365 results found

1. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save the artboard as a separate file, but that is crazy as it comes with a ton of unnecessary code and when working with multiple artboards, this turns into caos.

   But when exporting as artoboard, the layer named (stroke) is ignored and not put into the final svg. The path id is preserved, but thats it.

   So, something is wrong with the ids and objects naming or maybe just the export tool. I dont know what or why its ignoring the layer id for some artwork and not all artwork.

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

2. Illustrator CC 2018(Mac) Crashes every time I save

   Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save

   16 votes

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   94 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. Illustrator crashes when opening a file using 'double click' that has missing fonts.

   Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

   Step 1: I open a blank Illustrator for the first time and it opens fine.

   Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

   Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

   Step 4: I have to close Illustrator using the task manager.

   This only happens when the FIRST file I open is opened by double clicking it. If I open the same file through FILE > OPEN first, and then close it and open it again by double clicking, it opens just fine and the 'missing font' dialogue box opens correctly and I can close it.

   It appears to be a problem with the 'missing font' dialogue box when the first file you open is opening by double clicking it.

   Incidentally, if you double click on the file without Illustrator open, so that the act of opening the file is also opening Illustrator, then the file opens just fine!

   I appreciate it's a pretty unique set of circumstances and there are plenty of ways to work around it but it still shouldn't be happening.

   Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

   Step 1: I open a blank Illustrator for the first time and it opens fine.

   Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

   Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

   Step 4: I have to close Illustrator using the task manager.

   This only happens when the FIRST file I open is opened by double clicking it.… more

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   9 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. successful save to svgz

   Dear people,

   I refer to the following topic
   https://forums.adobe.com/message/9978412#9978412

   Hope you will find a real solution. So things will work in the newest versions of AI too.

   Kind regards,
   Suzanne

   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. Empty artboard name which changes itself when artboard is resized

   I have a simple template for business card, made long ago, with a single artboard inside.
   Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
   Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
   If I undo this and make change again, it got 'Artboard 3' and so on.
   I expect this artboard to have a default 'Artboard 1' name and not changing it after resizing. AI21 does it all right.

   I have a simple template for business card, made long ago, with a single artboard inside.
   Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
   Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
   If I undo this and make change again, it got 'Artboard 3' and so on.
   I expect this artboard… more

   2 votes

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Moving objects - error message "can't move the object"

   I'm working with vectors and type. Since the update to CC2018, at random moments and in multiple files, I'll select a vector object and select some text, then try to move them, and I'll receive the error message "Can't move the objects. The requested transformation would make some objects too large". The problem is going to force me to revert back to the 2017 version of Illustrator - please make sure this is fixed ASAP. See attached screen grab.

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   44 votes

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   86 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.

   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

   PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better

7. Artboard size not working

   Hi,
   Having issues with artboards, including some listed earlier. Today's new issue:

   Created an artboard 490px x 490px. Instead the artboard size is 490px x 489.6px.

   Try to resize artboard, but the action doesn't take. See video.

   Illustrator CC 2018 20.0.1

   Thanks,
   Carla

   • 

   6 votes

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   6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

8. Illustrator CC 2018 - Error code 145 during updates

   Simply fix this bug once and for all.
   It happens over and over and over again.

   Exit Code: 145
   -------------------------------------- Summary --------------------------------------
   - 2 fatal error(s), 0 error(s), 1 warnings(s)

   FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
   FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'

   WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'

   12 votes

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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue is fixed in Creative Cloud Desktop 5.2 update.

   If you have not updated to Creative Cloud Desktop 5.2 update then you can try restarting the machine to proceed with installation.

   -Rama
   Illustrator Team

9. Unable to select rotated Guides at high zoom levels

   when the zoom-level is 14800% and higher I'm unable to select or move the guides

   14 votes

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   9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. Free transform tool is still broken.

    Free transform tool is still broken in CC 2018.

    Look at the comparison.

    • 

    13 votes

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    4 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Rotate Tool flickering objects under transform

    1. 22.0.1 (OSX 10.13.1)
    2. Drawing some element (dosen't matter what), selecting the rotate-tool, trying to rotate the element while holding shift.
    3. being able to rotate in fixed angles.
    4. flickering element, no control over rotation (see video)

    • 

    20 votes

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    20 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Grid snapping don't work on an internal point

    It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.

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    7 votes

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    17 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed in 24.1.1

13. Libraries Panel broken

    Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.

    44 votes

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    75 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. Spelling mistake in the touchbar Arrange option

    On the newer MacBook Pros with touchbar, there's a spelling mistake if you go to the arrange option on the touchbar. It says "Bring Froward" instead of the usual: "Bring Forward"

    5 votes

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    Completed (Comments Open)  ·  Anish Kumar responded

    Hi All,

    This issue has been fixed in latest release. Please upgrade to 23.0.3 to get the fix.

    Thanks
    Anish

15. update link to illustrator 2017 sdk on https://www.adobe.com/devnet/illustrator/sdk.html

    The move from https://www.adobe.com/devnet/illustrator/sdk.html
    to https://console.adobe.io/downloads/ai left behind a broken link to the 2017 sdk.
    Easiest thing to do would be to update the 2017 sdk link on the old devnet page.

    1 vote

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We are moving away from devnet to the Adobe io site. Moving forward that will the place to get all of Adobe SDK.
    We also have an early access program for our plugin partners. You may join our prerelease site you will get SDK builds way before we release it on public facing pages.
    Here is the link to join Illustrator prerelease http://adobe.ly/1Q3rCPI

16. PNG Not exported with Black Background

    Export Element > PNG > Background Color Black not working

    Illustrator Version: CC2018, 22.0.1 (64-bit)
    OS: Windows 10
    Language: German

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    11 votes

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

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    13 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. "Move artwork with artboard" doesn't deactivate when moving artboards with arrow-keys
    19 votes

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    10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

19. Editing tabs in Paragraph Styles crashes Illustrator.

    Open attached tab_bug.ai file. Open the Paragraph Styles window. Edit the "Windfall back cover" style. Select the Tabs section. Move the tab to the right. Hit OK. Illustrator crashes.

    I've already reported this at https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/31228633-demo-version-of-illustrator-crashes-constantly-de?tracking_code=a5435faf1626b3287df8c29b149793c7, but this is stripped down to the minimum possible case.

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    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

20. Illustrator 2018 Artboard Problem

    Every time I try to add a new artboard or rearrange existing artboards it causes Illustrator to freeze and I have to force quit. This was not a problem in Ai2017, please fix.

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    6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.