84 results found

1. パッケージで拡張子が追加される Packaged PSD/TIFF links get their extensions doubled

   macOS12.6
   Illustrator2023（27.0）

   パッケージ...でコピーされた画像に拡張子が追加される。
   例えば○○.psd.psdのようになる。

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   25 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

2. Pasted/Embedded Images are disappearing

   1. 22.0.1 on MacOS 10.13.3
   2. Illustrator closes either through my action or an unexpected crash
   3. I expect all of the embedded files I've been working with to display on the canvas
   4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into the file.
   5. I've attached a pic of the empty frame along with the links panel

   1. 22.0.1 on MacOS 10.13.3
   2. Illustrator closes either through my action or an unexpected crash
   3. I expect all of the embedded files I've been working with to display on the canvas
   4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into… more

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   33 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Apologies for the inconvenience caused to you due to this issue.
   Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

   When this issue occur please share the AID file with us without closing illustrator.
   1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\

   Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

3. Image resolution wrong when rotated

   When you place an image into a document the resolution is shown correctly, but if you rotate it, Illustrator continue to consider original pixel width and height as if image was not rotated.
   Example:
   - Import new 800x400px @72dpi image.
   - Illustrator shows correctly 72ppi.
   - Rotate it 90°.
   - Illustrator now shows 144x36ppi, as if image size was 800w x 400h but it was stretched to 400w x 800h (so 800/400 = 2x -> 144 and 400/800 = 0.5x -> 36).

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   Added To Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Thank you for reporting the issue. We have added the issue to our backlog.

   With Best Regards,
   Raghuveer Singh

4. Image trace limited palette no longer works in AI 27.1

   Image trace does not use a limited palette when this option is specified in the tracing options.

   Steps:

   1. Place photographic or other image with many colours
   2. Choose any of the limited colour presets (16 in this example) and trace

   Expected result: Trace uses the specified number of colours
   Actual result: Trace acts as if 'Automatic' was selected (or otherwise disregards limited palette)

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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

   I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
   When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

   I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than put in a huge transparent photoshop image.

   It happens to all PNGs, even the ones I've made via exporting a vector image as a PNG.

   I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
   When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

   I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than… more

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   23 votes

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

6. The operation cannot complete because of an unknown error. CANT

   Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. PNG import broken

   Illustrator 25.4.8. (on macOS 10.14.6) can't import PNG files any more. For PNG files that have already been placed in previous versions, Illustrator reports a broken link and doesn't allow to relink. (PNG import worked fine in the previous version of Illustrator.)

   9 votes

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8. Embeded icon not showing in the links panel

   Illustrator 26.0.1/ macOS Big SUR 11.6.1
   The icon for embeded images (like in illustrator 2021) in the links panel it's not showing anything, it's blank.

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9. Images get randomly cropped from unwanted sides with Crop Image, or white lines get added

   Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

   When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

   This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

   Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically cropped the edge which is out of view. It is not uncommon to perform many other edits, before zooming out to realise half your image is missing and having to undo all the way back to the crop.

   The automatic crop has never cropped an image in a way that makes sense for me, and i dont understand why they’ve gone to the extra effort of incorporating an auto crop that wastes more time than it saves.

   Please fix this or enlighten me as to the value i am unable to see.

   Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

   When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

   This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

   Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically… more

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10. Wrong resolution calculation on pasting an image copied from Photoshop

    Windows only it seems like.
    1. Create a document in Photoshop, 100×100px, 72ppi
    2. Copy the contents
    3. Create a web/mobile-based document in Illustrator
    4. Paste the copied image

    Illustrator pastes 99.9875×99.9875px image.

    It turns out Photoshop uses pixels-per-meter (biXPelsPerMeter and biYPelsPerMeter) to define the reoslution.
    72ppi is exactly 2834.6472 pixels per meter.
    Unfortunately, the value must be an integer (thanks to BITMAPINFOHEADER), so the convention is to use 2835 (which is 0x0B13 in hexadecimal).

    But Illustrator is going by the letter of the law (not the spirit) and converting 2835 to 72.009 pixels per inch.

    2835 / 2834.6472 × 72 = 72.0089611152

    This is lame. If it sees incoming data spec'd as 2835 pixels/m, it should "know" that this is 72ppi.

    What integration and collaboration can we talk about, when two main graphic whales of Adobe can’t find a common language to exchange data? What a shame.

    Thanks to John Goodman for initiating this investigation and helping with it.

    This is very similar to the infamous 'extra-pixel bug', where Illustrator KNOWS the intended size users want to export, but IGNORES it, adding an extra pixel, randomly, because it nails the coordinates to its cursed internal grid — https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/37694659-extra-pixel-added-to-image-size-when-exported

    Windows only it seems like.
    1. Create a document in Photoshop, 100×100px, 72ppi
    2. Copy the contents
    3. Create a web/mobile-based document in Illustrator
    4. Paste the copied image

    Illustrator pastes 99.9875×99.9875px image.

    It turns out Photoshop uses pixels-per-meter (biXPelsPerMeter and biYPelsPerMeter) to define the reoslution.
    72ppi is exactly 2834.6472 pixels per meter.
    Unfortunately, the value must be an integer (thanks to BITMAPINFOHEADER), so the convention is to use 2835 (which is 0x0B13 in hexadecimal).

    But Illustrator is going by the letter of the law (not the spirit) and converting 2835 to 72.009 pixels per inch.

    2835 / 2834.6472 ×… more

    7 votes

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11. Illustrator links are broken upon document recovery

    After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

    Here's the bug:

    In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

    How to reproduce:

    Create an AI File

    Link a png from the 'Links' folder next to it

    Save it

    Make an edit and let it Auto Save

    Force Close AI

    Open the 'recovered' file when it asks me

    You are met with this:

    'Could not find a plug-in to read the linked file "Links". Choose Replace to select another file or ignore to leave the link unchanged.' (screenshot attached)

    The message repeats for however many links you had.

    If I ignore it, you're met with links that have no name, no format, and no location. The ONLY identifying information is the resolution.

    These tests were carried out on a Mac running 10.15.4.

    This is an egregious bug.

    The support agent I spoke to confirmed that this happened on Windows too, but proceeded to tell me that this was 'expected' behaviour, which is nonsense.

    After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

    Here's the bug:

    In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

    How to reproduce:

    Create an AI File

    Link a png from the 'Links' folder next to it

    Save it

    Make an edit and let it Auto Save

    Force Close AI

    Open the 'recovered' file when it asks me

    You are met with this:

    'Could not find a plug-in to read the linked… more

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12. .psd clipping path makes imported image scale incorrect

    Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

    It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

    Why a clipping path should do this to a file is very strange.

    7 votes

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13. place individual PSD layers into ILLUSTRATOR as LINKED files like Indesign

    Placing individual psd layers in Illustrator is a joke compared to Indesign.

    When trying to place a linked and layered psd file in Illustrator you get NO 'options' (even when 'options' is selected in the dialogue box when placing/importing.)

    You have to have 'link' turned off in the dialogue box in order to see the 'options' and even then the psd layers just come in as embedded shapes WHICH AREN'T linked but embedded instead. When you then unembed/link them, NEW .psd files are then created instead of linking back to the original .psd files.

    The Adobe online instructions mention that there are import options for 'Layer Comp', 'When Updating Link', 'Keep Layer Visibility Overrides', 'Use Photoshop’s Layer Visibility'when placing layerd psd files in Illustrator but these options are NOT. EVER displayed for linked files when importing into Illustrator and are always greyed-out on non-linked/embedded files when they do appear.

    The Indesign placing of Individual PSD layers has far more options and is less convoluted.....and the placing of smart, linked illustrator artboards in Photoshop is also much better (even if it would be better to have the option of placing individual Illlustrator layers as smart objects instead.... like AE easily manages to do.)

    It is a mess, all the Adobe software is from one company but yet all apps still have different ways (and options) to simply tranfer layers between each other.

    Placing individual psd layers in Illustrator is a joke compared to Indesign.

    When trying to place a linked and layered psd file in Illustrator you get NO 'options' (even when 'options' is selected in the dialogue box when placing/importing.)

    You have to have 'link' turned off in the dialogue box in order to see the 'options' and even then the psd layers just come in as embedded shapes WHICH AREN'T linked but embedded instead. When you then unembed/link them, NEW .psd files are then created instead of linking back to the original .psd files.

    The Adobe online instructions mention that… more

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14. Illustrator does not insert images from Telegram by drag&drop

    When I try to drag and drop an image from Telegram into Illustrator, it inserts the text of the temporary file path instead of the image.

    Note that drag&drop from Telegram to Photoshop works correctly. The same method can be used to drag and drop images to the desktop or other applications.

    Mac OS 12.6 (but I have tested it on Windows too)
    Illustrator 26.5 (but also tested with previous versions)

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15. Links panel showing wrong date created and date modified

    MacOS Monterey (12.4) on
    MacBook Pro with M1 Max Chip
    Illustrator 26.3.1
    All placed links show a creation and modified date of Feb 6, 2040. This is every file I open. It doesn't matter if the link is stored locally or on a server. The dates of the file stored in the folder are correct, but the info in the links panel shows the wrong dates. All previous versions of Illustrator show the correct date. This makes Illustrator 2022 unusable for me!

    5 votes

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16. Illustrator stopped reading certain .tif files after update to version 26.0.2

    My illustrator stopped reading certain .tif files immediately after update to version 26.0.2. I reverted back to 26.0.01 and everything works as usual. I uploaded an example .tif file I had an issue with.

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17. PARM error with embedded image

    iMac OS Catalina 10.15.7
    Adobe Illustrator 25.4.1

    I get an PARM error when selecting an embedded image and clicking the "Edición" menu (Edit in spanish).
    After clicking the OK button I can then access all the "Edit" menu options as usual.

    Please fix this annoying behaviour.

    Thanks,
    Guille

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18. Image automatically gets embedded when dragged into Illustrator

    This is screwing my work flow and happens out of nowhere

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Illustrator turning PNG images yellow/purple / inverted

    Running Illustrator 27.4.1 on Mac OS Ventura 13.2.1.

    Having this issue with clear PNGs on Illustrator. The PNGs look okay when placed on the file. Upon re-opening of the file, all of the clear PNGs have turned negative, having a purple filter/yellow background.

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    4 votes

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20. The operation cannot complete because of an unknown error [PARM]

    Illustrator 25.4.1
    macOS Big Sur 11.5.2

    • Launch Illustrator.
    • New Project.
    • Add shapes, or text.
    • Select all.
    • Rasterize.
    • Click Object to reach Trace.

    Tested on a New Admin User with the same result.
    NVRAM Reset
    Safe Mode
    Recovery Mode/Disk Utility/First Aid
    Tried with different project files and formats (.ai, .pdf) with the same problem.

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