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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. After lanching ilustrator the start menu is blank without the crative cload appearing

    This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Font problem

    every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Linked image cannot be moved by fill once it's scaled down to certain point.

    An image file, size ~100cmx140cm, was imported into ai. Once it's scaled down to around 10mmx14mm, it can't be selected by its fill( even I zoomed really up close), I'll have to move it around by selecting it's bounding box. When I scale it up a little bit like 1mm, it fixes the problem. This is super annoying. Please fix it.

    ( I'm using the latest version to date.)

    1 vote

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    there is a zoom level on screen beyond which an object can become too small for all of widgets to be meaningfully operated on by the mouse cursor.
    Please zoom in a little so that the mouse cursor can fit in between the bounding bog and be able to select a fill area. this should solve the issue.
    If it does not Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. Viewing files when placing an image

    For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    unfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
    Please click on sort by date created this should resolve your problem.

  5. Thick Stroke and Spikes

    Windows 10 HP; Adobe Illustrator CC;
    1st Problem: Thick Stroke
    Everytime I make an outline, its a huge stroke when it only says its suppose to be 1 pt. I don't know if I messed with the settings or something but can someone please tell me how to fix it.
    2nd problem: I'm trying to make watercolor background and when I try to add a gradient to my brush strokes it completely ruins the stroke and freezes the program! Please help! I don't know anything about computers so I'm such a beginner!

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.

    RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.

    CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to…

  6. Font drop down not showing

    My font list has started to not show. Im not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.

    2 votes

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    Resolved (Comments Open)  ·  3 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  7. illustrator jagged line

    line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.

    windows 10
    illustrator cc 2018
    crisp line and text output
    but the line and text are looking jagged

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 5 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  9. LAUNCH ERROR ISSUE - Google Drive File Stream

    Drive File Stream interfere with Adobe Illustrator CC 2018 on Windows 7 SP1 x64 bit.

    After installing Google Drive File Stream I get lunch error during Adobe Illustrator CC 2018 (icui18n.dll) and program runs with limited functionality.

    When uninstalling the google drive file stream everything works just fine.

    I shared the same issue with the drive file stream, so i just hope that it will not end up pointing fault one on another. Both applications are important to workflow.

    12 votes

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    9 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

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    Here is some good news. We users who have confirmed that the issue is resolved when you install the latest version of Google File Stream.
    Please update to Google Drive File Stream 26.1.37.2022 or later

    Thank you Martin for validating the fix.

  10. missing id in exported svg

    When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
    Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
    Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.

    Greetings,
    Dirk

  11. White #777777 Being grey ?

    White #777777 being grey ?? capture here : https://cl.ly/2f1O0Q1f1T45
    color mode RVB

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Finecut Rasterlink

    Cut path and Reg marks work fine
    Output to Rasterlink produces a Blank screen and freezes illustrator

    1 vote

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  13. Adding Preset Brushes to Brushes CAN cause drop down menu to break

    I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Benjamin,

    Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
    You can mark the library persistent, so that it opens on restarting the application.
    Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.

    Thanks
    Anish Kumar
    Illustrator Team

  14. Carcoal feather Stroke instead of basic

    Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.

    1 vote

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    4 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Can't work on a server - crashing and not saving files

    I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Syncing font from Typekit never works

    When opening a file that I have used Typekit fonts in, the missing fonts dialog box tells me they are missing, but are available to sync from Typekit.
    I have tried the following to restore my fonts

    1. Press "Sync" from the missing font dialog box inside illustrator. (this does nothing. it loads forever and never updates my fonts)
    2. Open typekit in browser, unsync and re-sync all fonts.
    3. Close file. Open typekit in browser, unsync and re-sync all fonts. Re-open file.
    4. Quit Illustrator. Open typekit in browser, unsync and re-sync all fonts. Launch Illustrator. Open file.

    NOTHING works.

    12 votes

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    5 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you all of you who had contacted us. Here is the solution

    Kindly try the troubleshooting Steps mentioned on Link: https://helpx.adobe.com/typekit/kb/troubleshoot-font-syncing.html .
    If above mentioned link does not resolve your problem Kindly collect the logs as mentioned in the e link and get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    NOTE: For Myraid pro refer to the link: https://forums.adobe.com/thread/1638311

  17. Align and Transform Not Working

    Not sure if I can articulate it properly, but here we go:

    By example: I'm working with a logo and each time I drag a guide down to flush against the top of the logo, it goes just past it or just above it. It won't let me place the guide directly on top. Another example, when moving items around with arrow keys or trackpad, items won't automatically center or align with whatever I'm trying to align it to. It's like if I have an item on the X axis at 12.23 and want to align item two with it,…

    2 votes

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    1 comment  ·  Snapping  ·  Flag idea as inappropriate…  ·  Admin →

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    As noted in comments the problem is most probably in the enabled Align Art to Pixel Grid option, in the right top corner. The grid is disabled, but the snapping occurs. There are some changes planned to streamline this workflow, because this is very generic problem.

  18. 1 vote

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  19. 1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  20. anchor point and handle display - no visible difference on screen

    With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.

    THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!

    2 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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