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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 2 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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  2. KERNING ON EXTENDED SELECTIONS...

    My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.

    I can't seem to get this to go away.
    I uninstalled & reinstalled Illustrator and it is still happening.
    I tried many fonts of different types, and it still won't work.

    -Chris

    36 votes

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    45 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Actions based on Scripts not saving after restart?

    From: https://forums.adobe.com/thread/2191151

    I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
    Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.

    I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that…

    2 votes

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    8 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. scripts Missing from Action Panel on relaunch

    Illustrator CC 2017.1.0 (64bit) Windows

    1) make a new action
    2) Insert menu item > enter the name of a custom script
    4) Check that the action successfully runs the script. It should work.
    3) Save actions, save the file
    4) Restart Illustrator.
    5) Try to run the action again; fail. Note that it's now empty, with no link to the script.

    I've reproduced this bug on my colleague's computers too (we have the same scripts).

    4 votes

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    2 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Increase size of anchor points / handles

    Anchor points and handles are hard to grab.
    On denser displays the problem is amplified.
    Hard to grab using stylus.

    148 votes

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    44 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. Calculation in New Document does not work correctly

    I tried 300/4, which resulted in 0.04. Should be 75.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  7. TIFF's generate Color Management Error in MacOS High Sierra.

    When in macOS Sierra I can drag or import any TIFF without any issues or errors. My colors on screen are rich and vibrant and darker.

    When in MacOS High Sierra I do the same thing I get a Color Management Error, and all my colors are faded and lighter.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  8. Can't see anchor point and handles of paths after breaking link to symbol.

    1. Version 21.1.0
    2. Draw the circle or any other simple shape, convert it to symbol then break link to symbol. Choose Direct selection tool and click on any anchor point. As result you will not see the handles of any point. The handles are shown only in isolation mode or outline mode but not in basic prewiew mode.
    8 votes

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    6 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  9. User Guide Correction - Broken Links

    The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
    Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
    which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…

    1 vote

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    Completed (Comments Open)  ·  0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Could not read file because the plug in did not understand this file

    Not sure what is happening. I was able to open files before but now I receive a message

    15 votes

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    19 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.

  11. Blob Brush changes size after undo operation

    1. Illustrator CC 2017.1.0

    2. -I Select blob brush on 2pt.
      -draw a bit with it
      -Hit undo and the blob brush suddenly changes to a much larger size even though it says 2pt in the menu
      -The only way to get it back is to go to Blob brush menu, select 1pt hit ok, then go back to blob brush menu and select 2pt again.

    3. I expect that when I hit undo the blob brush will stay the correct size

    4. It changes size every time I hit undo

    71 votes

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    56 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  12. Selection Stuck

    Often when I select multiple object one will remain selected no matter where I click and what else I select. I have to "select all" then clink in blank space to get everything un selected. It's wasting a lot of time.

    23 votes

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    46 comments  ·  Selection  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Off-center FIT TO SCREEN when copy/pasting object

    Hello - I'm about as expert an illustrator user can get - for years I've used FIT ARTBOARD (option-0) as a way to cut/paste pixel perfectly centered artwork. The latest AI version 2017 is off - I realize align to artboard is the intended feature to attain this effect, however that way somewhat stinks because you can't make into a shortkey. Why doesn't (command-0) no longer perfectly center my artboard? (NOTE: the off-centered-ness varies from .1 to .01 inches - so very small -- but significant if you're doing engineering grade designs) -- thank you.

    12 votes

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    8 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Unable to import SVG textPath

    Illustrator is able to export SVGs using the <textPath> element for use in browsers. However, it is unable to import SVGs using the <textPath> element - instead of importing them properly, it puts each glyph in the appropriate position along the path, but it doesn't rotate the glyphs.

    The workaround is to generate SVGs with "expanded" outlines for text, but this leads to much larger SVG files, with a loss of editability.

    26 votes

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    16 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Better Customer Service & Chat

    Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.

    3 votes

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

    11 votes

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    17 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

  17. Can't save color themes even when signed in

    I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.

    1 vote

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  18. "Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB

    Illustrator 21.1.0
    1. Created text or other items in an RGB AI doc.
    2. Add to CC library via drag and drop.

    3. Open CMYK AI doc
    4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).

    Expected result: RGB items converted to CMYK

    Actual result: CMYK doc converted to RGB

    15 votes

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    3 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  19. Layer panel not working with document multiple windows

    Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
    The layers panel is not responding when I want to open a layer tree, block and hide/show.

    I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

    I try to explain what I'm doing:
    1. Open an empty New Document
    2. Add two new layers
    3. Draw something on every layer
    4. Duplicate the window going to Window > New Window (I want to…

    12 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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