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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Helpx practice files not loading in Ai

    I am trying to go through a helpx tutorial to learn illustrator. I downloaded the practice file on helpx but am getting an error when trying to open it in illustrator.

    1 vote

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    0 comments  ·  Learning and Help  ·  Flag idea as inappropriate…  ·  Admin →
  2. The Operation cannot complete because of an unknown error. [PARM] when accessing Help

    When I try to go to help and start typing "R" for Resize the error happened. See the image.

    Illustrator 25.4.1 on Mac OS X Catalina 10.15.7

    1 vote

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    0 comments  ·  Learning and Help  ·  Flag idea as inappropriate…  ·  Admin →
  3. Whatever happened to User Guides?

    I myself am an OLD(School) Illustrator user truly believe that the lack of issuing any type of user guide is at best discourteous. Unfortunately, Adobe seems quite happy to Offload (i.e. burden and/or inconvenience) the task to their community. It seems like they used to consider us customers (or even clients) who deserved professional, well-organized, easy-to-use, comprehensive, and UP TO DATE instructions and guides. Hmmm,.. whatever happened to support those who put/keep you in business? I guess in the software business that's progress?

    It's even worse when you consider that we live in a time when it would be…

    1 vote

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    0 comments  ·  Learning and Help  ·  Flag idea as inappropriate…  ·  Admin →
  4. 25.4.1 is available in Creative Cloud but the What's New section of the user guide only covers 25.3.

    The CC installer is bugging me to install 25.4.1, as shown in the highlighted portion of this screenshot. But the "view more" link leads to https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/whats-new.ug.html, which only describes 25.3.

    I personally am in the prerelease program, so I can dig up the release notes and see that 25.4.0 is a release that fixes a dozen or so small bugs that haven't affected me, but most people aren't. And 25.4.1 is a total mystery, with nothing in the prerelease section. Can we get the public "what's new" page updated to say that 25.4.0 fixes a bunch of the top…

    2 votes

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    0 comments  ·  Learning and Help  ·  Flag idea as inappropriate…  ·  Admin →
  5. After the new 25.4.1 version, Learn Function and Interactive Tab doesn't work anymore.

    The Learn Tab is currently blank, and it's an obstacle to learnign the Illustrator.

    Windows 10 Home x64
    Adobe Illustrator 25.4.1

    1 vote

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