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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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75 results found

  1. unable to close hint popup, artboard controls are blocked

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →

  2. [Bug] Area text with Auto-size and stroke applied

    1:
    Version: CC18 (22.0.0) 64bit Windows 7

    2:

    a) Draw out area text box using type tool and type a few words
    b) Double click to convert to auto-size (or set check mark in Area Type Options)
    c) Area type options > Offset - Inset spacing: any value other than 0 - note: this step is not required to recreate the bug I've included as the stroke below would look odd without it.
    d) Using Direct Selection Tool (white arrow) select an anchor point from the area type box
    e) Apply a stroke of any size
    f) Using the Selection…

    1 vote

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    Declined  ·  3 comments  ·  Type, Fonts, Text  ·  Admin →

  3. PDF opening

    Opening a multi page pdf created in CC 2018 from another user in my office, I am only able to open 1 page of the PDF at a time in the dialog box. We are having to save a AI fils as well as the PDF and the process is annoying

    1 vote

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    Declined  ·  2 comments  ·  Documents and Artboards  ·  Admin →

  4. Can not access help menu when window menu active

    http://prntscr.com/h0y70k

    Can't get menu to close-

    1 vote

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    Declined  ·  1 comment  ·  User Interface  ·  Admin →

  5. Kimbo

    Illustrator CC2018 is Launching in Safe mode because of a plugin called Kimbo.aip Do not know how to reinstall and it looks like the plugin is only available for CC2017

    1 vote

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    0 comments  ·  Launch  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Please contact plugin developer for an updated plugin. I checked their website they already have a CC 2018 compatible available for sale.

  6. save as OR save a copy using artboards does not save separate artboard files at all.

    Only export works as expected. But if you want to save each artboard as PDF it does not.

    1 vote

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    Declined  ·  0 comments  ·  File Save, Import and Export  ·  Admin →

  7. typing fi or fl delivers an empty or filled arrow rather than the letters

    probably a user error but above my pay grade

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →

  8. Jagged Edges on Vector objects

    I've tried just about everything I can think of, but no matter what I do my vector objects are showing jagged edges, almost like I've used a brush preset, but I haven't. It's extremely distracting, please help!

    4 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →

  9. english text converts to chinese after using space bar

    When I type english text in a text box, it gets converted to chinese characters whenever I use the space bar.

    Illustrator 21.0.0

    Steps:
    1. Draw a text box
    2. type a word and press space bar
    3. attached screenshot is what I get after step 2.
    4. I expect a space to be added instead of having my text converted to another language.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
    Declined  ·  Raghuveer responded

    Hi,

    It seems to be the IME behavior, therefore we are closing this ticket as of now.

    Thanks.

  10. Artboard names no longer appear in preview after upgrading to Sierra.

    Artboard names no longer appear in preview after upgrading to Sierra.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →

  11. Illustrator CS6 error-message

    Illustrator CS6 gives me a error-message every time I press a key or button on the mouse since I updated to Mac 10.12.6.
    Is there a free update available to solve the problem?

    1 vote

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    1 comment  ·  Other...  ·  Admin →

  12. Artboard name - Export for screens bug

    Latest version of CC.
    If you name an artboard with a "/" in the name - when you go to export for srceens and choose artboards - it'll report an error.

    For example an Artboard called Sign In / Registration will produce an error when trying to save the artboard using "Export for Screens".

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
    Declined  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    This is working as designed.
    Windows has some limitation that is cannot have “/” and several other characters in the name of a file. So we restricted them from being added from Export for Screens dialog( for consistency purpose on both Windows and Macintosh ). Though we can have them from artboards panel but when you will export the artboard (through older route) those will be replaced by a “-”.

    Thanks & Regards
    Nitish Agarwal

  13. New Artboard is not opening

    how to open it?

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →

  14. Losing Days on the Free Trial

    I was opening Adobe Illustrator on a free trial. When I opened it, I lost a day of my free trial! I feel as I was cheated of an extra day to use Illustrator. I think to improve free trials, that you shouldn't lose any days when you do not use the program. I expected 7 days of my free trial but in the end only got to use 2 days! That is completely absurd! Even when I tried the free trial for Photoshop the same happened.

    This is unfortunate because I know that Illustrator is one of those top…

    1 vote

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    Declined  ·  0 comments  ·  User Interface  ·  Admin →

  15. error that it was modified in another app

    1. Open file and make a few changes
    2. leave file open for a while
    3. Try and save file and get error that it was modified in another app
    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The issue is file sync services lock the file while syncing to their servers. At this point of time we do not support this workflow.

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