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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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649 results found

  1. Working file getting corrupted after installation of new graphics card

    Hi, I have installed a graphics card recently on my windows 10 PC and the file which was working fine before enabling GPU features in Adobe Illustrator CC suddenly got corrupted (Error message is attached). I have updated both, Adobe Illustrator CC (ver. 21.1.0) and Graphics card driver and my windows 10 installation is also up to date.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Hi,

    it is less likely a graphics card will corrupt a file. We will need deeper investigation,
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

  2. Create New Button Does Nothing

    I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.

    Neither Premiere nor Photoshop have this issue.

    Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  3. Zoom lagging & Overal Speed Issues

    BUG. Files with any substance (not just plain squares) but normal large files are slow and laggy.

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Admin →
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  4. USB iPhone tether connection causes bugs in AI CC 2017 Layers panel

    When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:

    1. Won't allow toggling the lock or eye icons unless clicked several times each.

    2. Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.

    3. Won't allow naming a layer unless done from options.

    4. Won't allow dragging square of an object from one layer to another.

    All resolve upon disconnecting the USB iPhone internet tethering connection.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  5. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  6. Can't

    I get a an error message every time i log into AI. Then on top of it the program is not saving my workspaces. It drives me crazy to have to open Tools, Controls, Swatches, Layers, etc every time I start. Please help me out.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    We are closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. Color Picker not working correctly

    I'm running Illustrator v23.0.i on a Windows 10

    When I use the Colour Picker to pick up a colour it changes the fill indicator but when I double click the fill box to show the colour makeup it shows Hex 000000

    0 votes

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  8. Shapes won't change to colours saved to Libraries

    I have multiple colour palettes saved in my Libraries which I will use through Illustrator/Photoshop/Indesign. Frustratingly, as I am in the middle of working on a design using basic shapes (rectangles, ellipses etc) and go to change the colour of that shape by clicking on a shade within my libraries it will not change! The shape will change colour when using colours from the swatches palette always. I end up having to quit Illustrator and restart it then colours from my library will work again.

    0 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  9. Object drawing error

    When I click and drag to draw an object such as a rectangle or ellipse I get a wild error where Illustrator tries to draw all of the intermediary steps in between. I gives me an unknown error, and if you look in the layers palette you can see that it is actually drawing lots of objects rather than the one I'm intending to draw. I have attached a gif of what is happening.

    I've been having issues attaching files to this post. Here is a link to a gif of the issue. https://imgur.com/a/gd7ae

    0 votes

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    0 comments  ·  Tools  ·  Admin →
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