Signed in but Creative Cloud Library saying signed out!
Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"
James
shared this idea
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Mark
commented
Same problem with Illustrator in July 2022.
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Anonymous
commented
i have signed in to adobe account but illustrator is not connecting with creative cloud
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Tim
commented
Having the same issue. Creative Cloud open, signed in, up to date, opened Illustrator from there. Illustrator Library says not signed in.
I've tried quitting/force quitting from Activity Monitor as suggested in another post, still nothing.
Any ideas?!
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Steven Watts
commented
2020 same issue, this is driving me freaking up the wall
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Steven Watts
commented
this issue is driving me up the freaking wall.
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Anonymous
commented
I have signed out and in a dozen times, rebooted and Illustrator will not recognized I am signed into my cloud account, so now I cannot access my libraries.
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Scootps
commented
Same issue. Have to keep removing Creative Cloud from the computer and reinstall it.
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JJ
commented
Same here
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Richard Frederick
commented
Creative Cloud shows that i am Signed In, but Ai Library states that I am NOT. 'to use creative cloud libraries please sign in to creative cloud to use creative cloud". Unable to access libraries.
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Sandeep Nigam
commented
Can you please attach the logs, so that we can investigate the issue. The instructions for collecting the logs can be found at
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html -
Anonymous
commented
End Tasking the CC Libraries process seemed to correct the problem.
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Anonymous
commented
Same - or similar, at least - issue. I have the CC app running and am signed in. Opened Illustrator from the CC app. Under help, the Sign out/Manage My Account options are grayed out and the Libraries panel says I need to sign in. This is after a recent reboot.
Windows 10. CC apps all updated to current version. -
Sandeep Nigam
commented
Please try by quitting the CC Libraries process from the Task Manager on WIN / Activity Monitor on MAC
