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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Free Form gradient Line points gets deleted on changing opacity to 0 via Point Mode

    Making a freeform gradient point to 0% opacity works until the object is moved. The point will be removed on moving the object. This does not affect opacity greated than 0%.

    22 votes

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    13 comments  ·  Gradients  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. White is now yellow

    All my colors with todays 10/16/18 update have shifted and have lost their embedded color file. (When opening previous work). My white swatch is yellow. But when placed in Indesign it is white as well well as the color makeup 0000. Hiw can i fix this?

    38 votes

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    47 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Shift hold (Constrain angle) within gradient use not working

    When I shift hold a gradient now it doesn't snap (constrain angle) in Illustrator. I've checked my general settings and constrain angle is set to 0°... have I missed something? Version 23.0

    40 votes

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    62 comments  ·  Gradients  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. 100% view is not 100% for pixels in cc2019

    OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

    Please fix this annoing bug.
    This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560

    78 votes

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    94 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. XD and PS defaults to open .ai files - AI files should open with Illustrator only

    Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.

    Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.

    NOTE:
    Edited by Adobe Staff to generalise the issue.

    80 votes

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    71 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    We have this issue fixed, please refer to steps below to solve the issue

    XD defaulting to AI on Windows
    -——————————————————————

    • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

    PS defaulting to AI on MAC
    -——————————————————————

    • Please update to latest version of Illustrator (23.0.1) to solve this issue.
  6. 1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  7. AIGPU sniffer

    AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Bug: Illustrator 22.1 Not Usable Since Mojave Update

    1. Mojave update on latest Illustrator CC version 22.1

    2. Basic usage of Illustrator

    3. Use Illustrator normally

    4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.

    8 votes

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    20 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 文字化け

    ver. 22.1, macOS 10.14 (Mojave)

    添付のスクリーンショットのように検索の部分の文字列が文字化けします。

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Preferences NOT saving

    Not an idea - It's a BUG -
    I change my Preference > Units > General to Inches.
    Once I quite and reopen they are Points again.

    12 votes

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    6 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

    Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

    12 votes

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    21 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  12. Maintain width and Height Proportions bug

    This has been a bug for at least a version or two: draw a shape, go to transform it in the Properties panel, and even though the "Maintain width and Height Properties" icon indicates "not constrained", adjusting one of the dimensions adjusts the other proportionally. This seems to happen only in a fresh file (perhaps fresh launch of Illustrator), and once I click and unclick the Constrain button once, it doesn't recur in that session.

    https://www.dropbox.com/s/u0gqadn2lezzq7n/Constraint%20bug.mov?dl=0

    So in the screen grab above, I draw a box freehand, then in the Properties panel, begin adjusting the height with my arrow keys.…

    23 votes

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    20 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  13. Gradient angle got reset to zero, when using Color Picker

    22.1
    1. Create path
    2. Apply gradient
    3. Change gradient angle
    4. Select gradient stop
    5. Double-click Fill in toolbox to open Color picker
    6. Choose any OTHER color
    7. Hit OK

    Angle got reset to 0 (almost always)
    See attached file

    10 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.2 on Win and 24.0.3 on MAC.

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks & Regards
    Ankit Goyal

  14. Color picker works weird with gradient sliders

    Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

    12 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Illustrator Crashes when Opening File on Second Monitor

    Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.

    6 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Some Dashed Lines make Ai crash

    When typing these values in the Dashed Line fields:
    0 2 0 2

    Ai crashes immediately, without a warning.

    3 votes

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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  17. Circle size change when rotating

    When I rotate a perfect circle, the size changes up to .004”. A 15”x15” circle, when rotated 17.184° becomes a 15.004”x15.004” circle. I know it may sound trivial, but I’m creating technical drawings that have to be accurate to the ten thousandths of an inch.

    1 vote

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    5 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. Unable to retain the last active artboard on switching from another file

    This is related to this issue here, though I'm unable to vote or comment on it. So I'm reposting this issue, because it's still annoying.

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32101687-zoom-to-arbitrary-artboard-when-switching-between

    When I https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32101687-zoom-to-arbitrary-artboard-when-switching-between

    When I ⌘+Tilde (~), on certain documents (the setting seems to be saved to a document), it automatically Fits Artboard to Screen on the last artboard of the document. It is confusing, and annoying, and interrupts workflows where I need to move quickly between artboards. Please fix this.

    18 votes

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    30 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  19. Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up

    Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.

    These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?

    See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#

    10 votes

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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Illustrator crashes when opening an SVG file that contains polyline element without attribute value.

    Windows10
    Illustrator CC 2017.1.0(21.1.0)
    Illustrator CC 2018(22.1)

    This svg crashes Illustrator when opened.

    <svg xmlns="http://www.w3.org/2000/svg">
    <polyline points="" />
    </svg>

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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