58 results found

1. Illustrator exporting to PDF - PDF misaligned (slightly rotated)

   .AI file is aligned but when exported to Acrobat PDF, the file is misaligned (slightly rotated). Illustrator .AI file and exported PDF (illustrator default( attached.

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   Cannot Reproduce  ·  8 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →

2. Cursor in palettes doesn't highlight the content

   OS X 10.15.6, Illustrator 24.2.3

   • If you are in a field in the transform palette (e.g. the x-field where you can define the x-position of an object) and then use the tab key to hop to the next field [y-value] then usually the content of that field is highlighted so that you can simply override the existing value. Now the cursor jumps to the end of the field value and instead of overriting it adds the new value that you type. Very annoying as every other field is not doing that.

   OS X 10.15.6, Illustrator 24.2.3

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
   Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Does not longer happen for the user. If anything like this for you, please add a comment or file a new report

3. Selection Tools Not Identifying Color Swatches

   Mac OS Mojave 10.14.6
   Adobe Illustrator 2020

   With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.

   Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.

   • Select Open Arrow Tool
   • Click and drag to select art

   Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
   Actual result: Question mark appears in the swatch panel
   • On the same art using Open Arrow Tool click (not click and drag) to select piece of art.
   Expected and actual result: Color swatch that is applied to the art will be selected in the swatch panel

   • Select Closed Arrow Tool
   • Click and drag to select art

   Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
   Actual result: Question mark appears in the swatch panel
   • On the same art using Closed Arrow Tool click (not click and drag) to select piece of art.
   Expected and actual result: Color swatch that is applied to the art will be selected in the swatch panel

   Mac OS Mojave 10.14.6
   Adobe Illustrator 2020

   With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.

   Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.

   • Select Open Arrow Tool
   • Click and drag to select art

   Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
   Actual result: Question mark appears in the swatch panel
   • On the same art using Open… more

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
   Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The attached file opens just fine at several setups, with no problem described, sadly.

   If you still a problem like this, please comment back and attach files that behave like this.

4. Parts of image becomes invisible in preview mode

   Every now and then when I rotate, move or resize objects, parts of my image become invisible, like there were rectangular shaped holes cut through it. I have to go to "Outline" and back to "Preview" to make it look normal again.

   I use 23.0.3, latest Windows 10, Nvidia GTX460.

   2 votes

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
   Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue no longer happens for the user.

   If something similar happens to you — please comment inside.

5. Text panel not working!!! Suddenly I cannot change font, font size, leading, etc.

   Suddenly I cannot change font, font size, leading, etc.

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   6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
   Cannot Reproduce  ·  Anish Kumar responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. curser error

   while i am writing the name of a font I want to use the curser go to previews letter and stack on it, with the new letters written next to it.

   Please se the video below.

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   Cannot Reproduce  ·  0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →

7. My synced fonts from Typekit don't show in the fonts list in AI CC 2017.
   2 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
   Cannot Reproduce  ·  Ashutosh Chaturvedi responded

   It will take some time for font to be available inside Illustrator. Best way to check in the font has synced it to to Adobe creative cloud application and review the activity stream in Home tab.
   If it does not work even after the activity tab shows that the font was synced then either restart the Illustrator or wait for some time.

8. Cursor no longer shows/flashes in Save As: field when Saving As or Saving a Copy

   Illustrator 29.4 Mac OS 15.4 (Sequoia)

   After updating Illustrator to 29.4 I noticed that when I am doing a Save As or a Save a Copy, the current file name is highlighted in color in the dialog (which is per usual) but immediately the color of the highlight becomes gray; when I use the arrow key to move the cursor within the Save As: field (to change or delete part of the current file name), the cursor vanishes and I no longer can see which characters it is between. I can choose to engage the Shift key in order to bring the highlight back, but I am stabbing in the dark since the cursor is no longer flashing and I am not sure where I am starting from. Please fix!!!

   Illustrator 29.4 Mac OS 15.4 (Sequoia)

   After updating Illustrator to 29.4 I noticed that when I am doing a Save As or a Save a Copy, the current file name is highlighted in color in the dialog (which is per usual) but immediately the color of the highlight becomes gray; when I use the arrow key to move the cursor within the Save As: field (to change or delete part of the current file name), the cursor vanishes and I no longer can see which characters it is between. I can choose to engage the Shift key in order to… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
   Cannot Reproduce  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   Hi,

   
   

   We are not able to see this issue at our end. Are you running into this issue only for Save dialogs? Are there any other dialogs or panels in Illustrator which have the same issue at your end. Thanks.

9. Impossible de créer un nouveau document ni d'enregistrer sous ni d'exporter

   Les fonctions Enregistrer sous, Exporter et Nouveau document sont inactives.

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Doesn’t happen anymore for the user (there were some connection problems, now fixed). If the same thing happens again for you — please drop a comment with the details of the behavior.

10. GPUプレビューで全オブジェクトに白い背景がつくバグ

    【症状】
    突然、Illustratorの全オブジェクトに白い背景がつくという現象が起きています。
    どの図形を作ってもバウンディングボックス内が白く染まり、後ろのオブジェクトが隠れてしまうことがあります。
    マスクや透明の設定は何もしていません。

    ・テキストにも白い背景がつきます。
    ・透過PNGも透明部分に白が表示されます
    （埋め込み済み・未埋め込みどちらも同様）
    ・書き出したJPEGにはこの白い背景は写っていません。

    つい最近のv29.2.1あたりから起き始めたのでアップデートが関係しているかもしれませんが、以前のバージョンに戻しても症状は変わりませんでした。

    【使用環境】
    ・OS：Windows
    ・GPUドライバーは最新
    ・通常はGPUプレビューで作業していました。
    CPUプレビューに切り替えると白い背景は消えますが、アニメーションズームやリアルタイム描画が使えなくなるのでできればGPUのままで解決したいです

    何か対策や原因について心当たりがあれば教えていただけると助かります。

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    Cannot Reproduce  ·  9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →

11. Bug report: Option + dragging from CC Libraries not showing Trademark Symbol correctly

    Mac OS 15.0—Sequoia
    Illustrator 29.0.0 Desktop

    When option+dragging a logo file from Creative cloud libraries to embed into a working file, the trademark symbol/text does not outline or appear correctly (See attached image on left side). Dragging a logo into a document without modifier keys does work properly however (with using the embed function after it is placed).

    I will submit a screen recording of the issue as well. In the recording, the first method I show is option+drag (bugged), the second method I am doing is simply dragging from CC Libraries and embedding after (workaround).

    (Text is properly outlined on source file).

    Mac OS 15.0—Sequoia
    Illustrator 29.0.0 Desktop

    When option+dragging a logo file from Creative cloud libraries to embed into a working file, the trademark symbol/text does not outline or appear correctly (See attached image on left side). Dragging a logo into a document without modifier keys does work properly however (with using the embed function after it is placed).

    I will submit a screen recording of the issue as well. In the recording, the first method I show is option+drag (bugged), the second method I am doing is simply dragging from CC Libraries and embedding after (workaround).

    (Text is properly outlined… more

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    4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem stopped happening after tweaking some unstated preferences.

12. Random swatch in files

    Random swatches keep appearing in new and existing files. When I delete them, they immediately reappear.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem no longer happens within the original file. If this happens again — please report and provide a test file.

13. ズームツールが切り替わらない

    ズームツールを選択しても（ショートカット含む）、マウスポインタの表示が選択ツール（またはダイレクト選択ツール）のままで、虫眼鏡にならない。
    ただ、機能としてはズームツールになっており使用は出来る。
    ズームアウトにするとマイナス虫眼鏡になるが、ズームインにするとやはり切り替わらない。

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    1 comment  ·  Actions  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    落とし物（歯車に似ている）さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました、ズームツールの挙動につきまして、再現ができませんでした。

    アプリやマシンの再起動、他のアプリを終了してIllustratorを再度立ち上げても同じような挙動が起こりましたら、再度こちらへコメントを頂けますと幸いです。

    
    

    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

14. 【Illustrator 2022】ガイドに関してのバグ?の報告

    PC: Mac Book Pro (16-inch, 2019)
    OS: Monterey 12.6
    Illustrator: v26.5(2022)

    作業中、ガイドのコピーアンドペーストを行うと、確実にアプリケーションが落ちます。

    そもそも、アプリのバグなのか、私のみに発生しているのかが定かでは無いので、なんとも言えませんが、原因が知りたいです。

    よろしくお願いいたします。

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    Takahiro S 様

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    いただきました「ガイドをコピー＆ペーストでクラッシュが起こる」現象を、同じく

    OS: Monterey 12.6 / Illustrator: v26.5(2022) / Macbook Pro 13inch 環境で検証しましたが、クラッシュは起こらず、再現ができませんでした。

    その後、まだ同じような現象が続いておりますでしょうか？

    また何かございましたら、コメントをお寄せくださいませ。

    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

15. 禁止処理および文字組みが表示されなくなる

    ver.26.5にアップデートすると、「禁止処理」および「文字組み」が表示されなくなる。文字組み「行末約物半角」を「なし」にしないと結構仕事に支障が来ることも多く、ver.26.4.1には「禁止処理」および「文字組み」が存在したので、現在ダウングレードをして使用中。

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  PCM Miyuki responded

    NK GRAPHICS 様

    Illustratorデスクトップ版の製品フィードバックへのご協力をありがとうございます。

    こちら、ご投稿いただいたバグに関してはTen_A様のご投稿にあるように、

    環境設定→テキスト→東アジア言語のオプションを表示 のチェックボックスをチェック

    していただき、再度ご確認くださいませ。

    バグとしては確認と再現ができませんでしたので、一旦こちらの情報については終了とさせていただきます。

    引き続き、こちらの件で問題点がございましたらコメントをお願いいたします。

    
    

    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

16. ccライブラリ 編集が保存されても反映されない

    CCライブラリのグラフィックデータを編集中にPCをスリープさせ、
    スリープから復帰した後に作業を再開すると、データを保存しても編集内容が反映されない。
    データを閉じて再度開いてもスリープ前に最後に保存した状態で開れる。
    ライブラリのデータはバックアップが取れないので編集した部分がデータ丸ごとなくなります。

    環境　M1 macbookpro 14inch 2021

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    Cannot Reproduce  ·  0 comments  ·  Other...  ·  Delete…  ·  Admin →

17. Font Size reduces by 0.003 pt (bug ?)

    1. Adobe Illustrator CC 2020 (24.3, Mac), required for client delivery requirements.

    2. We have very strict font specifications. In many EPS files, the font sizes appear to reduce by .003 pt no matter which way I select and change the font size: select the element [either with a selection tool or the Text tool], change to 12 pt, deleselct, select the font element again and it's back to 11.997 pt. (see text issue mp4 attached, raw data of EPS included as well). New/recreated text elements begin behaving this way as well. This happens in specific EPS files, and to multiple users.

    The Character Panel and the Properties Panel side-by-side show different font specs (screen shot attached). We are NOT aligning to pixel grid (foreboden by contract), and the delivered graphics are for print production.

    1. Expected result: the font size changes to 12 pt, and stays that way.

    2. Actual result: the font size goes back to 11.997 pt in the Character panel

    This may seem like a non-issue as the visual difference is nominal; however, I have a strict client that will edit these files after delivery, and any elements not to contractual specification (like font size) could lead to loss of wages. HELP!

    1. Adobe Illustrator CC 2020 (24.3, Mac), required for client delivery requirements.

    2. We have very strict font specifications. In many EPS files, the font sizes appear to reduce by .003 pt no matter which way I select and change the font size: select the element [either with a selection tool or the Text tool], change to 12 pt, deleselct, select the font element again and it's back to 11.997 pt. (see text issue mp4 attached, raw data of EPS included as well). New/recreated text elements begin behaving this way as well. This happens in specific EPS files, and to multiple users.

    … more

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you happen to have a similar problem, please report a new bug and elaborate on details.

18. Drag copying an artboard causes hidden items to reappear

    Whenever I drag an artboard to copy it, anything hidden on the original artboard is now visible. Very annoying.

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be working fine with the latest versions of Illustrator. If something similar happens again, please comment or make a new bug report.

19. Files look the same

    After I've had open a few files when I tap on a different file to make changes all the files I tap on in Illustrator look the same?

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Can’t be reproduced on both ends.

    If anything similar happens to you — please comment and provide a screenshot or a video.

20. Illustrator continually uploading to somewhere?

    Illustrator continually uploading to somewhere?

    Windows 7 and Windows 10.
    Latest update to Illustrator as of 2019-08-06

    It will not stop until I end it in task manager on Windows.

    This is unanswered on the user forums https://forums.adobe.com/message/11085595#11085595

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
    Cannot Reproduce  ·  Ashutosh Chaturvedi responded

    cc-api-data.adobe.io is the host for Adobe storage: https://www.adobe.io/apis/creativecloud/ccstorageapi.html

    There can be a lot of reason for the uploads e.g.
    1. You area saving files to Creative cloud files
    2. Or uploading heavy files to Creative Cloud library
    3. Or some third party extensions making these calls.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.