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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. illustratorの年間契約の期限内にも関わらず、使用できなくなっている。

    illustratorの期限内にも関わらず、使う事ができない状態が続いている。起動しても、体験版を勧められる。Creative Cloud desk topでは、illustratorの新たな購入すらできない。Adobeのアプリとファイルを消したにも関わらず、何も改善されなかった。

    1 vote

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた問題ですが、アカウントの問題となりますので、カスタマーサポートへお問い合わせください。

    お手数をおかけいたしますが、よろしくお願いいたします。

    Illustrator チーム

  2. ファイルを開けない

    1 windows11 Illustrator v26.2.1
    2 pcを立ち上げて1回目のイラレ起動
    3 起動直後に出てくるクラウドファイルの履歴画面から開く
    4 開かないのでメニューバーのファイルから開こうとするが開かない。フリーズしているわけではないので終了し、再度起動すると開ける アップデート後から?最近毎回これです。

    1 vote

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた「Windows 11 でファイルを開けない」という問題についてですが、まず「Windows 11 はまだサポート対象外」であることをご了承ください。

    詳しくは Illustrator の必要システム構成

    https://helpx.adobe.com/jp/illustrator/system-requirements.html#windows-sys )ページを参照してください。

    その上で、いくつか質問させていただきます。

    • 開けないファイルは「クラウド」、「コンピューター(ローカル)」の両方ともですか?
    • PC 起動後の最初の Illustrator 起動だけで、2回目以降の起動では全く問題はありませんか?

    お手数をおかけいたしますが、ご確認くださいますようよろしくお願いいたします。

    Illustrator チーム


  3. Getting Blank screen

    Getting grey blank screen not able to see any UI like File, Edit, etc., menus. Even the shortcuts are not working. Within seconds the Adobe illustrator closed automatically. Not able to recover the file as well.

    1 vote

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  4. Home Screen

    When I open Illustrator, this is the only screen that comes up, and I can open files and make new files from templates, but I am unable to make a new file from the home page. I have to open another document from my finder to Illustrator to be able to click to create a new file. What is going on??

    3 votes

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  5. bnplugin.aip

    bnplugin.aip will not load when launching illustrator

    1 vote

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  6. Adobe Illustrator 26.0.2 on Mac OSX Catalina 10.15.7 will not launch

    I updated to Adobe Illustrator 26.0.2 from 26.0.1. I am on Catalina 10.15.7. Illustrator will not launch and I get the error report with the prompt to send it to Adobe. I restarted my computer and it behaved the same way. I then uninstalled 26.0.2 and re-installed a clean version. Still did not launch. I then uninstalled and installed 26.0.1, which I am using now, but would like to update.

    1 vote

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  7. Ai 2022 Menus unresponsive on startup M1 Mac

    Top menus are inactive after launch. Have to click on the finder and then back to illustrator to refresh.

    1 vote

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  8. Illustrator WILL NOT LAUNCH on Apple Silicon

    I've been having this issue for a few weeks. Trying to launch Illustrator 26.0.1 on Apple Silicon (I have tried both the Apple Silicon version and the Intel version). I don't get the splash screen. The menu at the top of the screen loads, and says "Illustrator," but all menu options are grayed out. I can't open a file by right-clicking in Finder and saying "Open with Illustrator". Illustrator freezes/crashes at this point and the only solution is to force quit via the Task Manager. Please help!

    1 vote

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  9. No abre la interfaz, solo aparece la ventana de gris

    Abro el programa y solo se queda en la ventana en color gris y no me salen las opciones, esto pasa con la Version 26.0

    1 vote

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  10. Illustrator 2022 DOES NOT OPEN.

    This new Illustrator update DOES NOT WORK. Just installed the new 2022 update yesterday 11/01, and it worked for half the day, and in the second half, the app refused to open. Tried again this morning 11/02, and there was a small update to Illustrator, so in hopes of fixing the issue from yesterday, I installed the update, and guess what, still broken. I reinstalled the past version of Illustrator, and that doesn't work now either. I'm not telling you how to do your job Adobe, but for me to do my job, I need Illustrator to work. If you…

    2 votes

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    This is embarrassing and incredibly sad to hear. I can’t imagine to be cut off a my main tool when I need it.
    I guess the only option you can try is to clean all the traces of previous versions installed with the Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html), install 2021 version and hope it work.
    So sorry it happened, and I wish I could do more.
    Please add votes to this if you experience the same issue, it will help to initiate a proper investigation.

  11. File > N option does not work and I cannot create new documents

    ( new ) option does not work and i cannot create new documents. And when i open illustrator its just black screen until i open something that already exists.

    3 votes

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  12. GreyScreen

    When i start Illustrator it opens as usual. But when its open i have this greyscreen and can not make new docusment or open anything. Pls help

    1 vote

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  13. Recent work thumbnails are missing on the welcome page

    When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

    Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

    4 votes

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  14. Not loading and crashing.

    When I launch Illustrator it is only a black screen and doesn't load. I have tried rebooting it many times and logging in and out of Adobe but it is still a black screen. After about 5 min of trying to get it to load the screen crashes.

    2 votes

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  15. Crash Reporter Service

    when trying to open adobe illustratior cc 2018
    Showing Adobe Crash Reporter Service Has stopped working

    1 vote

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  16. AI v26.0 beta - start problems on macOS 10.15.7

    When starting AI v26.0 beta there are numerous error messages under macOS 10.15.7, see screenshot:

    1 vote

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  17. 2 votes

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  18. Help Cannot open Illustrator 2021 on MAC w/Catalina OS.

    Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?

    1 vote

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  19. Illustrator 25.3.1 Will Not Open

    At least two of the computers in our office are having issues with the latest Illustrator update 25.3.1. The program does not open when selecting a file and performing Open With>Adobe Illustrator 2021. The program does not open from the start menu. The program does not open directly from the Illustrator.exe file. If you try to uninstall Illustrator with Creative Cloud, it tells you that you can't because the program is open. If you go to the Task Manager with less detail, Illustrator does not show open, however, if you select more detail, you may see 14 or more processes…

    1 vote

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  20. Recent file shows correct file but opens up as older version

    Hi there,

    I am using Illustrator 25.3 (64-bit) on Windows 10 Pro.

    When I open Illustrator and look into the 'recent' panel I see the document I was working on yesterday with all the changes I made (picture 1), but when I click on it, it opens what seems to be an older version of the document and all the changes I made during the day yesterday just disappear (photo2, note the few pages and other changes not showing).

    I know I saved during the day yesterday (as it took a long time to save every time) and clearly remember…

    1 vote

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