with dash brush applied to it.All of this looks fine inside AI.
When I export a picture with Save for web (try other exports yourself, I don't use them) — AI doesn't see mask.See animation and artwork attached.
15 votes -
Scaling only appearance (without objects) doesn't work
I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
AI does nothing.
Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
Photoshop does scaling of effects all right.22 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.Please share the document in which this issue is seen by you.
1) Kindly share a video recording for the issue2)Please share your system details - OS, GPU etc.
3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.
Regards,
Aishwarya 'G' Gadodia
Illustrator Team -
Type object selection by path does not work at all while Snap to Grid is enabled
Type object selection by path does not work at all while Snap to Grid is enabled.
It's been this way for years... guess I've finally had enough.
3 votes -
Window tabs in illustrator glitch can't navigate
I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
5 votesHi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
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3d extrude and bevel problem
Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.
2 votesPlease follow the steps listed in the below link and share the crash dump and system information
https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
-Rama
Illustrator Team -
Tools and panels never open
I am having a problem with Illustrator since a few days now and I just don't find solution for it.
Every time I open Illustrator it forgets that the Control panel, the Tools panel and the other panels such as Transparency, Layers, Color, etc. was opened. It is really annoying to open them every time.
Could someone give a solution. And I am using the latest version of Illustrator for 2 months now I think, and it started to do this only a few days ago.3 votesDoes anyone still have this problem in the latest builds?
Please comment if it’s still there (and if pressing Tab helps to show the UI.
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CC 2018 Multiply Blend Mode Incorrect
CC 2018 & Mac Sierra
If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.
Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.
We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping…
8 votesWe could reproduce this issue at our end, following are the findings
1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
3. Works fine in Overprint Preview
4. Works fine in Print & PDFPlease confirm above observation match with the problem reported in this issue
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