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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Imac 10.12.6 Ilustrator CC

    All of the sudden I am unable to export any of my work. Am I doing something wrong? vThe message say " Can t save this file. You do not have access priveleges Id -5000

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    this message seems to be coming from the operating system. You can try creating a new user account and see if the problem goes away.
    Our support engineers will be happy yo help you if you need support
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  2. Misleading Backup

    I just lost an hour's work due to a power failure. I usually save more often, but didn't today. When the power came back and Illustrator launched, I was not prompted to recover a file. I checked the preferences and it said it was saving recovery data every two minutes.

    The recovery location was empty.

    I went on chat with support and they said, "Illustrator will, on very rare occasions, recover a file after a crash. it's exceptionally rare though. It has something to do with how and why the crash occured and only in special instances is recover possible.…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Can you please share the case id so that I can understand the conversation you had with the support staff.
    We do turn off data recovery for complex documents as it affects performance. However there is a way to turn that optimisation off in preference File handling and Clipboard > Turn off Data Recovery for complex documents

  3. File's list Symbols not automatically updated in panel when pasting symbols from another file.

    Illustrator CC 2018 (22.1) on Mac High Sierra 10.13.3

    I have a file that already has symbols in it. When I paste more symbols from another file, the symbols recently pasted do not appear in the Symbols panel (eg if I want to select one of them and use the panel's menu to select all instances).

    The first file below shows the Symbol panel with the new symbols missing.
    The second shows the Replace dropdown menu, where the new symbols are shown (colour circles).

    I only managed to make the new symbols appear by creating a random new one (it…

    1 vote

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    Cannot Reproduce  ·  2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Illustrator crashes when opening this svg

    This svg crashes Illustrator when opened.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  5. App viewing window not appearing, Latest Windows Update

    I just updated as windows prompted last night to Windows 10 Home; Version 1709; OS Build 16299.98, and Illustrator, photoshop, and presumably all adobe programs now has only the top bar for close, maximize/minimize- The workspace and any windows opened (ie file new) are just the background gray fill or black. The mouse seems to react between pointing and selecting and possibly the program is working underneath, but I can't see it. I've quit and restarted computer multiple times. Considering it was fine before, it's most likely tied to this latest release.

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

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    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Why can I not use control in the new illustrator 2018

    I cannot use control for some reason in illustrator 2018

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Cannot Reproduce  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  7. Typeface search box in Character panel still does not work

    In the Character panel, when typing the name of a font, Illustrator allows two letter to be typed in and then jumbles the letters as one types them in, resulting in a frustrating and useless search.

    In the attached screen shot, I was attempting to type in "Avant Garde" ... instead this is what happens. Every time. With any text entry. It was the same in the previous version of CC as well (only in Illustrator).

    1 vote

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    Cannot Reproduce  ·  0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Text panel not working!!! Suddenly I cannot change font, font size, leading, etc.

    Suddenly I cannot change font, font size, leading, etc.

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    5 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    Cannot Reproduce  ·  Anish Kumar responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  9. Zoom in/out Quick Key stopped working

    Since updating to CC 2018 the zoom in/out quick key has stopped working.

    1 vote

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    Cannot Reproduce  ·  2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Saving PDF

    Hi there! So, after the last update (Ai 2018) when I save ".ai" to ".PDF" or ".EPS", the software doesn't saving. The "Save Adobe PDF" window doesn't open. Anyone with the same problem?

    Thanks!

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    Cannot Reproduce  ·  2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  11. PDF save

    in Ai CC 2017 and earlier i could save a file to "press quality" and uncheck the "preserve illustrator editing capabilities" to make a smaller PDF... a 70 MB Ai file could be saved to a "press quality" file at about 16 MB. now when i uncheck said box the PDF is 700KB and doesn't open as a PDF but has this text: "This is an Adobe® Illustrator® File that was saved without PDF Content". and if i leave it checked the resulting PDF is the same size as the Ai file. What happened?

    1 vote

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    Cannot Reproduce  ·  3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Pop up descriptions missing

    The pop up descriptions for the various buttons on the toolbars are very inconsistent; sometimes they appear and sometimes they don't. Sometimes they take a long time to appear and sometimes they're fairly quick. Please fix this, as it is impossible to figure out what a tool does from an image, text is required.

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Can you please share the version of Illustrator you are using and the operating system in use. We cannot recreate the issue at our end.

  13. spellcheck is in german?

    My "Idea" would to NOT have spellcheck stuck in German for a US English user.

    1 vote

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    Cannot Reproduce  ·  0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Aesthetic Defect on illustrator Dock Icon once opened.

    When opening Adobe Illustrator, its been noticed that every time when in MacOS High Sierra, the app icon now has a little graphic defect at the bottom.

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    This may have been an issue on one of the earlier 10.13 beta seeds. We cannot reproduce the issue on the released version of High Siera

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