155 results found

1. The bounding box for lines and narrow objects doesn’t have center handles

   Missing the center handles for all lines, unable to extend lines properly (without scaling them) unless I switch to direct selection tool, which is a pain.

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   89 votes

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   113 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   So it’s obviously not fixed, and we all know it.

   While the cursor gets changes into the horizontal/vertical two-headed arrow, the center handles for the bounding box indeed don’t appear, if the width/height of the art (here just an orthogonal line) is small enough.

   Please continue to share you thought, screenshots, GIFs. It’s time to re-review this again.

2. Illustrator not working after Oct 2018 update (version 23.0)

   Since the Oct 2018 update, I cannot open or use the program. I see this screen (see attached). Also, I'm not sure if this has anything to do with the issue, but since the update a folder has appeared on my desktop named 'GPUCache' with 5 files inside (photo attached)

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   4 votes

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   Under Review  ·  12 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Selection tool won't grab lines

   Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't occur yesterday in the older Illustrator. This is obviously having a big impact on productivity today!!

   Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't… more

   42 votes

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   46 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review. 

   Regards

   Ankit Goyal

4. Color palette overrides fill colors and color modes in Illustrator 2018

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB when opened after having been closed.

   Through testing this unusual pattern of error across all of their files, it appears that Adobe Illustrator will choose to show colors in the color palette that was last opened within the application, and if the palette isn't the same as the fill colors, it creates a color translation of what the color should be into what it want to show you. Stated another way, the students had trouble getting the color palette to hold the color information they entered (percentages/values of either CMYK or RGB, in particular). Regardless of what they had entered, a computer with one or the other of these color palettes open would override their settings. Unacceptable. In one case, I also witnessed a student manually enter RGB values, only to deselect the item, select the object again, and then find different RGB values in place than those I watched him enter. In 19 years of teaching, I've never seen this problem be so widespread across student files.

   For what it's worth, the Pantone palette behaved. The problem specifically is between RGB and CYMK colors/color palettes. PLEASE FIX THIS. This will cause major problems in real projects that rely upon color mode accuracy. Please contact me with information about the problem and/or solution. We would appreciate a follow-up.

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB… more

   24 votes

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   Under Review  ·  7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. Export for Screens: bad antialiasing and jagged edges on images within (especially rotated) when exported to JPG

   Images from artboards containing embedded raster files output using Export for Screens are of decidedly lower quality than those output from Save for Web. Please see the attached image for a side-by-side comparison. Save for Web is on the left, Export for Screens on the right. Top images are actual size, bottom enlarged for emphasis. Notice the jaggies in the raster images.

   Mac OS 10.13.5, Illustrator 22.1

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   84 votes

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   74 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   According to Abhishek Rao here, disabling 'Export in Background' in Preferences > File Handling helps to workaround the problem (until the actual fix). Make sure you enable 'Art Optimized (Supersampling)' as an anti-aliasing option in Export for Screens settings as well.

6. Performance issues in pixel preview on 5K retina screen

   When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

   24 votes

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   18 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi All,

   Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

   Thanks
   Anish Kumar
   Illustrator Team

7. Pantone Solid Spot colors added from InDesign to a CC Library become Magenta Process colors in Illustrator

   A Pantone Solid Spot color (or any Lab spot color) added to a CC library in InDesign will become 100% Magenta CMYK Process color in the Swatches panel when added from the CC library by double clicking in Illustrator.

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   33 votes

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   Under Review  ·  23 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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8. Placed .tiff file making vector image disappear

   In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.

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   2 votes

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   Under Review  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. Preferences reset to default... EVERY time I open Illustrator

   Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
   Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
   I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
   Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
   This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).

   Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
   Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
   I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
   Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched… more

   15 votes

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   25 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issues seems to happen again in 28.0 and 28.1

   The team is now aware of the bug.

   Still — please comment and upvote to help the team to get statistics on the magnitude of the problem.

10. Image Trace has a problem keeping the artwork in the same location from the original.

    Illustrator version 22.0.1

    Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

    As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific problem comes up we have to manually move the image traced result back over the top of the rasterized art to ensure that it is in the exact position or our CNC machines will be off and ruin dies by milling into image area.

    Illustrator version 22.0.1

    Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

    As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific… more

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    19 votes

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    Under Review  ·  9 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Pasted artwork does not remember sublayers

    When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.

    47 votes

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    30 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

12. Possible bug: Crash after script runs... runs OK in ESTK.

    I believe this might be a bug since it crashed Illustrator rather than the script crashing gracefuly.

    I have a script which, when completed, crashes Illustrator. The script runs fine when ran from within the ESTK but crashes when ran from the AI File->Scripts menu. Attached is the crash log. I cannot post the script itself here but am willing to send it to an Adobe employee privately if needed.

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    2 votes

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    3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Thanks for sharing the script, we are able to repro the issue at our side & have forwarded it to the engineering team for further isolation.

    With Best Regards,
    Raghuveer

13. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

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    7 votes

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi Valerii,

    Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

    Thanks
    Anish

14. Smart guides don't work properly

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed to?

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed… more

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    86 votes

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    45 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.

    Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.

15. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    5 votes

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is reproducible with a user-defined graphic style library, Illustrator team is reviewing this issue for the fix.

16. SVG Export Missing XML Encoding Tag

    The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

    It exports the svg without this tag at the beginning of the file.
    <?xml version="1.0" encoding="UTF-8" ?>

    14 votes

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    Under Review  ·  14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Menu Issues

    MacOS High Sierra 10.13.1
    Illustrator 22.0.1

    When the Application Frame is disabled, the menu items are displayed incorrectly. The "View" menu is attached.

    I have reset the preferences and the menus seemed to work fine, but when I disabled the application frame, they went crazy again.

    Also discussed on Twitter with Customer Care. https://twitter.com/scottzirkel/status/928392054660530176

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    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  Raghuveer responded

    Hi Scott,

    Thanks for reporting the issue. Illustrator team appreciates this.

    We are able to repro this issue at our end.

    With Best Regards,
    Raghuveer Singh

18. When group is selected the "Make pixel perfect" option is missing in the proportes panel

    The "Make pixel perfect" option for selected objects is missing when they are grouped, in the previous version it was easily accessible from the top right corner icons now have to dig in the Object menu.

    2 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  Nitish Agarwal responded

    Hi,

    Thanks for reporting this issue.
    We are moving this under review, meanwhile what you can do is use Right Click > Make Pixel Perfect or turn on control panel from Window > Control.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

19. Illustrator CC 2018 crash on swatch library import

    Hello,

    Every now and again when I import a swatch library from the presets folder via the Swatches import menu from "Other Library"; Ai would crash the first round. When I open the file again and repeat the import process, no crashes occur.

    This happened with previous versions as well.

    Thanks and cheers.

    1 vote

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    Under Review  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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20. Opt/Alt dragging a graphic from CC library does not remember layers in update 2018
    39 votes

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    Under Review  ·  28 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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