753 results found

1. Artboard list drops off when saving

   With multiple artboards setup. "Save a copy" to EPS and select "Use Artboards" Select "all".

   EPS's export fine, artboards still in there, but artboard listing drops all but top artboard. If you click around a bit, they re-appear.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Thanks for responding
   As this is fixed with latest version. I am marking this as done.

   Thanks & Regards
   Nitish Agarwal
   Illustrator Team

2. Artboards jumping across screen

   My operating system is Catalina. 10.15.7
   Illustrator CC 2021
   Apple Mac 2020 27". 40GB RAM

   I have an issue with the whole artboard juddering across the screen when I move an element in illustrator. The juddering can last 60 seconds or more.

   I am a packaging designer and use a WACOM. This only happens when the WACOM is in use, to the point I have to physically unplug it and use a mouse (not ideal) to stop it happeneing. I have spoken to WACOM who tell me they have contacted Adobe, but the issue still isn't fixed.

   Can you assist?

   Thanks

   Claire

   My operating system is Catalina. 10.15.7
   Illustrator CC 2021
   Apple Mac 2020 27". 40GB RAM

   I have an issue with the whole artboard juddering across the screen when I move an element in illustrator. The juddering can last 60 seconds or more.

   I am a packaging designer and use a WACOM. This only happens when the WACOM is in use, to the point I have to physically unplug it and use a mouse (not ideal) to stop it happeneing. I have spoken to WACOM who tell me they have contacted Adobe, but the issue still isn't fixed.

   Can you assist?

   … more

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3. toggle show / view all layers on all artboards not working ai 2020

   show all layers all artboards not working ai 2020
   have to click the eye to view each and every layer on each artboard/layer that is hidden.

   It will HIDE ALL layers using pull down menu or keyboard shortcuts -- but IF I have manually clicked a few layers to hide them, and then want to turn ALL back on at once -- it won't SHOW all layers either way of using pull down > show all layers menu or using opt shift click or Cmd shift click or CMD click or any kind of keyboard shutcut.

   The layers I have clicked manually all stay hidden until I manually click the eye back on. This is ridiculous.

   show all layers all artboards not working ai 2020
   have to click the eye to view each and every layer on each artboard/layer that is hidden.

   It will HIDE ALL layers using pull down menu or keyboard shortcuts -- but IF I have manually clicked a few layers to hide them, and then want to turn ALL back on at once -- it won't SHOW all layers either way of using pull down > show all layers menu or using opt shift click or Cmd shift click or CMD click or any kind of keyboard shutcut.

   The layers I have… more

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4. Artboard sequence

   Converting Objects to artboards does not match layers sequences.

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5. Bug when Setting Artboard Ruler Origins

   Ai v 22.0.0
   macOS 10.12.6

   After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

   I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

   I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at a time, but once I get more than one in the same area I am no longer able to change the origins.

   Ai v 22.0.0
   macOS 10.12.6

   After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

   I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

   I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at… more

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   Under Review  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Internal bug tracking ID : AI-4209945

6. Exporting multiple artboards in Illustrator CC does not accept layer masks

   I work for a big company where we create illustrator files with multiple artboards in them (kinda like a sequence) and then export them as PNG for our website.
   Its a type of a users manual. We have to crop our artwork with masks, so that one artwork doesnt overlap the other. To do this, we use clipping masks. While my coworkers make the mask over the artwork, which groups all the layers together, I greate a new layer, make it a clipping mask and then drag the artwork into that clipping layer, so I can keep my layers, since I like to name them all fancy. Now we have a big exporting issue... the clipping masks can be easily exported with "export for screens" and it exports all the artboards as individual png files in 2 different sizes.
   This doesnt work for the clipping layers I make. If I export my files with "export for screens", whatever was cropped by my layer mask on artwork A shows up on artwork B. I noticed that this only happens in png, jpg and pdf are fine.
   Does anybody have any idea how we could resolve this issue? Also, this has to be a bug, right?

   For a while, I was using a plug-in to export my artboards, but now we need a solution that works for "export for screens" only.
   Maybe there is a plug-in for "export for screens" to make it work? Or what kind of format would you recommend, if we cant make PNG work?

   I hope I explained it well enough, its really complicated. I am happy for any kind of input. Below you can see a faulty PNG. Its from a sequence about a surgical approach in the hip of the dog. In png, the *** from the dog in the image beforse shows up over the next image.

   I work for a big company where we create illustrator files with multiple artboards in them (kinda like a sequence) and then export them as PNG for our website.
   Its a type of a users manual. We have to crop our artwork with masks, so that one artwork doesnt overlap the other. To do this, we use clipping masks. While my coworkers make the mask over the artwork, which groups all the layers together, I greate a new layer, make it a clipping mask and then drag the artwork into that clipping layer, so I can keep my layers, since… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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7. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save the artboard as a separate file, but that is crazy as it comes with a ton of unnecessary code and when working with multiple artboards, this turns into caos.

   But when exporting as artoboard, the layer named (stroke) is ignored and not put into the final svg. The path id is preserved, but thats it.

   So, something is wrong with the ids and objects naming or maybe just the export tool. I dont know what or why its ignoring the layer id for some artwork and not all artwork.

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

8. Cmd-Shift-A selects all artboards

   Cmd-Shift-A usually deselects all. But while the Artboard tool is selected, the same shortcut selects all… the same as pressing Cmd-A.

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9. Exported files omit names of artboards

   When I selected the page range, the exporting file didn't have the artboard name. I am using the latest version on mac m1 max with the latest system. After reinstalling the older version, the problem has gone.

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10. Multiple Artboards X and Y axis not resetting

    This is a new issue: normally the X and Y axis reset when you click on an alternate artboard but recently, it's maintain the X and Y of the first artboard. My sample is a 4"x4", 4-artboard layout, and the shape is on artboard 2, horizontal to artboard 1.

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got solved by enabling artboard rulers instead of global ones via View > Rulers menu.

11. Multiple DXF conversions overwrite other artboards

    On my iMac with OSX Mojave.

    If I import 2 dxf files for conversion and leave their tabs available, the next to be imported overwrites the second tab placing the image on top of what is already there and then proceeds to open the 3rd tab with a blank Artboard.

    In the attached screenshot, the overplayed image is with red lines, the original image on that tab is in black lines

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12. Unable to retain the last active artboard on switching from another file

    This is related to this issue here, though I'm unable to vote or comment on it. So I'm reposting this issue, because it's still annoying.

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32101687-zoom-to-arbitrary-artboard-when-switching-between

    When I https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32101687-zoom-to-arbitrary-artboard-when-switching-between

    When I ⌘+Tilde (~), on certain documents (the setting seems to be saved to a document), it automatically Fits Artboard to Screen on the last artboard of the document. It is confusing, and annoying, and interrupts workflows where I need to move quickly between artboards. Please fix this.

    18 votes

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Artboard 2 unnecessary

    Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

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14. Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue

    Opened multiple-paged PDF file to show all pages as artboards
    Saved file as PDF after editing (another name)
    Opened said PDF file and all pages as artboards show up as default

    I'm not able to choose if I want to work with a single page on this PDF anymore?

    2 votes

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15. Export as PNG includes all hidden artboards into dimensions of image (V24.1)

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please fix this

    The latest release of Illustrator no longer exports just the active content of a file, but now also includes the dimensions of all the inactive (hidden) content in a file. PNG bug 2 shows the export of a single item in an artwork with many layers and items with just the visible item (in version 24.02), PNG bug shows the same export in the 24.1 version of Illustrator, which includes the outermost dimensions of all the hidden content. It is therefore no longer possible to export a single shape from a larger design with the dimensions of that shape.
    Please… more

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    Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is unable to reproduce the issue (neither with Export As nor with Save for Web) and needs a specific file and/or steps to get the same result. Please leave these in comments or send over sharewithai@adobe.com

16. artboards 1600% - 1700% zoom display error

    Dear Adobe, this an annoying feature or bug, which is always pursue me.

    When I select an artboard with double click, which contains an icon (64x64px), always give me a visual error.

    First time automatic switch to 1700% zoom, and mess up the pixels, looks like slips over the grid, arround 0.5 px.

    If I click on it one more, or zoom in and out, the pixels are jump to the right place.

    This is all time made me crazy because all of my icon need to be pixelperfect, always when I try to rename an icon, go to this zoom level and the pixels shown bad, and I need to check is.. .there thousands of icon in my work and, this erro stole my work time... If I say anything about this error to my boss, they will not pay the next year license for this program, is it interesting to you, or not?

    Should you fix this problem???
    I tried to communicate this problem more time, but no answer?

    Dear Adobe, this an annoying feature or bug, which is always pursue me.

    When I select an artboard with double click, which contains an icon (64x64px), always give me a visual error.

    First time automatic switch to 1700% zoom, and mess up the pixels, looks like slips over the grid, arround 0.5 px.

    If I click on it one more, or zoom in and out, the pixels are jump to the right place.

    This is all time made me crazy because all of my icon need to be pixelperfect, always when I try to rename an icon, go to this… more

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    1 vote

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17. Artboard selection bugs in Illustrator CC 2018

    There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:

    When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to it, and does not cause it to 'fit to screen'.

    Once you are in this situation, clicking within any artboard in the main work area does not cause that artboard to become selected, and does not move the highlight in the artboard list. Clicking the artboard navigation arrows on the lower left DOES cause the highlight to reappear and accurately show the selected artboard; however, having to click 'forward ' and then 'back' after each artboard drag and drop just to get artboard highlights in the list to work is ridiculous.

    I use Illustrator professionally for UX design. My workflow is most often to create a screen, and then copy it and modify the copy to show the next step in the user's workflow. The 2018 upgrade is pretty much unusable because of these bugs. I just reinstalled Illustrator CC 2017 so I can continue to work.

    There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:

    When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to… more

    18 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. Superscript number bug

    Whenever I start typing a number in a text box it ALWAYS automatically makes the number SUPERSCRIPT by default.

    1 vote

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19. Artboard name - Export for screens bug

    Latest version of CC.
    If you name an artboard with a "/" in the name - when you go to export for srceens and choose artboards - it'll report an error.

    For example an Artboard called Sign In / Registration will produce an error when trying to save the artboard using "Export for Screens".

    2 votes

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    Declined  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    This is working as designed.
    Windows has some limitation that is cannot have “/” and several other characters in the name of a file. So we restricted them from being added from Export for Screens dialog( for consistency purpose on both Windows and Macintosh ). Though we can have them from artboards panel but when you will export the artboard (through older route) those will be replaced by a “-”.

    Thanks & Regards
    Nitish Agarwal

20. Export for Screens not updating Artboard titles

    I've been copy/pasting my artboards and renaming them to save time.

    I've noticed though that Export for Screens doesn't always update the artboard name, despite the artboard name being changed.

    I've seen this bug a few times now.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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