Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
219 results found
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ツールウィンドウが消える Macでイラレ、フォトショ、インデザを使用しています。
バージョンが新しくなってから起動するたびにワークスペースに表示しているツールのウィンドウが消えます。ワークスペースを保存していますが、一度別のに切り替えてから自分用のスペースを読みこないと戻ってきません。面倒くさくて仕方ないので修正してください。1 vote -
Problems opening Illustrator Windows 10 Enterprise 22H2
AI 27.3When I have to open the program 7 times out of 10 it doesn't open.
1 vote -
Illustrator 27.2 se me cierra inesperadamente minutos después de abrirlo (Windows 10) ¿Alguien sabe por qué se me cierra Illustrator 2023 (v 27.2) inesperadamente?
Pocos minutos después de abrirlo se cierra sin marcar ningún error o ventana que informe el porqué y es el único programa que lo hace.
Tengo Windows 10 :D2 votes -
2023 products VERY slow to boot and save on local drive Windows 11 Home Single Language
22H2
AMD Ryzen 7 6800HS Creator Edition 3.20 GHz
16.0 GB1 vote -
New File launch interface slow or unresponsive in latest 2023 update (21.7) New file launch unresponsive to clicks made with trackpad and Wacom Intuos Pro Tablet (with the stylus). Seems normal on mouse.
1 vote -
unclickable accept button to terms of use I had a popup tells me to click accept to general terms of use but when i click accept it does not accepting it and popup does not removing
0 votes -
Crash on creating new file I updated to Illustrator 2023 (v27.0.0) a few days ago. Now, whenever I launch and try to create a new file, the program crashes. I can't do anything. I'm running MacOS 12.6.
1 vote -
Illustrator don't work after Mac OS update I'm using mac mini m1 with the latest Ai CC update (26.4.1). But after the OS update (12.5.1) I can't get Ai to work, it stuck at startup screen, cant click to any menu or button (video included). I had to roll back to 25.1 (intel) version to continue my works. What should I do?
2 votes -
Unable to launch. Can't connect to server. Have tried every suggestion I could find to fix this myself. I am connected to the internet; i have deleted and reinstalled; i have checked the logs, the hosts, my firewall, my system compatibility, and my drives. Seriously want this fixed asap.
1 vote -
Illustrator auto-close when opening an .ai file It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.
I already reinstalled illustrator and the problem continues.
3 votes -
illustratorの年間契約の期限内にも関わらず、使用できなくなっている。 illustratorの期限内にも関わらず、使う事ができない状態が続いている。起動しても、体験版を勧められる。Creative Cloud desk topでは、illustratorの新たな購入すらできない。Adobeのアプリとファイルを消したにも関わらず、何も改善されなかった。
1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた問題ですが、アカウントの問題となりますので、カスタマーサポートへお問い合わせください。
お手数をおかけいたしますが、よろしくお願いいたします。
Illustrator チーム
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ファイルを開けない 1 windows11 Illustrator v26.2.1
2 ｐｃを立ち上げて１回目のイラレ起動
3 起動直後に出てくるクラウドファイルの履歴画面から開く
4 開かないのでメニューバーのファイルから開こうとするが開かない。フリーズしているわけではないので終了し、再度起動すると開ける アップデート後から？最近毎回これです。1 voteIllustrator 製品版フィードバックへのご協力ありがとうございます。
ご報告いただいた「Windows 11 でファイルを開けない」という問題についてですが、まず「Windows 11 はまだサポート対象外」であることをご了承ください。
詳しくは Illustrator の必要システム構成（
https://helpx.adobe.com/jp/illustrator/system-requirements.html#windows-sys ）ページを参照してください。
その上で、いくつか質問させていただきます。
- 開けないファイルは「クラウド」、「コンピューター（ローカル）」の両方ともですか？
- PC 起動後の最初の Illustrator 起動だけで、２回目以降の起動では全く問題はありませんか？
お手数をおかけいたしますが、ご確認くださいますようよろしくお願いいたします。
Illustrator チーム
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Getting Blank screen Getting grey blank screen not able to see any UI like File, Edit, etc., menus. Even the shortcuts are not working. Within seconds the Adobe illustrator closed automatically. Not able to recover the file as well.
1 vote -
Home Screen When I open Illustrator, this is the only screen that comes up, and I can open files and make new files from templates, but I am unable to make a new file from the home page. I have to open another document from my finder to Illustrator to be able to click to create a new file. What is going on??
3 votes -
bnplugin.aip bnplugin.aip will not load when launching illustrator
1 vote -
Adobe Illustrator 26.0.2 on Mac OSX Catalina 10.15.7 will not launch I updated to Adobe Illustrator 26.0.2 from 26.0.1. I am on Catalina 10.15.7. Illustrator will not launch and I get the error report with the prompt to send it to Adobe. I restarted my computer and it behaved the same way. I then uninstalled 26.0.2 and re-installed a clean version. Still did not launch. I then uninstalled and installed 26.0.1, which I am using now, but would like to update.
1 vote -
Ai 2022 Menus unresponsive on startup M1 Mac Top menus are inactive after launch. Have to click on the finder and then back to illustrator to refresh.
1 vote -
Illustrator WILL NOT LAUNCH on Apple Silicon I've been having this issue for a few weeks. Trying to launch Illustrator 26.0.1 on Apple Silicon (I have tried both the Apple Silicon version and the Intel version). I don't get the splash screen. The menu at the top of the screen loads, and says "Illustrator," but all menu options are grayed out. I can't open a file by right-clicking in Finder and saying "Open with Illustrator". Illustrator freezes/crashes at this point and the only solution is to force quit via the Task Manager. Please help!
1 vote -
No abre la interfaz, solo aparece la ventana de gris Abro el programa y solo se queda en la ventana en color gris y no me salen las opciones, esto pasa con la Version 26.0
1 vote -
Illustrator 2022 DOES NOT OPEN. This new Illustrator update DOES NOT WORK. Just installed the new 2022 update yesterday 11/01, and it worked for half the day, and in the second half, the app refused to open. Tried again this morning 11/02, and there was a small update to Illustrator, so in hopes of fixing the issue from yesterday, I installed the update, and guess what, still broken. I reinstalled the past version of Illustrator, and that doesn't work now either. I'm not telling you how to do your job Adobe, but for me to do my job, I need Illustrator to work. If you…
2 votesThis is embarrassing and incredibly sad to hear. I can’t imagine to be cut off a my main tool when I need it.
I guess the only option you can try is to clean all the traces of previous versions installed with the Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html), install 2021 version and hope it work.
So sorry it happened, and I wish I could do more.
Please add votes to this if you experience the same issue, it will help to initiate a proper investigation.
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