Signed in but Creative Cloud Library saying signed out!
Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"
James
shared this idea
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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5 comments
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JJ
commented
Same here
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Sandeep Nigam
commented
Can you please attach the logs, so that we can investigate the issue. The instructions for collecting the logs can be found at
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html -
Anonymous
commented
End Tasking the CC Libraries process seemed to correct the problem.
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Anonymous
commented
Same - or similar, at least - issue. I have the CC app running and am signed in. Opened Illustrator from the CC app. Under help, the Sign out/Manage My Account options are grayed out and the Libraries panel says I need to sign in. This is after a recent reboot.
Windows 10. CC apps all updated to current version. -
Sandeep Nigam
commented
Please try by quitting the CC Libraries process from the Task Manager on WIN / Activity Monitor on MAC