Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
45 results found
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Random swatch in files
Random swatches keep appearing in new and existing files. When I delete them, they immediately reappear.
1 voteThe problem no longer happens within the original file. If this happens again — please report and provide a test file.
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ズームツールが切り替わらない
ズームツールを選択しても（ショートカット含む）、マウスポインタの表示が選択ツール（またはダイレクト選択ツール）のままで、虫眼鏡にならない。
ただ、機能としてはズームツールになっており使用は出来る。
ズームアウトにするとマイナス虫眼鏡になるが、ズームインにするとやはり切り替わらない。1 vote落とし物（歯車に似ている）さま
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました、ズームツールの挙動につきまして、再現ができませんでした。
アプリやマシンの再起動、他のアプリを終了してIllustratorを再度立ち上げても同じような挙動が起こりましたら、再度こちらへコメントを頂けますと幸いです。
今後ともどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
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【Illustrator 2022】ガイドに関してのバグ?の報告
PC: Mac Book Pro (16-inch, 2019)
OS: Monterey 12.6
Illustrator: v26.5(2022)作業中、ガイドのコピーアンドペーストを行うと、確実にアプリケーションが落ちます。
そもそも、アプリのバグなのか、私のみに発生しているのかが定かでは無いので、なんとも言えませんが、原因が知りたいです。
よろしくお願いいたします。
1 voteTakahiro S 様
Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。
いただきました「ガイドをコピー＆ペーストでクラッシュが起こる」現象を、同じく
OS: Monterey 12.6 / Illustrator: v26.5(2022) / Macbook Pro 13inch 環境で検証しましたが、クラッシュは起こらず、再現ができませんでした。
その後、まだ同じような現象が続いておりますでしょうか？
また何かございましたら、コメントをお寄せくださいませ。
今後ともどうぞよろしくお願いいたします。
Illustratorデスクトップ版チーム
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禁止処理および文字組みが表示されなくなる
ver.26.5にアップデートすると、「禁止処理」および「文字組み」が表示されなくなる。文字組み「行末約物半角」を「なし」にしないと結構仕事に支障が来ることも多く、ver.26.4.1には「禁止処理」および「文字組み」が存在したので、現在ダウングレードをして使用中。
1 vote -
ccライブラリ 編集が保存されても反映されない
CCライブラリのグラフィックデータを編集中にPCをスリープさせ、
スリープから復帰した後に作業を再開すると、データを保存しても編集内容が反映されない。
データを閉じて再度開いてもスリープ前に最後に保存した状態で開れる。
ライブラリのデータはバックアップが取れないので編集した部分がデータ丸ごとなくなります。環境 M1 macbookpro 14inch 2021
1 vote -
Files look the same
After I've had open a few files when I tap on a different file to make changes all the files I tap on in Illustrator look the same?
1 voteCan’t be reproduced on both ends.
If anything similar happens to you — please comment and provide a screenshot or a video.
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Illustrator continually uploading to somewhere?
Illustrator continually uploading to somewhere?
Windows 7 and Windows 10.
Latest update to Illustrator as of 2019-08-06It will not stop until I end it in task manager on Windows.
This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595
1 votecc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html
There can be a lot of reason for the uploads e.g.
1. You area saving files to Creative cloud files
2. Or uploading heavy files to Creative Cloud library
3. Or some third party extensions making these calls.Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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All pdf files in finder suddenly are called Illustrator files
All the pdf files on my Macbook (macOS Mojave 10.14.2) are suddenly called "illustrator files" in my finder and when double clicking on them, they are opened by Illustrator (CC 2019, updated 12.12.2019). Before they have been simple pdf files which I created by Microsoft Word and which always were called "pdf file" in finder.
1 voteWe have not made any deliberate change to affect the change you mentioned.
Please use the macOS feature to change the default application to open preview file. -
Guides not snappable when locked or on a locked layer
For some reason, after updating to CC 2019 from CC 2018 today, I noticed that the smart guides won't snap to guides when you hover over them (i.e. with the pen tool) if guides are locked (which is usually the case for me since it's annoying having them unlocked and accidentally selecting them all the time) or on a locked layer. They were always recognized by the smart guides regardless of being locked or not as far as I remember in every past version of Ai. Any way to fix this back to how it was? It's super annoying to…
1 vote -
Problem with graphic driver or screen
Hi! I have the next problem on my MacBook Pro (15-inch, 2017), macOS Mojave (10.14)
Int GPU Intel HD Graphics 630 1536 MB
Ext GPU AMD Radeon 5551 voteIllustrator version 22 is not supported on macOS 10.14 (Mojave).
Please upgrade to version 23 to resolve the issue. -
(MojaveOS) Quit Unrelated Program, Minimized Illustrator Pops Out
When I have illustrator minified and quit out of another program, such as terminal, illustrator pops out onto the desktop instead of staying minified.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Imac 10.12.6 Ilustrator CC
All of the sudden I am unable to export any of my work. Am I doing something wrong? vThe message say " Can t save this file. You do not have access priveleges Id -5000
1 votethis message seems to be coming from the operating system. You can try creating a new user account and see if the problem goes away.
Our support engineers will be happy yo help you if you need support
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Misleading Backup
I just lost an hour's work due to a power failure. I usually save more often, but didn't today. When the power came back and Illustrator launched, I was not prompted to recover a file. I checked the preferences and it said it was saving recovery data every two minutes.
The recovery location was empty.
I went on chat with support and they said, "Illustrator will, on very rare occasions, recover a file after a crash. it's exceptionally rare though. It has something to do with how and why the crash occured and only in special instances is recover possible.…
1 voteCan you please share the case id so that I can understand the conversation you had with the support staff.
We do turn off data recovery for complex documents as it affects performance. However there is a way to turn that optimisation off in preference File handling and Clipboard > Turn off Data Recovery for complex documents -
File's list Symbols not automatically updated in panel when pasting symbols from another file.
Illustrator CC 2018 (22.1) on Mac High Sierra 10.13.3
I have a file that already has symbols in it. When I paste more symbols from another file, the symbols recently pasted do not appear in the Symbols panel (eg if I want to select one of them and use the panel's menu to select all instances).
The first file below shows the Symbol panel with the new symbols missing.
The second shows the Replace dropdown menu, where the new symbols are shown (colour circles).I only managed to make the new symbols appear by creating a random new one (it…
1 vote -
1 vote
We are closing the ticket as we are not able to reproduce this on AI version 22.1 (verified with 10.13.6).
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
App viewing window not appearing, Latest Windows Update
I just updated as windows prompted last night to Windows 10 Home; Version 1709; OS Build 16299.98, and Illustrator, photoshop, and presumably all adobe programs now has only the top bar for close, maximize/minimize- The workspace and any windows opened (ie file new) are just the background gray fill or black. The mouse seems to react between pointing and selecting and possibly the program is working underneath, but I can't see it. I've quit and restarted computer multiple times. Considering it was fine before, it's most likely tied to this latest release.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Why can I not use control in the new illustrator 2018
I cannot use control for some reason in illustrator 2018
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Typeface search box in Character panel still does not work
In the Character panel, when typing the name of a font, Illustrator allows two letter to be typed in and then jumbles the letters as one types them in, resulting in a frustrating and useless search.
In the attached screen shot, I was attempting to type in "Avant Garde" ... instead this is what happens. Every time. With any text entry. It was the same in the previous version of CC as well (only in Illustrator).
1 vote -
Text panel not working!!! Suddenly I cannot change font, font size, leading, etc.
Suddenly I cannot change font, font size, leading, etc.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Zoom in/out Quick Key stopped working
Since updating to CC 2018 the zoom in/out quick key has stopped working.
1 vote
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