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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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216 results found

  1. Currently selected artboard not automatically highlighted as per normal

    Running Mac 10.13.6 and AI 22.1

    In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

    In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…

    2 votes

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  2. 3d extrude and bevel problem

    Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  3. Targeting and moving selections between layers

    I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.

    I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.

    I'll need to revert back to Illustrator CC 2017, and can only hope and pray…

    2 votes

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  4. adobe illustrator link images broken between mac and windows client

    adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)

    2 votes

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  5. Artifacts that shouldn't be there

    I've noticed that sometimes there will remain some random artefacts of after deleting anchors that are ordered in lines or curves around each other.
    It will remain there, can't be selected, and even if the rest of the original form is removed, it still remain.
    It is not shown after rendering the image though.
    It occurs sometimes, and could be disturbing.

    Latest in CC 2018-01

    2 votes

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  6. cant copy text from illustrator and paste to indesign

    When I attempt to copy selected text characters (not the object) and paste in Indesign, I get outlined characters. I have to go through TextEdit, or any other place I can paste text, then copy it again to get text that will paste in Indesign as characters.

    2 votes

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    The latest version of Illustrator and InDesign have better handling of the buffer contents now. A selection of text at character level from Illustrator now gets copied and pasted fine in Indesign.


    Please check if it works for you now and comment back.

  7. Layer Panel is blank & not representing any layer panel icons or titles

    Layer Panel went blank randomly in a multi-layered project. Cannot view titles or any icons. Sometimes running the mouse over layer panel reveals the information that the mouse points at, however, only to disappear (title info, icons etc) if you click on layer.

    Latest version of Illustrator CC 2018. Have rebooted system twice, one shutdown for several hours, one restart. Also researching online to find similar issues. Seems to be relatively new issue.

    2 votes

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    Need More Info  ·  Anish Kumar responded

    Sorry to hear that you are facing this issue. Can you please check layer options dialog?
    From panel flyout open Layer Options and see if the thumnails for “Layers” “Groups” and “Objects” are selected and “Top Layer Only” is Not selected.

    Also “Show Layers Only” check box should be deselected.

    let me know if this solves your problem or not?

    Thanks
    Anish Kumar
    Illustrator Team

  8. Font name not suggested when typing in

    When I want to change a typeface to another and I start typing in the name, instead of loading a list of installed fonts related to the characters being typed, nothing happens. No suggestions loaded at all.

    2 votes

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    Need More Info  ·  Anish Kumar responded

    Hi Love,

    sorry to hear that you are facing this issue. Can you please click on the little rectangle in the font name (below search button) and see the option selected?

    If it is “Search First Work Only”, change it to “Search Entire Font Name” and it will solve the issue.

    Thanks
    Anish Kumar
    Illustrator Team

  9. Show Tints/Shades menu issue

    Show Tints/Shades menu in color guide does not allow to select a color on a first click, most of times you have to click several times to select the color, and on my Cintiq 13 Companion it is almost impossible to do it with the stilus.

    2 votes

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  10. Borders_Dashed Treatment Changes Spot Color to Process

    I draw a box, stroke it with a spot color, apply a "borders_dashed" treatment. The Spot color becomes process. Please fix.

    2 votes

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  11. 1 vote

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  12. Problems with dividing a shape with a stroke

    When dividing a shape with Divide or Shape Builder, the stroke inside the shape increases or extends beyond the edges. For example, a circle is divided into eight parts...

    1 vote

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  13. Illustrator keep blacking out the top part of my artboard.

    My version of Illustrator: 29.5.1 running on Windows 11:
    Keeps blacking out the top portion of my window. I can scroll a little and make it go away, but it sure is annoying and sometimes won't go away.

    1 vote

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  14. Losing data saved in cloud

    I'm using version 2025 of Illustrator, if the files stored in the cloud re-run the program, all the text will disappear. Don't you really have to compensate me for losing data while paying a lot of monthly fees? I'm so angry.

    1 vote

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  15. Problemas para presentar pantalla

    Hola, tengo problemas al querer presentar pantalla en Adobe Illustrator (última versión, aunque me estuvo pasando con las últimas 4 actualizaciones). Cuando aprieto Mayús + F o aprieto la opción de Modo presentación, la pantalla se bugea y hace glitches. Desde ya, gracias por su ayuda y atención.

    1 vote

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  16. Embedded Images Appear Desaturated or Greyed Out in Adobe Illustrator

    I'm experiencing an issue with Adobe Illustrator. Every time I try to embed an image, the image turns greyed out or desaturated. However, if I use the Crop Image function instead, the image appears correctly with the proper colors.

    I've tried this with different image files and it consistently happens when embedding, but not when cropping. I'm using Adobe illustrator 29.5.1 (64-bit), Windows 11, 24H2, 26100.4061

    1 vote

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  17. Ai. files have no transparency

    I work with the latest illustrator (29.5. 1) and InDesign (20.3. 1). Since the last updates an .ai imported in InDesign is no longer transparent. If I save it as .eps in Ai, then yes. Please solve otherwise I would have to convert all my previously made .ai files.

    1 vote

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  18. In "recolor artwork" when I select a "user defined" color palette, it lets me chose it, but will not use those colors.

    In "recolor artwork", when I select a "user defined" color palette, it lets me chose that palette, but will not use those colors in the recoloring options. For instance, I can select the color palette, but when I go to randomly change the color order, it does not use those colors, it only uses the colors that are already in the artwork.

    In previous versions, once I selected the "user defined" colors, that selection of swatch colors would appear in the "Swatch group" side panel. That no longer happens. And as stated before, just doesn't work in general.

    1 vote

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  19. Artboard Tool doesn’t create artboards based on a clicked object with an expected precision

    When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.

    1 vote

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  20. Cursed Path includes non deletable artifacts — part of shape when outlined.

    I have drawn custom shapes using the pen tool. Visible artifacts are growing out of anchors. When I switch to outline mode, these artifacts are not visible, yet when I expand the strokes, the artifacts become part of the resulting shape. I cannot resolve this by deleting the anchors that cause the issue, if I do that and then reconnect the remaining points, the artifact simply reappears. I'm attaching an Illustrator file with the cursed paths so that others can see if they experience the same issue or if they can resolve it.

    I am running Illustrator cc 29.4 on…

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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    Hi All,


    Thanks for reporting the issue!

    We’ve reviewed the issue, but unfortunately, we're unable to reproduce the issue on our end.

    To help us investigate further, could you please share:

    • The .ai file where you’re seeing the issue
    • Or a short screen recording capturing the issue from the start

    Also, let us know:

    • Is the issue 100% reproducible on your side, or does it happen intermittently?

    Your input will help us get to the root of the problem faster.


    Looking forward to your response!


    Regards,

    Aishwarya G Gadodia

    Illustrator Team

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