Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
53 results found
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Selection Tools Not Identifying Color Swatches
Mac OS Mojave 10.14.6
Adobe Illustrator 2020With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.
Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.
• Select Open Arrow Tool
• Click and drag to select artExpected Result: Color swatch that is applied to the art will be selected in the swatch panel
Actual result: Question mark appears in the swatch panel
• On the same art using Open…2 votesThe attached file opens just fine at several setups, with no problem described, sadly.
If you still a problem like this, please comment back and attach files that behave like this.
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Parts of image becomes invisible in preview mode
Every now and then when I rotate, move or resize objects, parts of my image become invisible, like there were rectangular shaped holes cut through it. I have to go to "Outline" and back to "Preview" to make it look normal again.
I use 23.0.3, latest Windows 10, Nvidia GTX460.
2 votesThe issue no longer happens for the user.
If something similar happens to you — please comment inside.
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Text panel not working!!! Suddenly I cannot change font, font size, leading, etc.
Suddenly I cannot change font, font size, leading, etc.
2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
curser error
while i am writing the name of a font I want to use the curser go to previews letter and stack on it, with the new letters written next to it.
Please se the video below.
2 votes -
2 votes
It will take some time for font to be available inside Illustrator. Best way to check in the font has synced it to to Adobe creative cloud application and review the activity stream in Home tab.
If it does not work even after the activity tab shows that the font was synced then either restart the Illustrator or wait for some time. -
Bug report: Option + dragging from CC Libraries not showing Trademark Symbol correctly
Mac OS 15.0—Sequoia
Illustrator 29.0.0 DesktopWhen option+dragging a logo file from Creative cloud libraries to embed into a working file, the trademark symbol/text does not outline or appear correctly (See attached image on left side). Dragging a logo into a document without modifier keys does work properly however (with using the embed function after it is placed).
I will submit a screen recording of the issue as well. In the recording, the first method I show is option+drag (bugged), the second method I am doing is simply dragging from CC Libraries and embedding after (workaround).
(Text is properly outlined…
1 voteThe problem stopped happening after tweaking some unstated preferences.
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Random swatch in files
Random swatches keep appearing in new and existing files. When I delete them, they immediately reappear.
1 voteThe problem no longer happens within the original file. If this happens again — please report and provide a test file.
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ズームツールが切り替わらない
ズームツールを選択しても（ショートカット含む）、マウスポインタの表示が選択ツール（またはダイレクト選択ツール）のままで、虫眼鏡にならない。
ただ、機能としてはズームツールになっており使用は出来る。
ズームアウトにするとマイナス虫眼鏡になるが、ズームインにするとやはり切り替わらない。1 vote落とし物（歯車に似ている）さま
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました、ズームツールの挙動につきまして、再現ができませんでした。
アプリやマシンの再起動、他のアプリを終了してIllustratorを再度立ち上げても同じような挙動が起こりましたら、再度こちらへコメントを頂けますと幸いです。
今後ともどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
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【Illustrator 2022】ガイドに関してのバグ?の報告
PC: Mac Book Pro (16-inch, 2019)
OS: Monterey 12.6
Illustrator: v26.5(2022)作業中、ガイドのコピーアンドペーストを行うと、確実にアプリケーションが落ちます。
そもそも、アプリのバグなのか、私のみに発生しているのかが定かでは無いので、なんとも言えませんが、原因が知りたいです。
よろしくお願いいたします。
1 voteTakahiro S 様
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました「ガイドをコピー＆ペーストでクラッシュが起こる」現象を、同じく
OS: Monterey 12.6 / Illustrator: v26.5(2022) / Macbook Pro 13inch 環境で検証しましたが、クラッシュは起こらず、再現ができませんでした。
その後、まだ同じような現象が続いておりますでしょうか？
また何かございましたら、コメントをお寄せくださいませ。
今後ともどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
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禁止処理および文字組みが表示されなくなる
ver.26.5にアップデートすると、「禁止処理」および「文字組み」が表示されなくなる。文字組み「行末約物半角」を「なし」にしないと結構仕事に支障が来ることも多く、ver.26.4.1には「禁止処理」および「文字組み」が存在したので、現在ダウングレードをして使用中。
1 vote -
ccライブラリ 編集が保存されても反映されない
CCライブラリのグラフィックデータを編集中にPCをスリープさせ、
スリープから復帰した後に作業を再開すると、データを保存しても編集内容が反映されない。
データを閉じて再度開いてもスリープ前に最後に保存した状態で開れる。
ライブラリのデータはバックアップが取れないので編集した部分がデータ丸ごとなくなります。環境 M1 macbookpro 14inch 2021
1 vote -
Font Size reduces by 0.003 pt (bug ?)
Adobe Illustrator CC 2020 (24.3, Mac), required for client delivery requirements.
We have very strict font specifications. In many EPS files, the font sizes appear to reduce by .003 pt no matter which way I select and change the font size: select the element [either with a selection tool or the Text tool], change to 12 pt, deleselct, select the font element again and it's back to 11.997 pt. (see text issue mp4 attached, raw data of EPS included as well). New/recreated text elements begin behaving this way as well. This happens in specific EPS files, and to multiple users.
…
1 voteIf you happen to have a similar problem, please report a new bug and elaborate on details.
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Drag copying an artboard causes hidden items to reappear
Whenever I drag an artboard to copy it, anything hidden on the original artboard is now visible. Very annoying.
1 voteSeems to be working fine with the latest versions of Illustrator. If something similar happens again, please comment or make a new bug report.
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Files look the same
After I've had open a few files when I tap on a different file to make changes all the files I tap on in Illustrator look the same?
1 voteCan’t be reproduced on both ends.
If anything similar happens to you — please comment and provide a screenshot or a video.
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Illustrator continually uploading to somewhere?
Illustrator continually uploading to somewhere?
Windows 7 and Windows 10.
Latest update to Illustrator as of 2019-08-06It will not stop until I end it in task manager on Windows.
This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595
1 votecc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html
There can be a lot of reason for the uploads e.g.
1. You area saving files to Creative cloud files
2. Or uploading heavy files to Creative Cloud library
3. Or some third party extensions making these calls.Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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All pdf files in finder suddenly are called Illustrator files
All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.
1 voteWe have not made any deliberate change to affect the change you mentioned.
Please use the macOS feature to change the default application to open preview file. -
Guides not snappable when locked or on a locked layer
For some reason, after updating to CC 2019 from CC 2018 today, I noticed that the smart guides won't snap to guides when you hover over them (i.e. with the pen tool) if guides are locked (which is usually the case for me since it's annoying having them unlocked and accidentally selecting them all the time) or on a locked layer. They were always recognized by the smart guides regardless of being locked or not as far as I remember in every past version of Ai. Any way to fix this back to how it was? It's super annoying to…
1 vote -
Problem with graphic driver or screen
Hi! I have the next problem on my MacBook Pro (15-inch, 2017), macOS Mojave (10.14)
Int GPU Intel HD Graphics 630 1536 MB
Ext GPU AMD Radeon 5551 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
(MojaveOS) Quit Unrelated Program, Minimized Illustrator Pops Out
When I have illustrator minified and quit out of another program, such as terminal, illustrator pops out onto the desktop instead of staying minified.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Imac 10.12.6 Ilustrator CC
All of the sudden I am unable to export any of my work. Am I doing something wrong? vThe message say " Can t save this file. You do not have access priveleges Id -5000
1 votethis message seems to be coming from the operating system. You can try creating a new user account and see if the problem goes away.
Our support engineers will be happy yo help you if you need support
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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