Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected. OS X version 10.12.6; Illustrator version 22.0.0
Previous versions of Illustrator worked correctly.5 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
lines aren't smooth with pencil tool Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.
4 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Pathfinder Incorrect Work Hi!
I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
It worked fine in the previous version of Illustrator.4 votesHi Everyone,
We have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for the feedback.
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crash cc2020 24.0 when export rasterized file with spot colors Dear Sir. Madam,
when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
please contact me for further information
thank you
Best Regards4 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !
4 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in Illustrator 2020 (version 24.1 and above)
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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Export as SVG: linked image gets deleted Hi All,
I have an issue when exporting to SVG.
I created an AI file with a linked jpg image as a background, and some text on top.
When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try…4 votesCompleted (Comments Open) ·AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in Illustrator 23.0.2 update
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Text lost when updating text of old version Illustrator CC 2018.(No problem before 2017)
Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.・Prepare and open files of version 10 or lower
・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
・Save immediately
・Open the saved file
・Click on the legacy text part with the mouse
・On the warning screen, click [Update]
→ The text that should have been updated disappearsReported in the thread of Japan Forum.
https://forums.adobe.com/thread/24011114 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
CC 2018: Objects on top of textframes are no longer selectable I made a clear video to illustrate this (annoying) bug.
My colleague has not yet updated Illustrator and is using the latest 2017 version.
I have updated to 2018.https://www.youtube.com/watch?v=h1bUmXCcssg
In the video you see:
- On notebook 1: I created a textfield with rectangle on top. I can select the textframe and the rectangle on top easily. They are on the same layer.
- On notebook 2: I did the exact same, but it has become impossible to select the rectangle.I cannot imagine this is done on purpose.
I understand that I would not be able to select…4 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
scripts Missing from Action Panel on relaunch Illustrator CC 2017.1.0 (64bit) Windows
1) make a new action
2) Insert menu item > enter the name of a custom script
4) Check that the action successfully runs the script. It should work.
3) Save actions, save the file
4) Restart Illustrator.
5) Try to run the action again; fail. Note that it's now empty, with no link to the script.I've reproduced this bug on my colleague's computers too (we have the same scripts).
4 votesHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
2020ファイルフォーマット、後方互換性の破壊 iMac 27inch(2020/32GB/1TB/Corei5)
macOS10.15.7リンク配置したJPG画像に対してエフェクトをかけると以前のバージョンのイラストレータ（ver.24およびver.25）でPGF部分を正常に認識できずにPDF部分より復元しようとする。
再現手順
1. ver.26.0.1にて新規ドキュメントを作成し、JPG画像を配置する。JPG画像自体は埋め込まずリンク画像としてあつかう。
2. 配置画像に対して「効果→スタイライズ→ドロップシャドウ」のアピアランスを適用する。
3. 2020形式で当該ファイルを保存。
4. Illustrator2021にて当該ファイルを開くとネイティブ部分のデータを読み込めず、ダイアログが表示されPDF部分のデータよりリカバリを行おうとする。実際の結果
旧バージョンにてIllustratorファイルを正常に開くことが出来ない。期待される結果
2020形式で保存した場合、ver.24及び25にて従来のように正常にファイルを開くことができる。これはJPG画像をリンクとして配置したものにエフェクトを適用すると起こるようです。スタイライズのみならずトリムマークやPhotoshop効果等でも同様の症状が出ます。
しかしながら、すべてのJPGで再現するわけではありません。条件を特定しようとしたのですが特定に至っていません。
当該ファイルを添付いたしますので確認頂けると幸いです。3 votesこちらの問題が修正された Illustrator 2022（ver.26.0.2）が、製品リリースされました。 みなさん、ご協力ありがとうございました。 こちらのトピックは対応完了とさせていただきます。 コメントはオープンにしておきますので、何か問題がありましたらご報告ください。 よろしくお願いいたします。 Illustrator チーム -
dxfデータが開かない 25.3.1にアップデート後、今まで開くことが可能だったdxfデータが「ファイル形式が不明です」と表示され開くことができなくなりました。
ひとつ前に戻すと開くことが可能です。3 votes -
Type — Different Opacity Settings Not Displayed (GPU Preview) AI Version: 25.2
OS: MacOS 11.2.1
Using GPU PreviewProblem:
- With some type selected, edit the text and change the Opacity of only some letters.
- Note that those characters do not look changes.
- Switch to CPU Preview and note that the Opacity of those letters now display as expected.
3 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Blending paths with Width profiles works wrong Create two lines.
Apply width profiles to both of them.
Blend them.
Ai will generate step that have uniform profiles instead of intermediate.3 votes -
Text height is wrong When you select a specific text height, it is not correct. Say for instance you select 1 inch for text height but in reality the cap height is .68 inches. We work at a sign shop and a lot of jobs require a specific text height. This is misleading when I pick 1 inch for text height and it is no where near 1 inch in height. Can you please make it where the text height corelates to the actual cap height of the text, otherwise this feature is useless.
3 votesLatest Illustrator releases have Font Height Options you can access form Character panel’s menu — they allow you to set font height as a capital / x-height specifically.
The functionality has some minor issues (regarding rounded stems for some fonts, keeping the chosen option between launches), but otherwise it is very good. Please try it!
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Align Text box with Object Using Windows 7 or High Sierra and Illustrator 24.2
Align text with any object is not aligned properly. Presently it takes text box and actual height/width of text and aligns object width/height.
I understand this is way Illustrator text work, but can changed/update so can properly aligns. Hoping to get it resolved in near coming versions.
The alignment should work like Indesign or any vector program. Check attachment.
3 votesYou can now choose to align to preview bound of a type object, using Align to Glyph Bounds option in Align panel’s menu.
Please comment back if you have any problems with that.
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Applying Crop Filter causes illustrator to crash Hi, I've been trying to use the crop tool from Pathfinder today and every time it's very slow, then freezes, then crashes.. I've got the latest update.. What can be the reason?
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
SVG Export AI 22.1. 64-bit Windows 10
The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.…3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator CC 2018 (Mac) error message after quitting program Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.
3 votes -
Deleting Successive Artboards If you have a list of artboards and try and delete several of them in a row, deleting one will deselect the list. This is not a major issue in most cases, but it is a nuisance when having to quickly delete 40 or more artboards; it doubles the number of commands that need to be inputted before reaching the same result.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Better Customer Service & Chat Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels. Meanwhile, we will work all in our capacity to make a better support experience for you.
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