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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. GreyScreen

    When i start Illustrator it opens as usual. But when its open i have this greyscreen and can not make new docusment or open anything. Pls help

    1 vote

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  2. Recent work thumbnails are missing on the welcome page

    When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

    Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

    4 votes

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  3. Not loading and crashing.

    When I launch Illustrator it is only a black screen and doesn't load. I have tried rebooting it many times and logging in and out of Adobe but it is still a black screen. After about 5 min of trying to get it to load the screen crashes.

    1 vote

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  4. Crash Reporter Service

    when trying to open adobe illustratior cc 2018
    Showing Adobe Crash Reporter Service Has stopped working

    1 vote

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  5. AI v26.0 beta - start problems on macOS 10.15.7

    When starting AI v26.0 beta there are numerous error messages under macOS 10.15.7, see screenshot:

    1 vote

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  6. Error loading plugins. DxfDwgFileFormat.aip

    I'm unable to open or export files as dxf or dwg formats due to error loading plugin. i'm using 64-bit operating system, x64-based processor Windows 10 Pro computer. i have tried reinstalling illustrator, but shows the same error. Please Help.
    I have even tried using the adobe clean-up tool and installing illustrator again, but still get the same error.

    1 vote

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  7. 2 votes

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    Request to Contact Support  ·  1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  8. Help Cannot open Illustrator 2021 on MAC w/Catalina OS.

    Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?

    1 vote

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  9. Illustrator 25.3.1 Will Not Open

    At least two of the computers in our office are having issues with the latest Illustrator update 25.3.1. The program does not open when selecting a file and performing Open With>Adobe Illustrator 2021. The program does not open from the start menu. The program does not open directly from the Illustrator.exe file. If you try to uninstall Illustrator with Creative Cloud, it tells you that you can't because the program is open. If you go to the Task Manager with less detail, Illustrator does not show open, however, if you select more detail, you may see 14 or more processes…

    1 vote

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  10. Recent file shows correct file but opens up as older version

    Hi there,

    I am using Illustrator 25.3 (64-bit) on Windows 10 Pro.

    When I open Illustrator and look into the 'recent' panel I see the document I was working on yesterday with all the changes I made (picture 1), but when I click on it, it opens what seems to be an older version of the document and all the changes I made during the day yesterday just disappear (photo2, note the few pages and other changes not showing).

    I know I saved during the day yesterday (as it took a long time to save every time) and clearly remember…

    1 vote

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  11. Stalling on launch

    Using Windows 10 25.2.3 (64 bit)
    Stalling on start up if opening a single file, opens from desktop shortcut.
    Recommended diagnostic does nothing.
    Anyone else experience this?

    1 vote

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  12. All Illustrator workspaces and control area disappears

    All Illustrator tools panel, workspaces, saved workspace windows and control area disappears at startup. A complete reinstall of the program does not fix bug.

    1 vote

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  13. Illustrator found an issue with wacom driver…

    Hello,
    First issue: see the attachment.
    Second issue: I can't change the welcome window to not appear with launching Illustrator. The setting for it is greyed out.

    Regards
    Vladimir

    1 vote

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  14. PreRelease version: Assertion failure

    Assertion failure while launching Illustrator.

    1 vote

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  15. illustrator 2021 not responding

    illustrator 2020 stopped working so i installed 2021 but i still can function anything on it. it is constantly showing not responding. all other adobe apps are working just illustrator is having problem

    2 votes

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  16. Workspaces don't load when CC updates

    Every time CC updates AI, my custom workspaces don't work. Either:
    a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
    b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
    This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…

    1 vote

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  17. Illustrator crash dialogue on fresh relaunch

    Windows 10
    Illustrator 25.2.1

    Illustrator crashed over 5 days ago. Ever since, whether I close Illustrator properly or not, I receive the "Adobe Illustrator quit unexpectedly" dialogue box every time I open the app.

    1 vote

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  18. "What's new" reminder will not stop appearing every time I start Illustrator.

    the 'see what's new' reminder in the upper right will not stop appearing every time I start Illustrator. Deleting preferences doesn't help. Clicking remind later is getting to be annoying.

    1 vote

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  19. .AI files won't open after latest update (25.2.1)

    Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.

    Getting tired of dealing with a different issue every time this software updates.

    1 vote

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  20. Illustrator window shrinks when opening a file

    When opening any files, by clicking on the files themselves on my desktop, the illustrator window shrinks and the popup "The window is too small to open this file" shows. I'm not making the window shrink, it does this automatically. What do I do?

    3 votes

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