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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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167 results found

  1. Cannot move type!!!!!!

    I cannot move any of the type that i type and i also cannot select the type that i just typed..... I am extremely annoyed with these updates...... Why can i not moved type? Why as soon as i have typed a word, can i not then select that same type???

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Paths not dividing / uniting correctly (jittery paths)

    It seems that with more complex paths, using the unite and divide Pathfinder tools create jittery shapes (when you zoom in very very close, you can see that the merging / division isn't perfect and that shapes have been disfigured). Same with paths / shapes where smooth corner have been used: use of Pathfinder tool is going to disfigure them. (posted to the support on Twitter)

    2 votes

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    If this does happen for you, please open your Pathfinder panel’s options and change the Precision value it has. Lowering the values improves results, especially on very long curved segments, but also increases the overall time a complex pathfinder operation takes.

    Please comment below if this advice helps — the team can use this feedback to reconsider the default value.

  3. Eyedrop multiple fills

    Please allow there to be an option on the eyedropper tool to select multiple fills on appearances to apply to another object. Example; with pattern design, we create a top transparent pattern than a second fill with a solid color to create the final pattern. We would like to be able to easily apply those two fills to another object

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Alignement of neighboring objects

    Hi, when I used to move my objects on artboard, there used to be lanes and alignments automatically showing me when two objects on the artboard are in alignment with a green line. However, I can't see that feature anymore, it just happened since yesterday. very frustrating. Is this a bug, or is this due to some settings issue?

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
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  5. illustrator preview is black and white (fills but not lines?) when file background is transparent

    mac os 10.15.6 / ai 24.3

    file preview for fills (but not lines) becomes b&w when the file background is transparent. when a background is turned on, preview is fine.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Selecting two objects adds millions of points to second path...

    Adobe Illustrator 24.2.1 (and its predecessor) have a horrible feature which I assume is a bug. When selecting two separate paths (or even two separate text objects) using the Selection Tool or Direct Selection Tool, it seemingly adds millions of points to the second path. The points are not really added and don't actually exist, but they LOOK like they do, meaning it adds a thick blue line along it that looks ghastly and is completely off-putting. I can't use those versions at all and have had to stick to 24.1.3 which is the latest version to not do it.…

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  7. In Illustrator 2020 the changes to Align tool window are a headache. Defaulting to align by key object .... Very frustrating defaults.

    In Illustrator 2020 the changes to Align tool window are a headache. Defaulting to align by key object .... Very frustrating defaults.

    1 vote

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    Resolved (Comments Open)  ·  1 comment  ·  Align  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Cannot open Illustrator after updating to version 24.1.2. Windows 7 reports an error "missing VCRUNTIME140_1.dll". (The 24.1.1 is ok)

    Cannot open Illustrator after updating to version 24.1.2.

    Windows 7 reports an error "missing VCRUNTIME140_1.dll".

    (The older version 24.1.1 works fine after downlaoding.)

    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Can't select multiple anchor points with direct selection tool

    The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0

    4 votes

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    6 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Type on a path tool resizing causes crash

    I have the latest version of Illustrator CC 2020 v. 24.0.3. Unfortunately, everytime I try to resize a type on path, Illustrator crashes. I have restarted the app and system and that didn't help.

    2 votes

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

    1 vote

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Set round corner numerically for multiple corners

    When multiple Anchor Points are selected, it would be nice to set the rounding numerically, in stead of by dragging the mouse.

    But unfortunately double clicking a Corner Widget let us set the value for only the clicked corner, and not for all selected corners.

    2 votes

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Escape Key and Arrows Not Working With Illustrator 2019

    Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.

    30 votes

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    71 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Bug with stroke

    Hello! I got a bug. When you copy a shape to a new artboard, a stroke appears that cannot be deleted. It is superimposed over the usual stroke. And when you remove the fill and stroke, it remains. The same when reinstalling the program, this problem remains in this file.
    P.S. I worked in the latest version of illustrator

    1 vote

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    1 comment  ·  Strokes  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Height and Width indicator at cursor switched when resizing a box.

    When I go to resize a box, the height and width indicators at the cursor are switched.

    1 vote

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    The rectangle you are scaling is probably rotated 90 degrees, and how has the width oriented along the Y-axis.


    See, rectangles are drawn as live shapes when created in versions after 2014, and they remember their widths and heights independently from the size of their bounding boxes (which can differ a lot if a shape is rotated to an arbitrary angle).


    This is somewhat confusing... but your own height does not get smaller if you lay down, isn’t it?


    To solve this, you can convert your live rectangle into a path and then immediately convert it back t a rectangle again (Object > Shape > Expand Shape / Convert to Shape) — this will effectively reset the rotation to a 'normal' way.

  16. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    v 22.1

    When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.

    Everything will work normally only if I open Illustrator first and then the file.

    This happens will every file I've tried, so this isn't…

    198 votes

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    192 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

  17. Remebering fractional values in Extrude & Bevel

    You can type in fractional values in Extrude & Bevel and they work fine, although AI rounds them up immediately in fields, though applies to the art.
    But when you try to save this appearance in Graphic style and then re-apply to another art, all fractional bits are gone, AI treats them as integers both ways.

    2 votes

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    Hi,

    Sorry about the issue, but the feature works that ways.

    1) On applying Effects in fractional values, it gets applied immediately. While saving this appearance in Graphic style and then re-apply to another art it will work the same (as with fractional values)

    2) While trying to edit already applied effects, the input details get’s rounded off. As a result, you have to enter fractional values for the precision.

    I hope this info will be helpful.
    Incase you still face any issue get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks

  18. Pattern Swatches Shift when Copied & Pasted

    Copying and pasting a pattern filled object or text, especially when pasting into a new document, should not shift the pattern. This causes many issues when passing files to others.

    0 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
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    Generally this behavior is controlled by the option, Preferences > General > Transform Pattern Tiles.

    However the positioning of a pattern inside of an object is controlled by the origin point of a specific document, the 0,0 position on rulers, which may differ in different documents. Ai recalculates local coordinates on paste, preserving the look of the pattern, but if you change the origin later, the pattern will shift.

    Please comment back if toggling this option does not work for you.

  19. Some of AI file paths disappear when exporting to PNG or JPG

    A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he…

    1 vote

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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Effect 3D Rotate perspective error

    With Effects/3D Rotate, Illustrator can't render a placed image using a high perspective value. The image is all distorted. See screenshots:

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.

    To adjust the perspective, enter a value between 0 and 160 in the Perspective text box. A smaller angle is similar to a telephoto camera lens; a larger lens angle is similar to a wide-angle camera lens. A lens angle that is higher than 150 may result in objects extending beyond your point of view and appearing distorted
    For more details please refer to link: https://helpx.adobe.com/in/illustrator/using/creating-3d-objects.html#extrude_bevel_options

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

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