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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Line tool is immune to the Constrain Angle

    When you set up Constraint Angle to 30 or whatever is different form 0 or 90, pick up Line tool and hold Shift, it still snaps to 0, 45, 90, 135... instead of 30, 75, 120, 165...

    10 votes

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    5 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol

    I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.

    This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the…

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Text with missing fonts do not always highlight

    Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.

    4 votes

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  4. Still not able to paste (CMD + V) text when creating a new folder in Save as dialog box in Ai 2020

    In the latest update the copy and paste option is fixed when trying to do it in the save as dialog box. But if I try to create a new folder with the save as dialog box open I still cannot cmd+v to paste text into the field.

    11 votes

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    12 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Drop Shadow, Outer Glow, Etc. renders incorrectly on large polygons angled lines only.

    When I make a drop shadow, outer glow etc. there are places on the shadow that end abruptly in intervals. I make a triangle or any polygon (even a rectangle that is rotated). Go to Effect>Illustrtator Effect>Stylize>Drop Shadow. Multiply:75%:0":0":0.5". Color Black. I've tried other colors and other settings for Blur and Mode. This does the exact same thing using Outer Glow. I have a 66" x 36" artboard on the examples below.

    Windows 10 - Illustrator v.24.0.1

    6 votes

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    26 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  6. Temp file string prepended to filename slug

    When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

    Ai 2020 24.01 Mac OS Catalina 10.15.1

    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Transform Again (Crtl D)

    "Transform Again" often doesn’t work on more complex objects.

    1 vote

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    Under Review  ·  0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Letter Spacing

    Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Thanks for reporting this issue. We are able to reproduce this at our end and the issue is currently under review.

  9. Applescript "open without dialogs" no longer works

    I have an Applescript that has the statement

    open (thePDFName as alias) without dialogs

    In Adobe Illustrator 2019, it works. In Adobe Illustrator 2020, it gives me an "unable to open file" error. When I comment out "without dialogs", it opens the file, but then naturally pops open a dialog (not helpful when you are opening dozens of files!)

    MacOS 10.13.6, not sure what other information would be needed.

    2 votes

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    3 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  10. Svg export

    Hi! I met with you at CreativePro conference in Seattle. I would like to see more control when exporting svg from Illustrator. More specifically, the ability to remove the title tag when exporting. If not, that's ok, the svgomg site cleans up svg code well. Thank you!

    2 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Extra pixel added to image size when exported

    When I use "Export for Screens" export option to batch-export artboards many of the resulting JPGs are a pixel larger vertically and/or horizontally that the artboard dimensions within Illustrator. For example I exported a dozen images with artboard sizes of 1200px wide and 1200px high. After exporting the resulting JPGs have a dimension of 1201px wide and/or high. This only happens on some of the exported files and only some of those are effected vertically and horizontally.

    Mac OS X Mojave 10.14.4
    Illustrator 23.0.3

    35 votes

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    40 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
    If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

    That is the workaround, and it’s reported that it’s not always the case.

    At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

  12. Gradient tool issues

    1. Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.

    2. Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.

    3. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

    FIX: Allow us to toggle the preview effect.

    1. Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing…
    12 votes

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    7 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Thanks for reporting this issue.
    We understand your problem and investigating this issue from tolerance perspective of gradient widget on screen and slider.

    We will require some specific information to investigate the other Gradient Issues , Kindly add your vote on relevant thread for below issues:

    2.Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.→ https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461230-adjusting-one-gradient-causes-changes-to-unrelated

    3.Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect. →https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461233-live-preview-of-gradient-tool-is-prohibitively-slo

    Thanks for your patience and support!
    Ankit Goyal
    Illustrator Team

  13. Text missing in SVG files

    This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in…

    4 votes

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    Under Review  ·  6 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator not working after Oct 2018 update (version 23.0)

    Since the Oct 2018 update, I cannot open or use the program. I see this screen (see attached). Also, I'm not sure if this has anything to do with the issue, but since the update a folder has appeared on my desktop named 'GPUCache' with 5 files inside (photo attached)

    4 votes

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    Under Review  ·  12 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Color palette overrides fill colors and color modes in Illustrator 2018

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB…

    12 votes

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    Under Review  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  16. Maintain width and Height Proportions bug

    This has been a bug for at least a version or two: draw a shape, go to transform it in the Properties panel, and even though the "Maintain width and Height Properties" icon indicates "not constrained", adjusting one of the dimensions adjusts the other proportionally. This seems to happen only in a fresh file (perhaps fresh launch of Illustrator), and once I click and unclick the Constrain button once, it doesn't recur in that session.

    https://www.dropbox.com/s/u0gqadn2lezzq7n/Constraint%20bug.mov?dl=0

    So in the screen grab above, I draw a box freehand, then in the Properties panel, begin adjusting the height with my arrow keys.…

    23 votes

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    20 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  17. blend line "profile" interpolation not working

    I was trying out the new quick tip that was posted on youtube for "linocut" blend lines https://www.youtube.com/watch?v=yCyE91-D-KI

    I was trying to blend between a variety of line types and follow along with the demo and noticed that my up-to-date copy of illustrator is not doing any tip interpolation.

    I downloaded the demo file from the video page and the tip blending works, but in the photo I provide shows my attempt to blend on the right and the tips are square.

    1 vote

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Following is the result of investigation:
    This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.

    Workaround: Select the blend object, Release the blend, change path’s Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.

  18. Performance issues in pixel preview on 5K retina screen

    When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

    15 votes

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    12 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

  19. Placed .tiff file making vector image disappear

    In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.

    1 vote

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    Under Review  ·  4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Snap to grid doesn't work at artboard edges

    Snap to grid is ignored at artboard edges.
    See animation attached.
    It makes me cry.

    66 votes

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    18 comments  ·  Snapping  ·  Flag idea as inappropriate…  ·  Admin →
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