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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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162 results found

  1. Crash while setting up Action

    Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
    - Take outline vector (which is white path)
    - Duplicate
    - Switch to fill
    - Change color to black
    - Apply Shear at 20 degrees
    - Edit opacity to 20%
    - Crash

    Just curious as to why this happening. Possibly due to my file size? 162.5 MB

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. Offset Path Won't Work

    I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.

    14 votes

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    6 comments  ·  Tools  ·  Admin →
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    Hi Everyone,

    Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.

  3. Currently selected artboard not automatically highlighted as per normal

    Running Mac 10.13.6 and AI 22.1

    In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

    In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…

    2 votes

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  4. New text box appearing on clicking in current text box

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank…

    11 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

  5. the letter "i" is sometimes not exported to SVG

    the letter "i" is sometimes not exported to SVG..
    For example: i tried to export the following paragraph to SVG:
    "Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."

    the word "file" always gets exported as "fle"

    1 vote

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  6. Workspace window falls off the page

    The newest update does not fix the issue I am having with the workspace window falling off the page when I try to drag the bottom right corner to better fit my art/desktop as needed. Does not respond to the position of my mouse, I have to over exaggerate where I want it while I click and drag my mouse.

    1 vote

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    Kimberly, the image you attached to the report is not related to it, and shows a screenshot of the UV page instead.

    So if you are still having this problem, please provide a proper screenshot or maybe a video even, if necessary. Either way, please comment back on this.

  7. Split to grid on multiple artboards

    Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

    I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
    This happended on different machines.

    Writing this on a phone, but I can…

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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    Can’t reproduce in the latest version.

    The description is no exactly clear, so it’d be nice to get a video of the behavior, along with the exact steps: what configuration of artboards do you have, what and how do you split exactly, what do you do next to make guides.

  8. JPG Import bug CC 2019

    macOS 10.13.6
    Ai 23.0

    Try to open or place a .jpg or .jpeg file
    -> Error-Message "File could not be read because there was an error"

    Does work with other images. I attached the original image.

    (After running the image through imageOptim the import works)

    2 votes

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  9. Can't select or hide layers, AI instantly changes it back

    All was fine, until I discovered I can't change layers' visibility or lock them.
    Restart won't help. Please see animation attached and document shown.

    I remember I had this bug before but it somehow went away.

    22 votes

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    Need More Info  ·  Anish Kumar responded

    Hi All,

    I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail

    Thanks
    Anish

  10. Offset Path Bug

    OS: Windows 10
    Illustrator CC 2018 Build 22.1 (64-bit)
    When working with Outlined Letters 9 times out of 10 it works.
    However 1:10 when I do Object > Path > Offset Path - one of the Anchor Points does not move. When this happens it always seems to occur within the plug of the letter and it appears to be an Anchor point that would have been straight down from its original position.

    In the Attached Image I show the original Path and Offset Path as outlines and the Anchor Points are illustrated by Cyan Circles.

    Thank you!

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  11. application frame

    1. These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.

    The problem:
    When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
    Mac Pro macOS 10.12.6, Illustrator 22.1

    4 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?

    Thanks
    Anish

  12. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10

    9 votes

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    1 comment  ·  Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

  13. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

    9 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

  14. Emoji rendering issues

    • Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
    • However, the 😟 will show up when inserted from the Glyphs palette.

    To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.

    7 votes

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  15. Zoom to mouse location

    Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.

    12 votes

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    13 comments  ·  Other...  ·  Admin →
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  16. Window tabs in illustrator glitch can't navigate

    I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!

    5 votes

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    1 comment  ·  Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue

  17. 3d extrude and bevel problem

    Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.

    2 votes

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  18. Scaling only appearance (without objects) doesn't work

    I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
    AI does nothing.
    Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
    I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
    Photoshop does scaling of effects all right.

    20 votes

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    Please share the document in which this issue is seen by you.


    1) Kindly share a video recording for the issue 

    2)Please share your system details - OS, GPU etc.

    3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.



    Regards,
    Aishwarya 'G' Gadodia
    Illustrator Team

  19. CC 2018 Multiply Blend Mode Incorrect

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping…

    8 votes

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    7 comments  ·  Print  ·  Admin →
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    We could reproduce this issue at our end, following are the findings

    1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
    2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
    3. Works fine in Overprint Preview
    4. Works fine in Print & PDF

    Please confirm above observation match with the problem reported in this issue

  20. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    9 votes

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    5 comments  ·  Performance  ·  Admin →
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    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

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