Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
241 results found
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Error in Startup Script - Line 2798: { No matching closing brace found
I am getting an error on launch of Illustrator, seems to have begun with the latest update.
Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx
Line 2798: {No matching closing brace found
The error can be dismissed and the application runs fine after that.
Note that this is an error reffering to a startup script named "Adobe Photoshop", but the error comes up when launching Illustrator. Interestingly, there is no error when launching Photoshop.
This is a new bug
Running on a MacBook Pro, 16 inch, Apple M1 Max running on Sonoma 14.6.1
Illustrator Version: 29.4This is an Adobe…
4 votes -
スリープさせるとレインボーカーソル化
MacBookPro OS 13.6.4
Illustrator 29.3.1Illustratorを起動したまま、画面を（物理的に）閉じると、次画面を開いた時にIllustratorがレインボーカーソルのまま動かなくなります。毎回強制終了して再度起動しています。
ブラウザなどの他のアプリケーションはレインボーカーソル化しません。Illustratorを28にしていた頃は起こらなかったです。
1 vote -
new file - sheet sizes and templates don't load
when I open new document, I used to be able to select a sheet size from an existing set. it was a history of recency used templates and other suggestions. now there is nothing that shows up, and in order to make new document I've been needing to open an old document, erase everything and save it down as a new document.
1 vote -
Home screen is broken on launch
When I open the program, nothing is displayed on the big screen, only when I minimize it are some elements visible
1 vote -
Launching Ai without the application frame places the document window behind the tool panel
When I startup Illustrator without the application frame it often misplaces my document so it's tucked behind the tools panel — sometime it is where it is supposed to be.
Mac OS 10.12.6, AI 23.0.1
2 votes -
Not responding
Can't login some files missing maybe
1 vote -
1 vote
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Can't open documents in Ai 2025
After launching I can open an initial file of my choosing but once that file is open I can't open a new file dialogue box or any other recent file
1 voteReinstalling the app solved the problem.
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Illustrator goes to Safe Mode on startup and detects a problem with Mashine Round font
On Illustrator startup problem this popup appears and tells me it has gone into safe mode Safe Mode.
1 vote -
1 vote
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Estoy teniendo problemas con la versión 28.6
Estoy teniendo problemas con la versión 28.6 ¿Porqué? Siempre que se actualiza mi PC o se actualiza illustrator a alguna versión ¡FALLA!
2 votes -
All Adobe apps hang on launch
Adobe Illustrator, Photoshop, InDesign are not opening.. its hanging when i start software. pls fix it. It suddenly happened.
I am not able to work my files since past 3 days.. I tried uninstall & install, but still same. Pls fix asap.2 votes -
greatcutadobeplugin2024.aip plugin issue detected
Plugin issue detected, tried to fix the issue, tried to relaunching Illustrator but it's not going in safe mode need help
2 votes -
dxcore.dll not found
Illustrator won't open due to "dxcore.dll not found".
I have been on forums and many people have posted about this.
Seems to be an issue with the latest update as the posts are quite recent.
Temporarily fixed by reinstall of Illustrator. As yet, have found no permanent solution.2 votes -
Illustrator keep crashing
I use Illustrator v 28.4.1. It keeps crashing every single time i open the app. I keep uninstalling and re-downloading Illustrator, at its latest version and also previous versions (i tried v 27.9.3, it won't open either). I don't know how to make it work anymore.
I work on a HP spectre 360x convertible.1 vote -
Illustrator 2024 resets most Preferences on restart
The issue with Preferences not saving is back. I have this problem with the 20243 version. How hard is it to fix this? It's SUPER annoying to have to change all of my preferences on a program I use daily.
EVERY time I restart illustrator, I loose all preferences except hot keys (thank god). I lose unchecking the real time drawing (because that's annoying), I lose units, I lose like most of what I set up. It's awful.
1 vote -
Windows 10 22H2 / Illstrator 28.3で正常に起動しない
- Windows 10 22H2 / Illstrator 28.3
- Illstrator 28.3の起動
- 正常な起動
- アプリケーションが応答しない
28.3にアップデートしたところ、正常に起動しなくなりました。アプリケーションが応答しません、となります。ひとつ前のバージョンでは正常に起動しておりました。
正常起動しなくなった後
a. ウイスル対策ソフト無効化
b. AIの環境設定ファイルの削除
c. AIのアンインストールおよび再インストールを試しましたが、状況は改善せず。
また、Windows 11 23H2環境では、28.3も正常に起動します。
1 vote -
Disk sürücüsü Illustrator tarafından desteklenmiyor pop up çıkıyor
İlk açılışta ve ilk kaydetmede bu pop-up çıkıyor
1 vote -
Illustrator reopens after quitting
I'm on macOS 14.2.1 and Illustrator 28.1.
When I quit illustrator it automatically reopens immediately. Workaround: close the app via the dock (secondary click > quit).
I uninstalled Illustrator and reinstalled it, but the problem persists.
1 vote -
2 votes
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