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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Legacy shape-drawing functionality is missing

    I do not want "smart" shapes by default. My biggest gripe is that one cannot easily draw shapes in rapid succession. For example, if I draw a circle and immediately want to draw another, say, centered around the anchor point of the previous, I have to CMD+SHIFT+A to deselect the previous shape. Otherwise the shape tool is no longer a shape tool but a TRANSFORM tool.

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    You can switch off the bounding box and smart widgets by pressing shortcut Cmd + Shift + B and can use the drawing tools as legacy tools.
    You can also select View→Hide bounding box for the same.

    For reverting back to current state again press the same shortcut or select View → Show bounding box

    Hope this would help achieving your workflow.

  2. CC font preview not working any more

    When I start typing a font name in the character box I used to get the related font preview pop up , this no longer works at all and is very irritating

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    2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Creative Cloud Libraries can't add multiple swatches

    I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.

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    2 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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  4. After lanching ilustrator the start menu is blank without the crative cload appearing

    This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.

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  5. Font problem

    every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?

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  6. Viewing files when placing an image

    For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?

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    unfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
    Please click on sort by date created this should resolve your problem.

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Linked image cannot be moved by fill once it's scaled down to certain point.

    An image file, size ~100cmx140cm, was imported into ai. Once it's scaled down to around 10mmx14mm, it can't be selected by its fill( even I zoomed really up close), I'll have to move it around by selecting it's bounding box. When I scale it up a little bit like 1mm, it fixes the problem. This is super annoying. Please fix it.

    ( I'm using the latest version to date.)

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    there is a zoom level on screen beyond which an object can become too small for all of widgets to be meaningfully operated on by the mouse cursor.
    Please zoom in a little so that the mouse cursor can fit in between the bounding bog and be able to select a fill area. this should solve the issue.
    If it does not Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  9. Thick Stroke and Spikes

    Windows 10 HP; Adobe Illustrator CC;
    1st Problem: Thick Stroke
    Everytime I make an outline, its a huge stroke when it only says its suppose to be 1 pt. I don't know if I messed with the settings or something but can someone please tell me how to fix it.
    2nd problem: I'm trying to make watercolor background and when I try to add a gradient to my brush strokes it completely ruins the stroke and freezes the program! Please help! I don't know anything about computers so I'm such a beginner!

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    Thank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.

    RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.

    CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to…

  10. Keyboard shortcut

    1. In version 22.1 there is no anymore option for Type —> Change Case —> UPPERCASE in Keyboard Shortcuts.
    2. I miss that Shortcut, that's all.
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  11. I bought the adobe Illustrator but cant access the tutorials HELP please

    I bought Illustrator but cannot get the tutorials but I can use Illustrator but the tutorials would help but you think every one has a photograpic memrory or I dont know why cannot cause need to get started or I cannot keep paying monthly

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  12. illustrator jagged line

    line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.

    windows 10
    illustrator cc 2018
    crisp line and text output
    but the line and text are looking jagged

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    1 comment  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  13. White #777777 Being grey ?

    White #777777 being grey ?? capture here : https://cl.ly/2f1O0Q1f1T45
    color mode RVB

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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  14. missing id in exported svg

    When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
    Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
    Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.

    Greetings,
    Dirk

  15. Finecut Rasterlink

    Cut path and Reg marks work fine
    Output to Rasterlink produces a Blank screen and freezes illustrator

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  16. Adding Preset Brushes to Brushes CAN cause drop down menu to break

    I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Benjamin,

    Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
    You can mark the library persistent, so that it opens on restarting the application.
    Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.

    Thanks
    Anish Kumar
    Illustrator Team

  17. Carcoal feather Stroke instead of basic

    Ai CC 2017, 2018; I was trying to create a circle with clean basic stroke style instead it keeps appearing as a charcoal feather stroke. I was working on Surface pro 4 while converting an image to vector. This doesn't happen on Pc or Mac.

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  18. 1 vote

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  19. 1 vote

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  20. Font Suggestion and Cursor misbehaving

    I'm already feeling a lot of regret for updating to CC 2018!
    Now anytime I want to change a font, and I start typing in the name, no suggestions come up. Sometimes, the cursor jumps backwards and start inserting characters midway. I feel frustrated and fed up.

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    Hi Love,

    Looks like your setting is set to “Search First work only”. Click on the search icon and from the drop down select “Search Entire Font Name”

    Thanks
    Anish

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