185 results found

1. Artboards with the same number / missing number

   In the artboards menu, two have the same number, and so one cannot access or export one of those two artboards (see the attached photo, with two artboards labeled "9")

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   191 votes

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   166 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.

   
   

   If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.

   
   

   1. Open Task Manager

   2. In Details tab, locate 'Illustrator.exe'

   3. Right click it and choose 'Create dump file'

   4. Wait until the dumping process is complete and click 'Open file location' button

   5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

   6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'

   
   

   This will help provide necessary clues to locate the source of the problem. If you are a Mac user — please ignore this message.

   The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.

   
   

   If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.

   
   

   1. Open Task Manager

   2. In Details tab, locate 'Illustrator.exe'

   3. Right click it and choose 'Create dump file'

   4. Wait until the dumping process is complete and click 'Open file location' button

   5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

   6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'

   
   

   This will help provide necessary clues to locate the source of the problem. If you are a Mac user —… more

2. Action batch saving with data sets does not put out multiple files

   I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
   However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

   I have now reverted to the oldest version I could find which was 24.3 and it is working in this version.

   Someone else has experienced this issue as well. Their solution was to update but I am using the newest version available to me and I am still experiencing it. https://community.adobe.com/t5/illustrator/data-set-not-saving-out-multiple-pdf-files/m-p/12212808

   I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
   However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

   I have now reverted to the oldest version I could find which was 24.3 and it is working… more

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   1 comment  ·  Actions  ·  Delete…  ·  Admin →
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   Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience due to this issue.

   Please help the Illustrator team in isolating this issue by sharing some details:
   1.) Is this Issue still happening on your machine in the latest version 25.4.1 ?
   2.) If yes, please provide Test and script file.
   3) Video & steps with which you are facing issue.

   Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

   Thanks and Regards,
   Rohit Jain
   (Illustrator Team)

3. Colour values change on their own! Very frustrating

   Colours keep slightly changing over time, even as I am designing live inside a file!

   I will enter an exact CMYK or RGB value to match our brands colours, then these values will change slightly all on their own.

   I've been monitoring this for about 2 months now hoping this issue would be resolved in an update... but it hasnt been!

   This is a massive issue! Colours have to be stable!

   We need to be able to trust the program with things that are vital for a brand, like their COLOURS!

   The attached image shows -
   Top: is the original version of the design with correct colour values
   Bottom: shows the change in colour and colour values a few mins later (still live in file, no save/close)

   Colours keep slightly changing over time, even as I am designing live inside a file!

   I will enter an exact CMYK or RGB value to match our brands colours, then these values will change slightly all on their own.

   I've been monitoring this for about 2 months now hoping this issue would be resolved in an update... but it hasnt been!

   This is a massive issue! Colours have to be stable!

   We need to be able to trust the program with things that are vital for a brand, like their COLOURS!

   The attached image shows -
   Top: is the original… more

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   35 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This problem requires an investigation, but not enough data is gathered yet to even start it.

   
   

   Please provide these settings to help the team to deal with the problem:

   1. The version of illustrator. OS and GPU model

   2. Your color settings (a screenshot of the Color Settings dialog will do)

   3. A test file with swatches which gets changed

   4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

   Also, please check if the behaviour differs when you disable GPU mode and note that.

   
   

   Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.

   
   

   It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a call with a team member, please note this too.

   This problem requires an investigation, but not enough data is gathered yet to even start it.

   
   

   Please provide these settings to help the team to deal with the problem:

   1. The version of illustrator. OS and GPU model

   2. Your color settings (a screenshot of the Color Settings dialog will do)

   3. A test file with swatches which gets changed

   4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

   Also, please check if the behaviour differs when you disable GPU mode and note that.

   
   

   Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.

   
   

   It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a… more

4. Screen goes white as soon as I draw something

   As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

   M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

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   2 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.

   The investigation continues to get the root cause of this preference corruption.

5. Lasso tool not selecting

   Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

   10 votes

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   11 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

   What is your exact OS details and version used?

   Can you record a short video demonstrating the issue?

   Please comment back, the team lack details on this issues and can’t really start investigations this.

6. ローカルに保存できない（不明なエラー）

   Windows10 64bit pro
   Illustrator2021（Var.25.3.1)

   不明なエラーでローカルに保存できません。

   ・何も配置していないドキュメントでも保存できない。
   ・ai/eps/svg/pdfどの形式でも保存できない。
   ・クラウドなら保存できます。

   ・Illustratorをインストールし直しても無理。
   ・Illustrator2020にダウングレードしても無理。
   　（2021にアップグレードする前はできていた）
   ・環境ファイルを削除しても無理。

   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  PCM Maro responded

   Illustrator 製品フィードバックへのご協力ありがとうございます。

   ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

   ご確認のほどよろしくお願いいたします。

   Illustrator チーム

7. Illustrator 25.3.1 Increase Text with Shift Option Broken

   When I hold down shift and option key to expand text it won't enlarge the text.
   Not sure what I am doing wrong or if this is a bug. Would be super helpful if your team were to fix this issue if it were a bug.

   Thank you for all that you do.

   1 vote

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator team really appreciate this.
   Unfortunately we are unable to reproduce this issue in house.

   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   1)Kindly provide small video describing the issue , Test file(Via File→Package) with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

8. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

   Just updated to V.24.
   There is a critical bug while saving on an external hard drive or a network storage. The saving process ends with a generic error and the file just DISAPPEAR from the server.

   I'm on MacOS 10.14.6

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   79 votes

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   157 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom Adobe PDF presets then follow below steps
   1. Go to Edit > Adobe PDF Presets
   2. Check PDF compatibility of PDF presets that are not default
   3. Make a note of presets that use PDF compatibility version 1.3
   4. Quit Illustrator
   5. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   6. Move the presets identified in step 3 out of this folder
   7. Launch Illustrator and check if you can save the document

   3)Please share your preset folder in a Zip File
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings

   4)Please try the below mentioned workaround and let us know if that helps:

   Steps:
   i)Launch Illustrator
   ii)Open preference by pressing “Cmd+K”
   iii)Go to “File Handling & Clipboard”
   iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
   v)Click ok
   vi)Try to save file and let us know if that helps
   If it is still reproducible
   i)Open preference by pressing “Cmd+K”
   ii)Go to “File Handling & Clipboard”
   uncheck “Save in background”
   iii)Click ok
   iv)Try to save file and let us know if that helps

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

   Hi,

   Thanks for reporting the issue .
   We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

   We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   2)Please try the below mentioned workaround and let us know if that helps:

   If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
   1. Navigate to user presets folder
   Win: appdata\Adobe\Adobe PDF\Settings
   Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
   2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
   3. Launch Illustrator and check if you can save the document

   If you use custom… more

9. Can’t overwrite values in size fields of the New Document dialog

   When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

   You have to use backspace — incredibly irritating. Please fix.

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   5 votes

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Thanks for reporting the issue , Illustrator team really appreciate this.
   Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

   1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

   Thanks and Regards ,
   Ankit Goyal
   Illustrator Team

10. Missing feature in the French version - UI scaling

    L'option UI scaling dans Edition > Preferences > Interface utilisateur n'est pas dispo dans la version française. Mes collègues qui ont comme moi la version 25.4.1 en anglais ont cette option. Je n'arrive pas à installer la version en anglais, le changement de langue dans creative Cloud n'est pas pris en compte. J'aimerais disposer de cette option.
    system : Windows 10

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    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This option is available only when OS and display’s resolution allow it.

    As this help article mentions, 'The UI scaling isn't supported for Windows 7 and for screens with low resolution' (however, no actual specs are given).

    So this should no be caused by the UI language.

    Please share the specs of your display or comment back if it’s no longer a problem.

11. Mouse/Tablet issues when using Hej Stylus! in combination with Ai

    Operating system: macOS 10.15.6
    Graphics card: NVIDIA GeForce GT 750M 2 GB
    Intel Iris Pro 1536 MB
    Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

    Broken: Ai CS6+

    Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
    Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

    CGEvent.tapCreate(tap: .cgSessionEventTap,
    place: .headInsertEventTap,
    options: .defaultTap,
    ...
    Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
    Using Tablet devices causes blender to 'use' both events - although Hej Stylus! is overwriting all tablet events.
    We do wonder if you use any functions that force Ai to process information directly from a hardware source. We hope that you might shed some light on how you process incoming events from tablet devices so that we can find a workaround. Are you using 'mouseLocationOutsideOfEventStream' (or similar) to evaluate the screen position of the pointer? If so, under what conditions? Helping us to understand this process might help us finding a solution and providing a better Illustrator experience.

    Exact steps for others to reproduce the error
    1.) To test this issue goto: hejstylus.com and grab the latest version.
    2.) Use a graphics tablet
    3.) Use a smoothing algorithm (as seen in screen grab)
    4.) Draw something with the tool f.i.

    Today a similar issue was solved by the blender team for their application.
    See their solution here:
    https://developer.blender.org/rB9e85812acc88fa469aecccb1d5ed3e28e362278a
    https://developer.blender.org/F9180724

    Operating system: macOS 10.15.6
    Graphics card: NVIDIA GeForce GT 750M 2 GB
    Intel Iris Pro 1536 MB
    Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

    Broken: Ai CS6+

    Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
    Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

    CGEvent.tapCreate(tap: .cgSessionEventTap,
    place: .headInsertEventTap,
    options: .defaultTap,
    ...
    Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
    Using Tablet devices causes blender to 'use'… more

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    Thanks for reporting the issue .
    We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail. 

    Warm regards
    Aishwarya G Gadodia
    Illustrator Team

12. 不明なエラーで保存が出来ない
    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

    バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順や操作
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけしますが、よろしくお願いいたします。

    Illustrator チーム

13. 合成フォント使用時に、欧文書体のベースラインがずれる

    1. macOS Catalina 10.15.5 Mac mini (2018) プロセッサ／3.2 GHz 6コアIntel Core i7 メモリ／16 GB 2667 MHz DDR4 グラフィックス／Intel UHD Graphics 630 1536 MB

    Adobe illustrator 2021(25.2.1)

    2.問題が発生したときに実行していた手順
    和文と欧文で合成フォントを作成。
    今回は「TBゴシックstd」と「Berthold Akzidenz Grotesk」を使用。
    Berthold Akzidenz Groteskのサイズを112%、ベースラインを-2%に設定。
    テキストをアウトライン化時に発見。

    3.想定していた結果
    普通にアウトライン化される。

    4.実際の結果
    GPUプレビュー使用時に合成フォントの欧文ベースラインが正しく反映されて表示されない。
    検証したところ、フォントサイズ24ptまではベースラインの数値が反映されず0%で表示。25pt以上でズレて表示される。
    25ptで一番顕著にズレが発生し、フォントサイズが大きくなるにつれてズレ幅が少なくなっていく。
    アウトライン化すると表示からズレて、（おそらく）ベースラインに入力した数値が反映された位置でオブジェクトになる。

    入稿時などにアウトライン化する際にズレが発生するため非常に危険です。

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    こちら「合成フォントで欧文フォントのベースラインが正しく反映されない」という問題ですが、ご報告いただいたフォント以外の組み合わせの合成フォントで再現いたしますか？
    他のフォントで検証しておりますが、再現できませんでした。

    お手数をおかけしますが、ご確認くださいますよう、よろしくお願いしたします。

    Illustrator チーム

14. 作成したガイドレイヤーを削除すると、消えずに増える

    1. macOS(Mojave 10.14.6) Illustrator2021(25.2.3)およびIllustrator2018頃から 2.レイヤーパネル上で作成されたガイドレイヤーを削除。 (この時のガイドレイヤーは同一環境で作成された.Aiデータの場合も、別環境で作成された.Aiデータの場合も含みます。また、削除に関してもレイヤーパネル下部ボタンでの削除、キーボードのdeleteを使用した場合どちらも含みます。）
    2. ガイドレイヤーが、通常のレイヤー同様に削除される。
    3. ガイドレイヤーは削除されず、何も描画されていないように見える空のレイヤー(レイヤー名はガイドレイヤー)が複製される。元の削除操作を行ったレイヤーは複製されたレイヤー同様に何も描画されていないように見える空のレイヤーになる。再度、複製されたレイヤーと元の削除したいレイヤーをレイヤーパネル上でまとめて選択し削除すると通常通りに消える。
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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。
    質問がございます。

    Illustrator にはガイドレイヤーという機能がございません。
    検証のために、ご報告いただいたガイドレイヤーの作成方法手順をお教えください。
    よろしくお願いいたします。

    Illustrator チーム

15. Copy (or Cut) \ Paste: the object appears on the same layer when another layer is selected.

    Hello,
    1.
    Windows 10, Illustrator 25.2
    2.
    I have an object\s on layer 1. I copy\cut it. Select layer 2, press Paste - the object Appears on layer 1 and layer 2 is still selected.
    3.
    It should appear on layer 2 as it was before.
    4.
    I can not copy\paste objects on another layer, I can only move them in Layer Window.

    3 votes

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    1 comment  ·  Layers  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the comment, this often happens if you enable Paste Remembers Layers in the Layers panel’s flyout menu. With it turned on, Ai respect the original layers of pasted objects.

16. Text cursor too thin to see

    Editing text in Adobe Illustrator CC2020 has become harder than the previous version I was on, CS5.5. I produce infographics. Text is a vital component. It's harder now than ever before because Adobe has made the text cursor bar so thin, it's barely visible.
    I'm using the latest CC2020 on the latest Catalina macOS on a 2019 27-in 5K iMac. Is it the 5K screen that is affecting the cursor? Please, Adobe, just thicken it up by a pixel or two. Currently it's so thin, it's hard to find it when editing text.

    24 votes

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    15 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If tweaking the Preferences > User Interface > UI Scaling slider does not help to solve this problem, please make some screenshots or a short video of the problem, and post in a reply, along with your exact specs for the OS and the monitor used, for the team to try to reproduce it.

17. ￥マークが文字化けする

    Ai2020で制作したデータだと思います。Ai2021で開いたところ、「￥」が「＼」に文字化けします。

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Maro responded

    
    

    検証を行っていますが、各バージョンで再現できませんでした。

    最新リリースバージョン「ver.26.2.1」の新規作成ドキュメントで再現されるか、ご確認いただけますでしょうか？

    お手数をおかけいたしますが、よろしくお願いいたします。

    Illustrator チーム

    
    

18. Cap Height setting not using Font Cap Height

    Hello, the option for setting a size of a font by the font's specified cap height appears to be using a metric other than the cap height in at least one instance.

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    4 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.

    Please share the following details :

    • Machine\OS details
    • Files with which the issue is reproducible
    • A small recording of  the issue

    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

19. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes

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    11 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html

20. Illustrator could only partially read this file

    When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

    The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

    It works fine in 23.1. and I have had to revert to using that.

    I have lost a day's work as I kept saving my work in 24.0.1 at regular intervals but the following day none could be read back in and I had to revert to the previous day's backup which was saved in 23.1

    The first file attached (y191125-1042 EAW 95) is one which loads OK into 24.0.1 and the second (x191130-2214 EAW 95) is the result when the first file is saved in 24.0.1 and which will not load back in.

    Note the files are not attached as I don't want them to be public. I will provide them on request.

    When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

    The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

    It works fine in 23.1. and I have had to revert to using that.

    I have lost a… more

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    26 votes

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    21 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Paul,

    We would need these files to reproduce this issue. Can you please share the same on my mail ID: anish@adobe.com

    Thanks
    Anish