Translate Ideas and Comments
Choose language:
There was an error during translation

What can we fix in Illustrator (desktop)? Vote or report a bug.

← Illustrator (Desktop) Bugs

after updating to Mac OS 10.13 I get this file has been modified outside illustrator. do you want to continue?

109 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Completed (Comments Open)  ·  Ashutosh Chaturvedi responded  · 

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
Show previous admin responses (4)

243 comments

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Sara commented  ·   ·  Flag as inappropriate

    I am running all applications and OS fully up to date on a brand new iMac, syncing to OneDrive as I always have been, I am the only person using Illustrator in my company, and I get this annoying message every time...
  • Graphicsbyte commented  ·   ·  Flag as inappropriate

    I am running 12.0.1 Monterey with Illustrator CC 2022. I usually get this issue when I save files into Google Drive and open them. It's really frustrating because I am the only one with access to the file.

    I hope Adobe can solve this bug.

  • Mihkel Ronk commented  ·   ·  Flag as inappropriate

    26.0.1 version and this **** is still happening. Saving
    in macOS to a folder synced with OneDrive. But cloud has been around for a while now, isn't it?

    Edit: Obviously nobody else is not editing that file, just created it.
  • Hannah Grieser commented  ·   ·  Flag as inappropriate

    Still an ongoing problem that hasn't been resolved with any of the latest software updates. Been dealing with this message for years now—on AI files that have never once been opened or even placed in any other program. Please fix!
  • Brad K commented  ·   ·  Flag as inappropriate

    Why can't this problem get resolved??? Guess deaf ears or selective hearing is the problem.
  • Anonymous commented  ·   ·  Flag as inappropriate

    Yes I have constantly had this issue for 2 years now from OS 10.13 and even through to now Big Sur OS 11.2.2 . It seems to happen anytime I am working on any Illustrator files that are directly saved on a cloud service - I have seen it on Google Drive, One Drive, and also happens when saving directly to my Mac Desktop - which is sync'ing to my Apple iCloud account. I am running the very latest version of Illustrator. According to my Creative Cloud account I am up to date with version 25.2
  • Anon commented  ·   ·  Flag as inappropriate

    Have had this issue for over a year with several updates to Mac OS (now Big Sur 11.2.1), OneDrive and Illustrator 2021. Pathetic.
  • tom commented  ·   ·  Flag as inappropriate

    Same issue running 2018 mac mini Catalina 10.15.7 and Illustrator 2021 v25 saving to an external Solid State drive via usb c. Correct file icon missing as well.
    Never had the issue before the last Adobe update.

    Adobe needs to address the fact that when saving files, the default type of file is Adobe Illustrator 2020, however, when you Get iinfo on the file from the Mac, you will notice that the Application name which provides the icon is Adobe Illustrator 2021, so Perhaps this is where the issue resides?

  • MP Design commented  ·   ·  Flag as inappropriate

    This needs to be handled. I recently moved all my files to OneDrive so I could work with my entire team... not just designers. Many organizations use OneDrive. We're not a creative agency so seeing these messages is not going to force us to "give in" and use Creative Cloud storage. It's not the same thing. So please fix this. Put in an exception for OneDrive so we can save our files without this message. It's really really poor form to allow this to be a pain point for your paying customers for so long.

    Fix it.
  • Natalia Daffunchio commented  ·   ·  Flag as inappropriate

    I cant believe that such a huge company cant fix this, I cannot use Adobe Illustrator because of this annoying message.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same problem. Just updated to 24.2.3 and then it started happening. Running Catalina which I think was a mistake to update to. Not using OneDrive. Seems like every week there is an Adobe update. Illustrator crashing way more than it ever has. Disappointed in Adobe.

  • Chris Wells commented  ·   ·  Flag as inappropriate

    +1 from me for this problem.

    But it's a new problem I've never seen before.

    I've only just started seeing it after upgrading to a new Mac. My OS is completely up-to-date (Catalina 10.15.6 and I'm running the latest Illustrator CC 24.2.1.

    The only thing that has changed from my old system where I wasn't seeing this is that I'm using Google's GSuite Google File stream app.

    I used to use their Backup and Sync app but decided to switch during my upgrade because I was so tired of Backup & Sync crashing all the time.

    Judging by the fact that most people on this thread seem to be experiencing problems with OneDrive, I suspect there's something about the way the OS handles the sync with the file servers that's causing this problem.
  • Neil commented  ·   ·  Flag as inappropriate

    It's still here with OneDrive – every time I save. No other software does this
← Previous 1 3 4 5 … 12 13

Illustrator (Desktop) Bugs: File Save, Import and Export

Categories

Feedback and Knowledge Base

(thinking…)