347 results found

1. Saving a file should not highlight the extension

   When saving (copy, exporting, etc), the save box highlights the extension. This should not happen. Soon as you choose a different format, the extension is no longer highlighted (which is good and how it should be). The extension should not be highlighted. This Illustrator bug happened after the Mac Catalina update.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi ,
   Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
   Thanks & Regards,

   Ankit Goyal

   Illustrator team

2. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

   When Japanese TrueType font is used in a document and opened in different OS environment,
   Even though you have installed the same font, you will get a font warning when you open it.
   Screenshots are created on Windows and open on macOS. But the opposite is also true.

   1. Create a file in Windows environment and save it using related fonts
   2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
   3. Open Font Search after opening has not caused any problems

   There are three types of fonts used, but problems occur with Japanese fonts or with Japanese font creation tools.

   A. IPAmj Mincho (Open License font distributed by Japanese independent administrative agency)
   https://mojikiban.ipa.go.jp/1300.html
   B. TT-OSSSFONT.ttf created by TTEdit of Musashi System Co., Ltd.
   https://opentype.jp/ttedit.htm
   C. AAAOubunTest Regular.ttf created by FontLab's TypeTool 3 has no problem
   https://www.fontlab.com/font-editor/typetool/

   The test file (CC23TTFTestSavedWindows.ai) and related files are provided below.
   Although it is data of Ver.23, problems occur with Ver.19 and CS6.
   https://adobe.ly/2JEF7sa

   The original problem in the Japan Forum.
   https://forums.adobe.com/thread/2609677

   Origjinal (Japanese) :
   title : 日本語TrueTypeフォントを使った文書を、異なるOS環境で開くと、フォントの警告が出る

   日本語TrueTypeフォントを文書で利用し、異なるOS環境で開いた場合、
   同じフォントをインストールしているにもかかわらず、開いた時点でフォントの警告が表示されます。
   スクリーンショットとしては、Windowsで作成、macOSで開いたものです。しかし逆でも同様です。
   1. Windows環境でファイルを作成し、関連フォントを利用して保存する
   2. 1をmacOS環境で開くと、フォントの問題として該当フォントが警告表示される
   3. 開いた後にフォント検索を開いても問題は起きていない

   利用したフォントは3種類ですが、日本語フォント、または日本語フォント作成ツールで問題が起きます。
   A. IPAmj明朝 (日本の独立行政法人で配布されているオープンライセンスのフォント)
   https://mojikiban.ipa.go.jp/1300.html
   B. 武蔵システム社のTTEditで作成した TT-OSSSFONT.ttf
   https://opentype.jp/ttedit.htm
   C. FontLab社のTypeTool 3で作成した AAAOubunTest Regular.ttf では問題は起きない
   https://www.fontlab.com/font-editor/typetool/

   テストファイル(CC23TTFTestSavedWindows.ai)と関連ファイルは下記に用意しました。
   Ver.23のデータですが、Ver.19、CS6でも問題は起きます。
   https://adobe.ly/2JEF7sa

   元々の指摘はジャパンフォーラムの投稿です。
   https://forums.adobe.com/thread/2609677

   When Japanese TrueType font is used in a document and opened in different OS environment,
   Even though you have installed the same font, you will get a font warning when you open it.
   Screenshots are created on Windows and open on macOS. But the opposite is also true.

   1. Create a file in Windows environment and save it using related fonts
   2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
   3. Open Font Search after opening has not caused any problems

   There are three types of fonts used, but problems occur with Japanese fonts or… more

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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedback.

3. Illustrator 23.0.1 crashing almost immediately after launch

   I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

   I have tried looking for updates in the CC app, but it says that the programs are all up to date.

   I have tried uninstalling and re-installing the software, but the issue remains.

   I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case; I am running this version and the issue persists.

   I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

   I have tried looking for updates in the CC app, but it says that the programs are all up to date.

   I have tried uninstalling and re-installing the software, but the issue remains.

   I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;… more

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   17 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please try again, there was a server level issue that was leading to a crash on January 9th 2019

   NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

4. Color panel switches from secondary display to the primary display

   I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

   Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

   So here's the normal state:
   https://forums.adobe.com/thread/2549930

   See the Color panel at the bottom of the second-from-left column of panels on display B.

   In the screenshot the Fill proxy is active, but I want to affect Stroke, so I click the Stroke to make it active, and, as I mentioned, instantly, the Color panel (and the entire column of panels in which it's docked), teleports to display A:
   https://forums.adobe.com/thread/2549930

   This happens with the Color panel un-docked too, except then it makes the jump alone, from whatever screen coordinates it occupied on display B to the same relative coordinates on display A. And it bears mentioning again, clicking on either Fill/Stroke proxy (Color panel or Tools), produces this result . . . every time, now.

   I've tried everything I could think of to create a condition that changes the behavior (including clearing/replacing preferences and settings; all but re-install).

   Some findings:

   Jumps from B to A at least on the first instance, no matter how it got on B
       Even if it starts on A, and I drag it to B, it jumps to A as described above on the fist proxy click
       After that first instance, if I drag it back to B, the click the proxy again, it stays put on B
   Jumps from B to A every time when it's on B as part of a preset Workspace
       After the jump; Reset Workspace; jumps again
       Some inconsistent behavior if dragged back to B in this case; might jump in next proxy-click, might not
   

   I have a Window 10 machine too, but haven't tested.

   I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

   Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

   So here's the normal state:
   https://forums.adobe.com/thread/2549930

   See the Color panel at the bottom of the second-from-left column of panels on display… more

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   15 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

   Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.

   MacOS 10.12.6
   iMac Retina 5K 27in Late 2015
   4GHz Core i7
   32GB RAM

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   17 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

   Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

   Please do let us know if it is still reproducible at email id:
   sharewithaaiATTHERATEadobeDOTcom

   For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

   Thanks & Regards,
   Raghuveer Singh
   Illustrator Team

6. Artboard tooltip cannot be dismissed

   When I double click on an Artboard to open its properties, I receive a blue tooltip "Shift-click to select multiple artboards. Alternatively, Shift-drag to draw a marquee...". However, I am unable to dismiss this tooltip because the Artboard Options dialog is open, and that is at the highest z-index, and I cannot interact with any other interface unless I dismiss this dialog.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

7. Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog

   Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

   This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

   I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type Options then Illustrator changes the width to 13.888 inches. Then I have to manually correct the width of these area type boxes by dragging the bounding box handles. This often means making an extra object or guides set at the correct width to which I snap the area text.

   The 13.888 inch limit in Area Type Options should be removed!

   Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.

   This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.

   I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type… more

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. Illustrator CC 2018 - CEP 8 HTML Extension Resize Issue

   We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
   We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

   We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
   1. Open sample extension with debug mode enabled
   2. Resize window
   3. Change window location in console to any other page
   4. After navigation, extension window size will reset

   For now, the only working workaround we've got is to save window size and resize it after each request. However, this solution isn't very elegant as window still moves it's position to default one.

   We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
   We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

   We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
   1. Open sample extension with debug mode enabled
   2. Resize window
   3. Change window location in console to any other page
   4. After… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. PNG Not exported with Black Background

   Export Element > PNG > Background Color Black not working

   Illustrator Version: CC2018, 22.0.1 (64-bit)
   OS: Windows 10
   Language: German

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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. Transparency Abnormal with GPU

    This is mine, latest version 22.0.0 after clean install Windows 10 Pro. Everything seem fine... but After I change transparency normal to other blending mode it's Black

    AMD RX7 - 370 / 2GB
    and other in Capture VDO

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    11 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed by AMD with driver 17.2.1

11. Bugs in the Properties panel

    In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

    In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

12. Right click menu location bug. Win10 200% scaling.

    When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.

    https://youtu.be/WySXd6viYac

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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This issue has been fixed in the latest Illustrator version (23.0.3 on WIN & 23.0.4 on MAC).

    Please update AI & let us know if you are still facing the issue or not.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

13. SVG files scaling issue

    At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

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    17 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

15. SVG export for screens not working properly.

    Windows 11 22000.556 / Illustrator 26.1

    Hi there,

    The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

    I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

    Best,
    Alex

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team

16. Unwanted automatic grouping of compound paths with blob brush tool

    When I draw too close to an existing path/compound path with the blob brush, it automatically groups the two (SEPERATE!) path together.
    It is "solved" if I check "merge only with selection" but that is not a real fix.

    https://community.adobe.com/t5/illustrator/unwanted-grouping/m-p/12309007#M286929 see this thread for more on this issue.

    On MacBook Air M1, newest update, using wacom tablet. It did not ever happen before.

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Everyone,

    
    

    We have fixed this bug in release – v 26.0 which is available worldwide. Thanks for your patience on this.

    
    

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    
    

    Warm regards,

    Aishwarya 'G' Gadodia

    Illustrator Team

17. Drag to select Text in fields broken with update

    In the properties panel we are no longer able to drag to select the text in text fields. Very frustrating. This doesn't seem to be an issue in other text fields throughout the UI, mainly the properties panel.

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    8 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. Incorrect size for a group with an ellipse

    I have a number of 5mm ellipse selected - these should have a complete height of 65mm when selected. But illustrator has ignored the white space between, giving a height 10mm less than it should be!

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    6 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be fixed in the latest release. Please check if it is and comment back if it does not.

19. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

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    8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is resolved in Big Sur (macOS 11) public release

20. Bug: Shift + clicking anchor point with Delete Anchor Point tool doesn't retain curve shape

    24.1.1 on Windows 10 and Mac Mojave

    In CC 2020, Shift + clicking an anchor point with the Delete Anchor Point tool is supposed to work like the Simplify Path tool -- the shape of the curve shouldn't change. But even on a path with redundant anchors, this new shortcut doesn't work. The curve changes shape as in previous versions.

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    8 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It works fine in the latest versions.

    Please check if it does and comment back if it doesn’t.