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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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158 results found

  1. 2 votes

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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

    バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順や操作
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけしますが、よろしくお願いいたします。

    Illustrator チーム

  2. Screen goes white as soon as I draw something

    As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

    M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

    2 votes

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    The team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.

    The investigation continues to get the root cause of this preference corruption.

  3. 合成フォント使用時に、欧文書体のベースラインがずれる

    1. macOS Catalina 10.15.5 Mac mini (2018) プロセッサ/3.2 GHz 6コアIntel Core i7 メモリ/16 GB 2667 MHz DDR4 グラフィックス/Intel UHD Graphics 630 1536 MB

    Adobe illustrator 2021(25.2.1)

    2.問題が発生したときに実行していた手順
    和文と欧文で合成フォントを作成。
    今回は「TBゴシックstd」と「Berthold Akzidenz Grotesk」を使用。
    Berthold Akzidenz Groteskのサイズを112%、ベースラインを-2%に設定。
    テキストをアウトライン化時に発見。

    3.想定していた結果
    普通にアウトライン化される。

    4.実際の結果
    GPUプレビュー使用時に合成フォントの欧文ベースラインが正しく反映されて表示されない。
    検証したところ、フォントサイズ24ptまではベースラインの数値が反映されず0%で表示。25pt以上でズレて表示される。
    25ptで一番顕著にズレが発生し、フォントサイズが大きくなるにつれてズレ幅が少なくなっていく。
    アウトライン化すると表示からズレて、(おそらく)ベースラインに入力した数値が反映された位置でオブジェクトになる。

    入稿時などにアウトライン化する際にズレが発生するため非常に危険です。

    1 vote

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    Need More Info  ·  PCM Maro responded

    こちら「合成フォントで欧文フォントのベースラインが正しく反映されない」という問題ですが、ご報告いただいたフォント以外の組み合わせの合成フォントで再現いたしますか?
    他のフォントで検証しておりますが、再現できませんでした。

    お手数をおかけしますが、ご確認くださいますよう、よろしくお願いしたします。

    Illustrator チーム

  4. 作成したガイドレイヤーを削除すると、消えずに増える

    1. macOS(Mojave 10.14.6) Illustrator2021(25.2.3)およびIllustrator2018頃から 2.レイヤーパネル上で作成されたガイドレイヤーを削除。 (この時のガイドレイヤーは同一環境で作成された.Aiデータの場合も、別環境で作成された.Aiデータの場合も含みます。また、削除に関してもレイヤーパネル下部ボタンでの削除、キーボードのdeleteを使用した場合どちらも含みます。)
    2. ガイドレイヤーが、通常のレイヤー同様に削除される。
    3. ガイドレイヤーは削除されず、何も描画されていないように見える空のレイヤー(レイヤー名はガイドレイヤー)が複製される。元の削除操作を行ったレイヤーは複製されたレイヤー同様に何も描画されていないように見える空のレイヤーになる。再度、複製されたレイヤーと元の削除したいレイヤーをレイヤーパネル上でまとめて選択し削除すると通常通りに消える。
    1 vote

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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。
    質問がございます。

    Illustrator にはガイドレイヤーという機能がございません。
    検証のために、ご報告いただいたガイドレイヤーの作成方法手順をお教えください。
    よろしくお願いいたします。

    Illustrator チーム

  5. ¥マークが文字化けする

    Ai2020で制作したデータだと思います。Ai2021で開いたところ、「¥」が「\」に文字化けします。

    1 vote

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    Need More Info  ·  PCM Maro responded


    検証を行っていますが、各バージョンで再現できませんでした。

    最新リリースバージョン「ver.26.2.1」の新規作成ドキュメントで再現されるか、ご確認いただけますでしょうか?

    お手数をおかけいたしますが、よろしくお願いいたします。

    Illustrator チーム


  6. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display


    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS


    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on


    TL;DR -…

    11 votes

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    Hi All,


    Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information 


    • Please share the details of the Ai version (desktop) you are using.
    • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
    • Please share system details and GPU details for the machine you are using.


    Warm regards,

    Aishwarya G Gadodia

  7. Copy (or Cut) \ Paste: the object appears on the same layer when another layer is selected.

    Hello,
    1.
    Windows 10, Illustrator 25.2
    2.
    I have an object\s on layer 1. I copy\cut it. Select layer 2, press Paste - the object Appears on layer 1 and layer 2 is still selected.
    3.
    It should appear on layer 2 as it was before.
    4.
    I can not copy\paste objects on another layer, I can only move them in Layer Window.

    2 votes

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    1 comment  ·  Layers  ·  Admin →
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  8. Lasso tool not selecting

    Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

    9 votes

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    11 comments  ·  Tools  ·  Admin →
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    Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

    What is your exact OS details and version used?

    Can you record a short video demonstrating the issue?

    Please comment back, the team lack details on this issues and can’t really start investigations this.

  9. New document size - selection problem

    When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

    You have to use backspace - incredibly irritating. Please fix.

    4 votes

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    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team

  10. Eraser doesn’t work if I lock an object behind

    Whenever I lock an object behind the object I am try to erase I can't erase anything. It is a really annoying bug that needs to be fixed.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  11. Mouse/Tablet issues when using Hej Stylus! in combination with Ai

    Operating system: macOS 10.15.6
    Graphics card: NVIDIA GeForce GT 750M 2 GB
    Intel Iris Pro 1536 MB
    Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

    Broken: Ai CS6+

    Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
    Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

    CGEvent.tapCreate(tap: .cgSessionEventTap,
    place: .headInsertEventTap,
    options: .defaultTap,
    ...
    Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
    Using Tablet devices causes blender to 'use'…

    12 votes

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    2 comments  ·  Other...  ·  Admin →
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    Hi All,

    Thanks for reporting the issue .
    We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail. 

    Warm regards
    Aishwarya G Gadodia
    Illustrator Team

  12. Linear and radial gradient do not stay true to selected color's value

    Linear and radial gradient do not stay true to selected color's value
    Not an issue in freeform gradient

    1 vote

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    0 comments  ·  Gradients  ·  Admin →
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    Do you have the test fil you can share with the team?

    Please remove anything sensitive from it and leave only the shape with the gradient. Do not move it into another doc or make sure it uses the same color mode as the original document does.

  13. Cap Height setting not using Font Cap Height

    Hello, the option for setting a size of a font by the font's specified cap height appears to be using a metric other than the cap height in at least one instance.

    4 votes

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    Hi All,

    Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.

    Please share the following details :

    • Machine\OS details
    • Files with which the issue is reproducible
    • A small recording of  the issue

    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

  14. Colour values change on their own! Very frustrating

    Colours keep slightly changing over time, even as I am designing live inside a file!

    I will enter an exact CMYK or RGB value to match our brands colours, then these values will change slightly all on their own.

    I've been monitoring this for about 2 months now hoping this issue would be resolved in an update... but it hasnt been!

    This is a massive issue! Colours have to be stable!

    We need to be able to trust the program with things that are vital for a brand, like their COLOURS!

    The attached image shows -
    Top: is the original…

    31 votes

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    This problem requires an investigation, but not enough data is gathered yet to even start it.


    Please provide these settings to help the team to deal with the problem:

    1. The version of illustrator. OS and GPU model

    2. Your color settings (a screenshot of the Color Settings dialog will do)

    3. A test file with swatches which gets changed

    4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

    Also, please check if the behaviour differs when you disable GPU mode and note that.


    Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.


    It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a…

  15. Scale tool does not remember previous percentage used

    Illustrator 24.2.1 scale tool does not remember the previously used scale setting as it used to do in previous iterations of Illustrator. When you Option click with the scale tool, the dialogue box now shows a random scale amount, sometimes a negative number, sometimes even too large for the tool to be used.

    5 votes

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    3 comments  ·  Tools  ·  Admin →
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    Need More Info  ·  Anjali responded

    Hi,

    Apologies for the inconvenience caused due to this issue.

    Unfortunately we are not able to reproduce it at our end. Please help us and share the given details at ShareWithAI@adobe.com

    1.) Some video & Test file for our reference
    2.) Your machine details

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

  16. An unknown error occurred when saving AI file

    Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

    50 votes

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    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

  17. Document Setup - Artboard size not showing cursor

    Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.

    Please allow for cursor to be visible inside these fields.

    1 vote

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  18. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes

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  19. Fonts are not refreshed when right sided metrics are changed

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:

    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.

    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).

    Issue happens in all…

    6 votes

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    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1) Kindly share both version of fonts at ShareWithAI@adobe.com .
    2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.

    Regards
    Ankit Goyal

  20. Text cursor too thin to see

    Editing text in Adobe Illustrator CC2020 has become harder than the previous version I was on, CS5.5. I produce infographics. Text is a vital component. It's harder now than ever before because Adobe has made the text cursor bar so thin, it's barely visible.
    I'm using the latest CC2020 on the latest Catalina macOS on a 2019 27-in 5K iMac. Is it the 5K screen that is affecting the cursor? Please, Adobe, just thicken it up by a pixel or two. Currently it's so thin, it's hard to find it when editing text.

    19 votes

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    If tweaking the Preferences > User Interface > UI Scaling slider does not help to solve this problem, please make some screenshots or a short video of the problem, and post in a reply, along with your exact specs for the OS and the monitor used, for the team to try to reproduce it.

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