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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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753 results found

  1. Artboards with the same number / missing number

    In the artboards menu, two have the same number, and so one cannot access or export one of those two artboards (see the attached photo, with two artboards labeled "9")

    177 votes

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    151 comments  ·  Other...  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

  2. Deleting Successive Artboards

    If you have a list of artboards and try and delete several of them in a row, deleting one will deselect the list. This is not a major issue in most cases, but it is a nuisance when having to quickly delete 40 or more artboards; it doubles the number of commands that need to be inputted before reaching the same result.

    3 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Can't Delete Empty Artboards

    I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.

    5 votes

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    9 comments  ·  Documents and Artboards  ·  Admin →
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  4. Paste on All Artboards Not Working

    I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

    5 votes

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    5 comments  ·  Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is not clear to me if artboards are of same size or different sizes. When we paste an art we take into account artwork’s relative position from the artwork where it was coped from. I have attached a gif to demonstrate my point. if you look at the second circle it is placed outside of other artboards due to relative position in its original artboard.
    Please contact support if it is not the case – https://helpx.adobe.com/support.html

  5. Select all artboards

    With the Artboard tool selected, choosing Select > All selects not only the artboards, but all of the artwork—even artwork outside of the artboards.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  6. Can't delete artboards

    Can't delete artboards in latest beta with latest macOS beta when using the backspace key and the artboard selection tool.

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  7. Reordering artboards / double clicking an artboard zooms me into that artboard

    I experience the following disorienting app behaviour.

    How to reproduce:
    1. Zoom out with all the artboards in view.
    2. In the artboard list, find which artboard is highlighted.
    3. Click-and-drag that artboard. (Don't even really need to reorder it)

    Expected behavior:
    Nothing asides from reordering the artboards.

    Actual behavior:

    I am now zoomed into that artboard. I then have to zoom back out and continue reordering artboards at my desired birds-eye-view distance.

    9 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  8. ARTBOARDS

    Currently there are massive slowdowns when adding artboards. Once I get above twenty, even if there are only simple vector graphics are text it get extremely slow. Please fix, thanks.

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  9. cannot duplicate or move artboards

    Cannot duplicate or move artboards with artwork in Illustrator 2020. Artboard will merely move with the artwork contained when hitting opt+click. Can only duplicate artboards without artwork.

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  10. Artboards renamed when saving to CS4 or below

    When saving an Illustrator CC2020 file down to version CS4 (which we have to do for client reasons), when it's reopened it has renamed the Artboards. So, in my example, the file has two artboards called "Artboard 1" and "Artboard 2" (we need to keep them named that way too for html coding reasons). If the document is saved as CC2020 or down to CS5, the artboards retain those names and all is well. If, however, we save down to CS4 or lower, when the file is reopened (I'm using CC2020) the Artboards are called "Artboard 43" and "Artboard…

    10 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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    Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    The core issue is that CS4 file format does not have support to remember the artboard names, we introduced the artboard and naming functionality in CS5. So, nothing can be done to resolve this issue. 

  11. [ExtendScript] Document.artboards wrongly returns artboards of active document

    1. MacOS 14.2.1
    2. Adobe Illustrator 28.0
    3. To reproduce:

    (a) open two documents with differently named artboards

    (b) run this script

    for (var i = 0; i < app.documents.length; i++) {
    for (var j = 0; j < app.documents[i].artboards.length; j++) {
        $.write(app.documents[i].name + ' artboard ' + j + ': ');
        $.writeln(app.documents[i].artboards[j].name);
    }
}

    Expected result:

    demo1.ai artboard 0: ALPHA
    demo1.ai artboard 1: BRAVO
    demo2.ai artboard 0: CHARLIE
    demo2.ai artboard 1: DELTA

    Actual result:

    demo1.ai artboard 0: ALPHA
    demo1.ai artboard 1: BRAVO
    demo2.ai artboard 0: ALPHA
    demo2.ai artboard 1: BRAVO

    Note that Document "demo1.ai" is active. If I…

    10 votes

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    3 comments  ·  SDK and Scripting  ·  Admin →
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  12. Deselect Artboards command and hotkey problem

    When you pick the Artboard Tool, you enter a special 'artboard mode', and it modifies the behavior of standard 'object mode' commands.

    For example, pressing Cmd/Ctrl + A (Select All) will select all artboards instead of objects.

    But for some reason pressing Cmd/Ctrl + Shift + A (Deselect All) does not deselect all artboards, but selects them all instead.
    And if I try to call it from the menu, it will deselect objects instead of artboards (if I have any object selected) or just be inactive (if I have no object selected).

    This is hardly consistent and makes deselecting …

    9 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  13. When undoing in artboard naming random artboards rename.

    When undoing in artboard naming random artboards rename and cannot be redone.

    3 votes

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  14. Edit Artboards/Convert a box to artboards Illustrator 18

    Why cant Illustrator 18 snap to a box when converting to artboards? Also if you create a box copy it into your library.... then bring it back into illustrator and try to create artboards from it, you get a weird error stating its got a clipping mask or a rotation?

    1 vote

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  15. Mutiple profiles & Artboards

    Illustrator Version: CC 2019 (23.0.3)
    Mac: Mojave (10.14.2) 5k 27" 32gb Ram

    Firstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.

    No matter what general preset I use or artboard size preset I choose I get 2 artboards.

    1 artboard is the correct size and the other is basically the complete canvas area.

    I am constantly having to delete the 2nd artboard.

    Can I stop this from happening?

    Thanks in advance.

    4 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  16. Rearrange artboard does not work with large artboards...

    Having an issue with the Rearrange All Artboards feature when using very large art boards. See attached screenshot. Two artboards, one 6x16ft and one 3x9ft. Rearrange All Artboards using columns only seem to give an error of: "Rearrangement would take some artboards out of canvas bounds." even though the artboard could be arranged manually with the same settings.

    Unrelated: Can you PLEASE allow uploading of videos again (specifically webm). It really helps when trying to communicate bugs and feature requests).

    2 votes

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  17. Disappearing artboards in Illustrator 24.0.3

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public…

    3 votes

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  18. Freezing when selecting multiple artboards

    Windows 10 Ver.2004 (build 19041.421)
    Illustrator Ver 24.2.1

    1. Make multiple artboards
    2. Select two artboards

    This operation freezes the operation of Illustrator.

    This problem does not occur in Ver.23.1 and 22.1.

    1 vote

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  19. Artboards and arrowheads disappear

    Mac OSX 10.13.6 Illustrator 24.0 Creative Cloud
    Opened a file
    strokes with arrowheads to be strokes and artboards that were present when the file was closed to still be there.
    Strokes were dropped to shapes and grouped and the artboards were gone.

    I've seen this before and I can't figure out why it's happening. I have a file that I just worked in a few days ago and now when I open it, all the strokes I had with arrowheads are broken down into a shape for the line and a shape for each arrowhead and then the whole thing…

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  20. Rearrange All Artboards ignores locked layers

    When I use the command Rearrange All Artboards from the Artboards panel object on locked layers are not moved with the artboard.

    To test make a document with two artboards and two layers. Draw anything on Layer 1 for each artboard them copy it exactly to Layer 2, or just duplicate Layer 1. Hide or lock a layer then use Rearrange All Artboards to rearrange the dartboards. The objects on the locked or hidden layers do not move with the artboard.

    The two screenshots show before and after using Rearrange All Artboards with one layer locked.

    1 vote

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