Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
167 results found
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Expanding compound path causes a shift in the object shape If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.
2 votesIllustrator can display width and height values respecting the width of strokes and effects, if you enable Use Preview Bounds option in Preferences > General. It also makes bounding box larger to fit them visually, hence the change in dimensions.
When it’s off, only geometric shape is taken into account, ignoring stroke width or effects.
When you expand the shape, the stroke is not a stroke anymore, but a filled path, that makes the overall group geometrically larger. -
SVGs: Objects with dashed lines are split up Hello,
I create an object (rectangle) in the AI with a dashed line (8px / 8px). Contour 2px and grey filling.
If I save this object as *.svg and then open the saved SVG again, the path of the rectangle is fragmented.
This denomination always occurs just before the corners. In other words, a rectangle is divided into 4 paths and becomes a group...Version: AI 23.1
Windows 10 Enterprise
Intel Core i7-6820IQ 2.70 Ghz
16 GB RAM1 voteSorry for a late answer. Basically it happens because of 'Align dashes to corners' option that is turned on for the object in Stroke panel. When it's on, Illustrator internally treats this stoke exactly like you have in the SVG — a group of normal dashed lines with recalculated gaps and dashes, and custom inserts where it's required.
SVG just can't handles this, so to preserve the look it applies this treatment, converting it from the 'live' to 'expanded'.
Try to disable the option and comment back if it helps.
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Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school) Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.
1 voteHi Deborah,
We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
The older release should also be warning users that the file was created in a new version and will have some data loss.Best regards,
Ashutosh -
Type Tool is very slow - Adobe Illustrator CC 2019 I recently update Adobe Illustrator CC to the latest version (CC 2019) and the type tool is painfully slow. Every time I try to use it, I get 15-20 seconds of the pinwheel before the cursor shows up. Once the tool is finally activated, everything takes a prolonged amount of time (5-10 seconds to type a letter, etc.) Thanks for any help.
12 votesHi All,
Since two users has confirmed that issue is resolved after updating to latest release, so closing the bug. If you face the issue even after updating to 23.0.3, please write an email to sharewithai@adobe.com
Thanks
Anish -
resizing window When creating a new document the widow goes full screen, when I try to resize using the bottom right corner to resize window, it automatically grows larger than the screen size and can't grab the corner....then when I do get the corner back on the screen trying to resize just doesn't work well, its very slow and largish and half the time it won't resize it jumps back to full or only partially resizes....never did this before and its a pain i spend 10 min trying to get the window like I want it to be nearly every time I…
8 votesResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Sorry for the inconvenience caused. Please try changing the UI scaling option under preferences—>UI interface—>UI Scaling —> small. Please revert back if this doesn’t work.
regards,
Ritika
Illustrator team -
Action using "save as" location not keep settings after restart of Illustrator I created action that use the "save as" to defined location, when closing and restarting Illustrator the action doesn't save location of "save as" action.
Windows 10 pro ver. 1803
Illustrator ver. 23.0.1
12 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html -
Double Tool Bars My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot
1 voteThere are multiple ways to resolve this
1. Reset workspace Essentials
2. Dragout the extra toolbar from dock and then close it
3. Reset preference (not recommended unless necessary)
4. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Option + Enter (on keypad) doesn't work anymore to produce a copy OS x 10.14.6
Illustrator 23.0.6
When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create…
1 voteNo longer happens in latest releases.
Please comment if it still does for you.
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Align distribute center doesn't work Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.
Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.
For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.
10 votes -
High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:
Paths will appear jagged and generally do not display correctly.
Altering the zoom level affects these artefacts.
Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.
Additional Note: Works correctly in CMYK document.
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380 votesthe issue has been resolved by Appple in macOSX 10.13.4
Please upgrade to resolve the issue -
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Actual Size view menu does not display at actual size... The new "Actual Size" feature under the view menu does not zoom to actual size. a 1" square is displayed at around 7/8" instead.
10 votesthere are two issues in this post
1. Users want this feature to work on multiple monitors.
2. Users want to have a view actual pixels for web drawings.for #1 please vote here: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/35799382--actual-size-should-work-with-multiple-monitors
for #2: we have an option to disable – You have to go to Preferences > General and uncheck “Display print size at 100% Zoom”.
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Text always shows as black Sometimes, when I apply color to a text box (using the swatches or the eyedropper) the color shown on screen is black even though in the Appearance panel the Fill is the one I applied.
I made a screenshot (attached) to demonstrate4 votesResolved (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
The attached screenshot displays the FILL color underneath the CHARACTERS in the APPEARANCE panel therefore any change applied to the FILL will not be displayed, to display it correctly please move the FILL color row on top of the CHARACTER row (Click & Drag) in the Appearance panel.
Hope this helps to resolve this issue.
With Best Regards,
Raghuveer Singh
Illustrator Team -
workspace While using the new Illustrator CC v.23, the workspaces will randomly move around and cover up the art board that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
8 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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Tool panels are enlarged or scaled up Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.
Solutions helpful as I cannot have as many panel open as they now take up so much space!
5 votes -
Cannot close main application window with keyboard shortcut When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.
2 votesHi Kit,
Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q
Thanks
Anish -
Welcome screen Illustrator CC 2019 Customize the Welcome Back screen: Right now the "Start a new file fast" screen shows various options including an A4. I'm not in the EU. Where's the US Letter size? That would make the most sense in the US. Where can I edit that group? How do I clear the list of most recent?
4 votesYou can do cmd/ctrl + N, select print section and go to A4. You will find the A4 size in the unit you want.
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Can't Print Illustration Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.
19 votesHi,
We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.comSummary of Issue:
- While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
- Changing the default printer to something else solves the issue.
- Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt
Workaround:
- Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.
Microsoft Support Ticket No.: 119070821001723
Adobe Internal Tracking ID: AI-4215933Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Poor quality images from Export for Screens Mac OS 10.13.5, Illustrator 22.1
Images from artboards containing embedded raster files output using Export for Screens are of decidedly lower quality than those output from Save for Web. Please see the attached image for a side-by-side comparison. Save for Web is on the left, Explort for Screens on the right. Top images are actual size, bottom enlarged for emphasis. Notice the jaggies in the raster images.
20 votesResolved (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
The difference in image quality between Save for Web and Export for Screens is due to different DPI used. Save for Web uses 96 DPI as default, Export for Screen 1x scale uses 72 DPI. Changing the option from 1x to 96 DPI should match the quality of Image exported Save for Web
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Workspace toolbars disappearing Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.
2 votesPlease reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.
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Stop asking about switching to the Touch interface I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.
3 votesHi,
Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.
Thanks
Anish Kumar
Illustrator Team
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