Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
242 results found
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Repeat object has no indication of selection when bounding box is off
Repeats is broken right from the start and you are not even planning to improve it... OK, not improve it, but just to make stable, as it was supposed to be.
Here in the GIF, I have Bounding Box turned on, and it seems it works OK.
Then I disable bounding box (which is normal for me and a lot of other users). Again — AI allows to turn if OFF, and everything works without it just FINE — except for Repeats and area type text (but this is another tale).
Now, when I select both objects, the repeat object…
8 votesNo longer a problem in the latest releases
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Font compatibility issues between different iOS and Illustrator versions
My one system is on Mojave (10.14.6) running 25.4.8 illustrator. The other system is on Monterey (12.3.1) running 26.5 illustrator. And I have downloaded and installed Petrona font from Google fonts on both the systems.
Now when I try to open the file (that was created on Mojave) on Monterey I'm prompted for missing fonts! This compatibility issue is making it very difficult for me to work across my devices.
1 voteAs it turned out, the font was installed as a static weights collection on one system, and as a variable one on the other. Illustrator didn’t provide enough clarification on this.
However, please vote and comment if you have the same problem.
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Unit increments are not correct
I set my keyboard increments at 0,1 mm so when I click on an object I can move it by that amount, or when I use the shift-key it moves with 1 mm. However, it moves with 1 pt increments. Very annoying.
1 voteThe issue got resolved with a fresh installation.
In case the same happens to you — please check all the snapping options in the View menu, especially Snap to Pixel, and the Keyboard Increment value in Preferences > General.
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Dialog windows move / float to the left
Bug Report: Floating windows drift offscreen (see attached video).
Adobe Illustrator 26.4I tried reverting to older versions of Adobe Illustrator, but the issue exists for them as well; To me, that suggests the problem is related to the beta macOS. I am raising this bug now because the issue could present itself as users upgrade to macOS Ventura this fall.
System Info:
I am running MacOS, Ventura, Version 13.0 Beta (22A5311f) on iMac M1 (2021) with 8MB RAM.5 votesResolved (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issues is fixed in macOS 13 Beta 5
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Malwerkzeuge (Pinsel/Buntstift) übernehmen nicht die vorherigen Einstellungen
Ich möchte mit dem Bunststift zeichnen und habe dabei die Kontur, die Farbe und das Profil eingestellt. Beim nächsten Strich werden diese Eigenschaften nicht übernommen. Ich muss jedes mal die Eigenschaften neu auswählen... das kann ja jetzt nicht sein? Das hat vorher einwandfrei funktioniert.
Wäre sehr dankbar für eine Tipp/Lösung!1 voteThis can be toggled in the Appearance panel’s menu with the 'New Art Has Basic Appearance' option.
See the comments for details.
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textRange.words counts words wrong in a wrong way
If you try to calculate a number of words and store them for later using textRange.words and a punctuation marks placed one space after the word, as demonstrated in the video, Ai cuts words in wrong places, resulting words being trimmed.
This breaks all scripts that rely on this method.
You have to rename 'words-bug.txt' into 'words-bug.js' and 'words-bug.pdf' to 'words-bug.ai' to test it, since UV does not allow to upload these type formats.
10 votesAs per the comment, the bug is 'fixed' in 27.4, by creating another bug — https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46537261-incorrect-word-count-via-script
Please check and upvote the problem
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Can't Access a Saved File from a folder in Google Drive
The Issue:
I saved an illustrator file then closed the program. After some days, I reopened the program. I could see the preview thumbnail showing my latest edit but when I clicked on it to open, it went back to a much earlier version of the file. This has now happened twice. Please help if you have solved this successfully.Details:
Illustrator 26.2.1 (64-bit)
OS: Windows 10
RAM: 12GB
Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz1 voteIt turns out the folder is managed by Google Drive, and it restored a previous version for some reason.
If you had problems like this too — please comment.
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copy paste text turns to outlines.
coy and pasting text turns random parts of it to outlines. if you option drag the text, it works fine, keeps all the text in tact. this happens even in the same document, other documents.
makes working pretty much impossible between documents and just a pain in the same document.
1 voteSome applications for managing buffer can not handle the vector data stored by Illustrator and force it to fall back to outlines and rasterized copies.
This time it was Launchpad app, quitting it solved the problem.
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Illustrator changing color values every time I reopen program v 26.0.2
I'm on a brand new MacBook Pro and I'm using illustrator from the cloud version 26.0.2 on Mac Monterey v 12.1. Every time I close out a file and reopen it the hex colors are changed. I have never touched the setting on my colors. I've attached an example below. You can see that when I was previously working in the file I listed the hex code, but now when I open it it is different. Please help. This is making my branding impossible and I'm turning in projects incorrectly as a result.
2 votes -
GPU acceleration issue
Adobe Illustrator have problem with GPU acceleration.
Some of part of screen disapeared when move object.
BUG tested on graphics card:
GTX 1660
RTX 3060 TI
RTX 3080 TI
Laptop Dell Latitude 5420 with Intel Iris Xe Graphics.Problem occurs on 2 situations:
When trim view is enabled,
When project have many object.
Watch the attached movie.I think this is global problem which which affects all users.
Tested on different AI versions.
I think this bug occurs many, many time earlier.5 votesAs per the confirmation by the original poster in the latest comment, the problem is gone.
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Smart Vector Object in Photoshop does not open anymore in Illustrator after upgrading to Monterey 12.3 I got an error -1703.
Smart Vector Object in Photoshop does not open anymore in Illustrator after upgrading to Monterey 12.3 I got an error -1703.
34 votesResolved (Comments Open) ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in macOS 12.3.1 update from Apple.
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Can't Save as on your computer
I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.Please help I can't do my job and save as pdf formats for print .
Thank you.
28 votesResolved (Comments Open) ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in macOS 12.3.1 update from Apple.
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Cannot open AI or EPS files just exported from AI
I'm trying to export some vector files from AI, which I've done countless times before and had no problems...
Right now when I save the file as AI and EPS, it shows up in my saved folder as a blank file. When I open the properties from it's saved folder it still shows as AI, however I'm not able to open it with AI or any other applications.
I'm stumped and don't know what I can do next.
1 vote -
Object horizontal and vertical measurements are swapped in tool bar
MacBook Pro (15-inch, 2018)
Processor: 2.6 GHz 6-Core Intel Core i7
Mac OS Monterey 12.0.1 (21A559)
Adobe Illustrator 26.0.2When selecting an object, like a rectangle, the horizontal and vertical measurements in the tool bar are swapped. They appear correctly in the Transform window.
For example, a horizontal rectangle could be 7pt x 5pt, but when selected in the tool bar it shows 5 in the <--> dialog box and 7 in the vertical box.
I have restarted my computer and restarted illustrator.
See screen caps below.1 voteAs per the comment:
Illustrator allows to access dimensions of an object as well as dimensions of a live shape. In case when a shape is rotated by 90° the shape’s size values can look swapped compared to measured sizes. It’s like tilting a head. See attached images inside for clarifications.
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Document won't save
Hi there.
I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???3 votesThe problem got solved by resaving the original document and no longer can be reproduced.
If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.
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White-to-black gradients in opacity masks don’t go fully transparent
For opacity masks, 100% White should represent a 100% absence of masking and 100% Black should represent 100% masking (like in Photoshop).
The current system in Illustrator seems very unintuitive and flawed – a basic white to black gradient does not even totally obscure an image/object at one end of the gradient.
It shouldn't be the case that you then have further reduce the opacity of the gradient colours to achieve a standard gradient effect.
6 votesMake sure you use RGB black instead of Grayscale black in your gradients when making opacity mask in a RGB-based document to avoid shallow blacks and not fading to a complete zero.
More on that in the comments.
If you happen to have the same problem, please still add a vote to the request, to track statistics.
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CMYK Files Colors are Displaying as RGB in Illustrator 2022 Version 26.0.1
(Illustrator 2022) Open a new CMYK file, create a box, color Breakdown "87-75-0-0 "select the same CMYK color Breakdown "87-75-0-0 " (In Color Picker) that is clearly showing a darker color then what is behind the open select box.
Screen Shot 2
Open a new CMYK file in Illustrator (2021). Same process as above, now CMYK colors appear correct.1 voteIf this happens for you, make sure you have the same color settings setup in both versions (Edit > Color Settings).
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New text set to wrong language
Everytime I create a new text using the text tool, the language for the text is set to "English: EUA", but both my Illustrator settings and my document settings are set to "Portuguese: Brazil".
I don't believe that there is a THIRD place where I need to configure this, so I imagine that it's a bug. Also, my Illustrator it's updated, but I've been experiencing this for a while.
1 voteThe problem was in a modified default Character / Paragraph Style. Please refer to comments for the details.
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Guides are invisible
The update made my guides disappear unless I click on the objet or art-board. It would be ok, but when I use the arrows to move the guides they disappear and I can't see how far I have moved them. May I change this update back to how it was.
1 voteIf it happens to you, check if you have your edges on: View > Show Edges
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Pen Tool: Close path Changes Handles
Mac Mojave 10.14.6
Illustrator 25.4.1When drawing with the pen tool, closing paths changes the initial path/handles drawn. This occurs every time the initial point plotted is a "click and drag."
I tried to upload a screen recording (.mov) but it won't let me.
1 vote
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