Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
354 results found
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Could not read file because the plug in did not understand this file Not sure what is happening. I was able to open files before but now I receive a message
15 votesCompleted (Comments Open) ·AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.
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"Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB Illustrator 21.1.0
1. Created text or other items in an RGB AI doc.
2. Add to CC library via drag and drop.
3. Open CMYK AI doc
4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).Expected result: RGB items converted to CMYK
Actual result: CMYK doc converted to RGB
15 votesHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator RulerUnits returns Unknown for 'Feet' and 'Feet and Inches' Illustrator recently added 'Feet' and 'Feet and Inches' to the available ruler units; however, when a user selects one of these units, the scripting side returns 'RulerUnits.Unknown' for 'activeDocument.RulerUnits'.
For scripting, the corresponding 'RulerUnits.*' value should be added so that developers can respond to the selected units.
14 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Page orientation incorrect in new document panel Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.
v25.1
14 votesThe issue is no longer reproducible in later versions of Illustrator. Please comment back if it still does happen for you.
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A bug compounded with rotated line gradients, arrows, and appearances There are some conditions for reproduction.
・ Line with arrow
・ Set gradation to line color
Two or more lines created by the appearanceIt is good to change the line width or move by "deformation" to check the change of the overlapped line.
Rotate the object.
Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.I have confirmed this phenomenon in all versions from CS6 to 2020.
A similar phenomenon was obtained with the vertical axis reflect.…14 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.
Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)
Affected presets use PDF/X-4:2010 Standard.
Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.
Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions…
14 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Refresh problems in Trim View - Illustrator 24.0 I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen
14 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Illustrator v24.0 on macOS 10.15.1: rotate-panel has changed to the bad side The rotate-tool had the numeric angle-input activated till v23. now in v24, this field has to be selected manually, which costs me a lot of time. Please change this back. To me this bad for efficiency.
My workflow before:
- select path
- press command-R
- enter angle
- press enter
I can do this blind and very fast.My workflow now means to manually select the field for entering the rotating angle, which is very annoying ! It takes much more time to do this now.
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar -
Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0 When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.
For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.
This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had…
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar -
Stroke with gradient: overprinting attribute not set When a stroke with a gradient is set to overprinting, the overprinting attribute is not set anymore when reopening the file.
Attached is a screenshot of an example.
We are using CC 2018 and CC 2017, on Mac OS 10.12, 10.13, 10.14 on various machines.
14 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Attributes Panel shows Overprint for mixed selection The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.
14 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Image Trace has a problem keeping the artwork in the same location from the original. Illustrator version 22.0.1
Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."
As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific…
14 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Unable to select rotated Guides at high zoom levels when the zoom-level is 14800% and higher I'm unable to select or move the guides
14 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Font Filter Using Adobe Illustrator CC 2018.
I have the filter on for all font classes but when I click the similar fonts icon "No results found" comes up.
First image result in CC 2018. Second image result in CC 2017
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Font point size change In the new CC 2018 release, when changing font point sizes, the program registers every keystroke entered in the font size field of the character box. For example, if piece of text is set to size 10, and you want to change it to size 15, entering "15" into the character panel changes the font briefly to size 1, until the 5 is entered and then it changes to 15. When undoing this change using command-z, the it requires two keystrokes to return from 15 to 10, because the first undo returns it to size 1, and the second then…
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Stroke size goes nuts under 1pt sizes When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest…14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Dash lines display incorrectly on rectangles with rounded corners. Ai CC2022. The lower right corner is rendered incorrectly if you apply rounded corners to rectangles with dashed lines.
Steps to Reproduce:
1. Draw a rectangle, 3 x 4 inches (for example).
2. Apply 0,25 in of corner radius.
3. Change the stroke to 6 pt and set the dashed line at your taste.
4. Look at the bottom right corner of the rectangle.
Please check the attached images.13 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Rohit Jain
Illustrator Team
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CC Library complains about Legacy format in AI 2020 In AI 24.0.1, drag an object to a library and this message appears:
"Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
See also:
https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M15616613 votesHi,
Thanks for reaching out.
Kindly try out the following steps as the resolution for this issue -
1. Close Illustrator in-case it is already open
2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
3. Take backup of this somewhere
4. Delete the original folder
5. Re-launch IllustratorThanks
Ankit Goyal -
On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes , Bounding Box gets invisible MacOS, multiple versions, multiple hardware configs
Illustrator CC2018 & 2019This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.
Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.
When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting…
13 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Drag-n-drop across documents to locked layer warning Please see the animation.
I have two documents, one with current layer is locked.
When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...But in my case it does not.
I remember seeing it from time to time, but often it stops appearing.
I have nothing as result, no warning, no message, nothing.
And it's…13 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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