Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
53 results found
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Illustrator CC won's allow me to update the artboard size in Options panel.
When I change the width and height the size automatically reverts back to a size that is some 20 pixels off. I need the artboards to be precisely 2160x1920 which is the size they were when created, but somehow they change to different sizes like 2180x1916. When I try to update the size in the field, as soon as I click off the field the dimension goes right back to the old, incorrect dimension. I cannot save it out to the correct dimension. I can drag the size of the artboard with the artboard tool, but that is impossible to…
3 votes -
Changing size of area type shape with mixed font style changes all characters to one font style
I was using trial version of Illustrator CC 2017. I just purchased for a year and upgraded to Illustrator CC 2018.
Draw shape. Choose area type tool. Click path of bubble. Bubble disappears and is converted to Lorem Ipsum text with transparent path. Deselect object. Choose direct selection tool. Select the path. Choose default b/w stroke/fill. Now text is inside a white bubble with black outline. (I also used Type > Area Type Options > Inset Spacing to adjust margins inside the path, and First Baseline to X Height.)
Now, use the Type tool to select one word. Under Properties…
6 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
App viewing window not appearing, Latest Windows Update
I just updated as windows prompted last night to Windows 10 Home; Version 1709; OS Build 16299.98, and Illustrator, photoshop, and presumably all adobe programs now has only the top bar for close, maximize/minimize- The workspace and any windows opened (ie file new) are just the background gray fill or black. The mouse seems to react between pointing and selecting and possibly the program is working underneath, but I can't see it. I've quit and restarted computer multiple times. Considering it was fine before, it's most likely tied to this latest release.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Why can I not use control in the new illustrator 2018
I cannot use control for some reason in illustrator 2018
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Ghost Trails
Updated the new Illustartor and now have ghost trails (copies what ever it is I am dragging a million times) everytime I click and drag a picture or text. Cant see my work, or move anything. I can close the window and reopen it and sometimes it will go away until I click and drag something again.
Adobe Illustrator CC 2018
5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer -
Zoom in/out Quick Key stopped working
Since updating to CC 2018 the zoom in/out quick key has stopped working.
1 vote -
PDF save
in Ai CC 2017 and earlier i could save a file to "press quality" and uncheck the "preserve illustrator editing capabilities" to make a smaller PDF... a 70 MB Ai file could be saved to a "press quality" file at about 16 MB. now when i uncheck said box the PDF is 700KB and doesn't open as a PDF but has this text: "This is an Adobe® Illustrator® File that was saved without PDF Content". and if i leave it checked the resulting PDF is the same size as the Ai file. What happened?
1 vote -
curser error
while i am writing the name of a font I want to use the curser go to previews letter and stack on it, with the new letters written next to it.
Please se the video below.
2 votes -
Typeface search box in Character panel still does not work
In the Character panel, when typing the name of a font, Illustrator allows two letter to be typed in and then jumbles the letters as one types them in, resulting in a frustrating and useless search.
In the attached screen shot, I was attempting to type in "Avant Garde" ... instead this is what happens. Every time. With any text entry. It was the same in the previous version of CC as well (only in Illustrator).
1 vote -
Pop up descriptions missing
The pop up descriptions for the various buttons on the toolbars are very inconsistent; sometimes they appear and sometimes they don't. Sometimes they take a long time to appear and sometimes they're fairly quick. Please fix this, as it is impossible to figure out what a tool does from an image, text is required.
1 voteCan you please share the version of Illustrator you are using and the operating system in use. We cannot recreate the issue at our end.
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spellcheck is in german?
My "Idea" would to NOT have spellcheck stuck in German for a US English user.
1 vote -
Aesthetic Defect on illustrator Dock Icon once opened.
When opening Adobe Illustrator, its been noticed that every time when in MacOS High Sierra, the app icon now has a little graphic defect at the bottom.
1 voteThis may have been an issue on one of the earlier 10.13 beta seeds. We cannot reproduce the issue on the released version of High Siera
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2 votes
It will take some time for font to be available inside Illustrator. Best way to check in the font has synced it to to Adobe creative cloud application and review the activity stream in Home tab.
If it does not work even after the activity tab shows that the font was synced then either restart the Illustrator or wait for some time.
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