596 results found

1. Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0

   Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.

   9 votes

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   Need More Info  ·  8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Layer thumbnails are not displaying properly (CPU Preview)

   Issue: Layer thumbnails are cropped based on previous zoom state.

   When you open a document that's been previously saved in a zoomed-in state, all visible layers' thumbnails will only show the elements that are visible in the zoom view. That is, elements that were out of view when the document was saved, are no longer visible in their layer thumbnail after reopening the document.

   How to reproduce

   1. Make sure "GPU Performance" is turned OFF in the preferences.

   2. Create or open a document that has many elements in it.

   3. Zoom into a particular area of the document, purposely cropping other parts of the document out of view.

   4. Save the document.

   5. Close and reopen the document.

   6. Notice how the layers' thumbnails only display the elements that were in view.

   Another possibly related bug is when creating elements via scripting. Elements generated outside of the current view are immediately not visible in their layer's thumbnail.

   Some notes:

   • This only occurs when "GPU Performance" is explicitly switched OFF in the preferences (not by using CTRL+E or "View > View using CPU/GPU").

   • This only occurs for layers that are visible. Layers that had their visibility toggled off are not affected.

   • I believe the last version of Illustrator that did not have any of these problems was Illustrator 2024 (v28).

   If needed, I can provide more details and/or screen recordings of the bugs. Just let me know.

   Issue: Layer thumbnails are cropped based on previous zoom state.

   When you open a document that's been previously saved in a zoomed-in state, all visible layers' thumbnails will only show the elements that are visible in the zoom view. That is, elements that were out of view when the document was saved, are no longer visible in their layer thumbnail after reopening the document.

   How to reproduce

   1. Make sure "GPU Performance" is turned OFF in the preferences.

   2. Create or open a document that has many elements in it.

   3. Zoom into a particular area of the document, purposely cropping other parts… more

   2 votes

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   Need More Info  ·  3 comments  ·  Layers  ·  Delete…  ·  Admin →
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3. Preenchimento e linha do vetor saiu fora da seleção

   Como na imagem, enquanto movia o desenho, o contorno e preenchimento ficaram totalmente desalinhado da seleção do vetor

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   2 votes

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   Need More Info  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. The alignment tool isn't working

   STOP UPDATES NOW
   The alignment tool isn't working right now. Thanks. Why don't you find another job instead of justifying your salary by causing more damage to the software.

   2 votes

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   Need More Info  ·  1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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5. テキストが消えます

   Illustrator2025以降のバージョンで、入力したテキストの一部が消えてしまいます。
   テキストを入力→保存→ファイルを閉じる→開き直す　と入力したテキストの一部が消えてしまうことがあり、入力し直しになります。
   テキストをを平打ちした時とエリア内テキスト両方で同じ症状が起きています。
   Illustrator2024ではそのようなことはありませんでした。

   2 votes

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   Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Linked files are displayed broken when opened

   My linked files are not working properly about 40% of the time. When I open them, they often display outdated colors, overlapping artwork, or other incorrect content. This issue has been happening consistently for almost five months, and it's becoming extremely frustrating.

   Sometimes everything works perfectly, but on days like today, every single linked file is incorrect. My only workaround is to repeatedly restart Illustrator—sometimes 20 times a day—and I've also tried restarting my computer, but the problem keeps coming back.

   This ongoing issue is having a significant impact on my workflow, and I would really appreciate any help identifying and resolving the root cause.

   My linked files are not working properly about 40% of the time. When I open them, they often display outdated colors, overlapping artwork, or other incorrect content. This issue has been happening consistently for almost five months, and it's becoming extremely frustrating.

   Sometimes everything works perfectly, but on days like today, every single linked file is incorrect. My only workaround is to repeatedly restart Illustrator—sometimes 20 times a day—and I've also tried restarting my computer, but the problem keeps coming back.

   This ongoing issue is having a significant impact on my workflow, and I would really appreciate any help identifying… more

   2 votes

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   Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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7. I can't export personalized keyboard shortcuts for use them on others computers

   Mac OS Ventura 13.7.8
   Illustrator 30.6.0
   I can't export personalized keyboard shortcuts for use them on others computers

   2 votes

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   Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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8. Freeform Gradient stops vanish, can’t be placed or edited

   When trying to "edit gradient" in the Freeform Gradient tool I found that the handles disappear/glitch and don't allow me to place or change any of the values. I have tried in both positions (the top toolbar and right-side menus) but both times, even upon a restart and reset of performance, that the handles are not responding at all. I also cannot add stops in the tool window, I can only change the (new) "Method" dropdown box, which, in either setting, does not fix anything.

   I am on the latest version of illustrator (30.5.1) on Desktop Mac.

   2 votes

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   Need More Info  ·  1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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9. Illustrator not letting me save my files or very slow

   Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
   Did not use to happen about a month ago.

   Illustrator 30.3
   Macbook Pro M1 Max
   Sonoma 14.8.5 (23J423)

   Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

   Please don’t ask me to to save files locally as that is not a viable solution.

   Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not even saving at all just stuck on save without being able to close illustrator.

   We have 100’s of files on dropbox and need to share files between team members so not viable to save locally.

   Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
   Did not use to happen about a month ago.

   Illustrator 30.3
   Macbook Pro M1 Max
   Sonoma 14.8.5 (23J423)

   Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

   Please don’t ask me to to save files locally as that is not a viable solution.

   Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not… more

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   3 votes

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   Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Export plans de travail impossible

    Bonjour,

    Je n'arrive pas a exporter mes plans de travail sans que adobe freeze et que je doive quitter le fichier
    que faire

    2 votes

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Font drop down list won't allow font selection.

    Mac Studio
    Sequoia 15.6.1
    Adobe Illustrator 2026 version 30

    My font drop-down list allows me to preview fonts, but not select them. If I preview and click a new font to select it, the type window closes and my select text reverts to the original font. I've tried using the text tool and the selection tool - same problem. To change a font, I must type the ENTIRE NAME in the font window and hit return. Very time consuming. :(

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    7 votes

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    If you are still running into this issue on latest Beta builds, please comment here or send us an email to sharewithai@adobe.com and mention the link of this thread (https://illustrator.uservoice.com/admin/v3/ideas/50725475) in the subject.

12. Freeform Gradient is not rendered

    When I try to make a freeform gradient, the colors don't show up. I'm not sure if this is just an issue with a preview or something else.

    Using Illustrator 2026

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    3 votes

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    Need More Info  ·  2 comments  ·  Gradients  ·  Delete…  ·  Admin →
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13. COMMAND F (PASTE IN PLACE) NOT WORKING!!!

    paste in place is not working all of a sudden. Command F acts like command V. It just pastes randomly. Even selecting paste in place from the menu doesn't work. This is incredibly annoying and the enemy of precision. PLEASE RESTORE!!!!

    2 votes

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    Need More Info  ·  1 comment  ·  Performance  ·  Delete…  ·  Admin →
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14. Objects with Perceptual Gradients applied (and no Dither) gets rasterized fully on PDF export, instead of becoming clipped rasters

    It still rasterizes the whole object, rather than converting it to a clipped bitmap (unless you also enable Dither though).
    Here’s a demo.

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    9 votes

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    Need More Info  ·  5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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15. Changing the Japanese font in the Type tool does not update it.

    macOS Tahoe 26.2
    Adobe Illustrator (Desktop version) 30.2.1

    Changing the Japanese font in the Type tool does not update it.
    This occurs even when "Enable missing glyph protection" is initially set to OFF and no other settings are changed.

    This does not occur in macOS Vetura13.7.8

    1 vote

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    Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Strange loops and spikes when using pressure-sensitive brushes with XP-Pen Tablet on Illustrator 29.3 and newer on Windows 11

    An employee directed me to this forum to explain my problem (I explained everything here: https://community.adobe.com/questions-652/inconsistent-strokes-when-using-pressure-sensitive-brushes-with-xp-pen-tablet-illustrator-30-2-1-windows-11-1553544)

    My system:
    Windows 11, Version 25H2 (Windows Ink is deactivated, tried with activated too).
    Old tablet: Artist 12 Pro (XP-Pen)
    New tablet: XP-Pen Deco Pro MW
    I tried all available Illustrator versions (I will explain later).

    I am getting very weird and inconsistent strokes when drawing with a tablet and the Blob Brush Tool (please see screenshot and video attached EDIT: video too big pls see the article from the other forum, the video is posted there).

    I did a ton of troubleshooting (new drivers, new installations, new Windows installation, new tablet, different settings in Illustrator, the tablet, the graphics card, etc.). I also worked on a different PC - same problem.

    Then I tried different Illustrator versions and noticed that the problem appears in version 29.3 and newer.
    In 29.1 and 29.2 the paths look fine. (I am working with 29.2 at the moment as 29.1 had a bugged Smooth Tool.)

    My theory:
    Since this only appears with the Blob Brush, I think Illustrator somehow messes up the outer strokes of the Blob Brush. (Maybe this is even related to the bugged Smooth Tool in 29.1?) But I can't find any settings that affect the shape the Blob Brush creates.

    So here I am - thanks for reading, any help would be greatly appreciated.

    An employee directed me to this forum to explain my problem (I explained everything here: https://community.adobe.com/questions-652/inconsistent-strokes-when-using-pressure-sensitive-brushes-with-xp-pen-tablet-illustrator-30-2-1-windows-11-1553544)

    My system:
    Windows 11, Version 25H2 (Windows Ink is deactivated, tried with activated too).
    Old tablet: Artist 12 Pro (XP-Pen)
    New tablet: XP-Pen Deco Pro MW
    I tried all available Illustrator versions (I will explain later).

    I am getting very weird and inconsistent strokes when drawing with a tablet and the Blob Brush Tool (please see screenshot and video attached EDIT: video too big pls see the article from the other forum, the video is posted there).

    I did a ton of troubleshooting… more

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    2 votes

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    We weren't able to reproduce this issue on our end, so we'd like to gather a few more details to help us investigate further:

    
    

    1. Wacom/tablet driver version- Could you share the exact driver version you're currently using?

    2. Did this issue appear immediately after upgrading to a specific Illustrator version?

    3. Illustrator version currently installed?

    
    

    Regards,

    Aishwarya

17. Typos PingFang ne s'affiche pas

    Je dois éditer un document PDF ou la typographie PingFang MO est utilisée. Une fois ouvert dans Illustrator, le texte dans cette typo n'est pas visible (mais sélectionnable) et le document ne peut plus être enregistré.
    — J'utile MacOS 26.5.1
    — Illustrator 30.5.1
    — Afficher les options est-asiatiques activé

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    2 votes

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Adobe Illustrator 2026 Crashes with Uncompressed TIFF (Compression: None)

    Dear Adobe Illustrator Engineering Team,

    I am reporting what appears to be a compatibility regression or TIFF parsing issue that causes Adobe Illustrator to crash consistently when opening documents containing specific TIFF images saved with Compression = None (Uncompressed TIFF).

    Adobe Illustrator 2026 on Windows
    Standard TIFF, no compression
    Interleaved (RGBRGB) pixel order
    IBM PC (Little Endian) byte order

    Illustrator crashes immediately when opening or placing TIFF files saved without compression.

    The same files become fully functional after being re-saved using LZW compression, without any changes to image content, dimensions, color mode, bit depth, or metadata.

    This behavior strongly suggests that the issue is related to Illustrator's handling of the uncompressed TIFF encoding path, rather than the image data itself.

    Reproduction Steps
    1. Create or export a TIFF image.
    2. Save using:
    Compression: None
    Standard TIFF format
    Place the TIFF into an Illustrator document, or open an existing Illustrator file containing the TIFF.
    Illustrator immediately crashes or closes without warning.

    Control Test
    1. Open the same TIFF file in Photoshop.
    2. Re-save the file using:
    Compression: LZW
    Reopen the Illustrator document.

    Result: Illustrator opens normally and the image is rendered correctly.

    Expected Behavior
    Adobe Illustrator should maintain compatibility with TIFF files saved using Compression: None, as this is part of the TIFF specification and has historically been a standard format used in:

    Print production
    Publishing workflows
    Archival imaging
    Legacy design projects
    Prepress environments
    Actual Behavior
    Immediate application crash.
    No meaningful error message is displayed.
    The issue is fully reproducible.
    Switching only the TIFF compression method from None to LZW resolves the problem.
    Business Impact

    This issue has a significant impact on long-term project compatibility.

    My organization maintains a large archive of historical design projects that contain numerous TIFF assets saved without compression. These files were created over many years and remain part of active production workflows.

    Because Illustrator cannot reliably open these files, we are forced to:

    Locate the original TIFF assets.
    Batch-convert legacy images.
    Rebuild or repair historical project files.

    This creates unnecessary production delays and introduces risk to archived projects that should remain fully compatible with current Adobe software.

    Technical Observation

    Based on testing, the crash appears specifically linked to TIFF files using:

    Compression = None (Uncompressed)

    while TIFF files using:

    LZW
    ZIP

    appear to function normally.

    This may indicate an issue in Illustrator's TIFF decoding routine, memory allocation process, or compatibility handling for uncompressed raster data.

    Request

    Could the Illustrator engineering team please:

    Investigate support for uncompressed TIFF files.
    Verify whether this behavior is a known issue or regression.
    Restore compatibility with TIFF images saved using Compression: None.
    Provide guidance regarding any temporary workaround beyond manual conversion of legacy assets.

    I would be happy to provide sample TIFF files and crash logs if needed to assist with debugging and reproduction.

    Thank you for your time and for continuing to improve Illustrator's reliability and backward compatibility.

    Best Regards,

    Mohamed Zakaria
    Graphic Designer & Brand Consultant

    Dear Adobe Illustrator Engineering Team,

    I am reporting what appears to be a compatibility regression or TIFF parsing issue that causes Adobe Illustrator to crash consistently when opening documents containing specific TIFF images saved with Compression = None (Uncompressed TIFF).

    Adobe Illustrator 2026 on Windows
    Standard TIFF, no compression
    Interleaved (RGBRGB) pixel order
    IBM PC (Little Endian) byte order

    Illustrator crashes immediately when opening or placing TIFF files saved without compression.

    The same files become fully functional after being re-saved using LZW compression, without any changes to image content, dimensions, color mode, bit depth, or metadata.

    This behavior strongly suggests… more

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    2 votes

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    Need More Info  ·  1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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19. Blend menu options not available when blend objects are selected (MacOS)(Illustrator 30.5.1)

    I've created a couple of Blend objects in Adobe Illustrator. When I attempt to expand those blends into individual vector objects via the Object/Blend menu, all the options in the menu are greyed out. Despite the blend being selected , not double-clicked into (not in isolation mode) or any other object being selected.

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    1 vote

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    Need More Info  ·  2 comments  ·  Blends  ·  Delete…  ·  Admin →
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20. Unknown Error when saving

    Windows - Adobe Illustrator 2026

    When saving files for a proof - Press Quality, no editing, password, low resolution printing, no changes, no enabling copying of text - this error comes up on the first attempt every time.

    If I save it a second time, this error doesn't happen. I wasn't receiving this issue until I updated to 30.2.1, but it was rare. Now that I've updated to 30.3 it became every time I saved a new file for the first time. As much as I want the turntable feature, I'm going to have to use 30.1 again until the issue is resolved. Having this error come up so often is slowing down production.

    Windows - Adobe Illustrator 2026

    When saving files for a proof - Press Quality, no editing, password, low resolution printing, no changes, no enabling copying of text - this error comes up on the first attempt every time.

    If I save it a second time, this error doesn't happen. I wasn't receiving this issue until I updated to 30.2.1, but it was rare. Now that I've updated to 30.3 it became every time I saved a new file for the first time. As much as I want the turntable feature, I'm going to have to use 30.1 again until the… more

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    2 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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