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Libraries Panel broken

Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.

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Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

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  • Katie commented  ·   ·  Report

    I have had this in Illustrator and InDesign

  • Mitch Torbert commented  ·   ·  Report

    Here's a log collected while the issue was present.

    AdobeLogs_20210215_105714_278-mac.zip

  • Mitch Torbert commented  ·   ·  Report

    I've downloaded the Log Collector Tool and will run it next time the problem shows up. Fwiw, I've found that it happens after returning to Illustrator after it's been open for a day or longer.

    Context: Macbook Pro 2015 plugged into external displays. I bring the laptop home with me from work, and oftentimes when I return in the morning, this bug is happening.

    Workaround: Restarting illustrator always solves the issue. It's just a pain.

  • Missy commented  ·   ·  Report

    I am having similar issue. This includes Ai Ps and Id. Mine sometimes loads as a tiny preview and sometimes loads fine but I cannot click or navigate within the panel. If I open it and close the panel again I can see what I was trying to navigate to. However when I click an asset, it seems to choose an asset further up in the panel. I have 3 other co-workers with the same problem. I can log out and log back in and it fixes it for a few hours and then the problem is back again.

    OS Catalina 10.15.7
    MacBook Pro 15" 2015
    2.2 GHz Quad-Core Intel Core i7

  • Barry commented  ·   ·  Report

    I am able to add one item to the library in Illustrator and then when I open a new file to add, the library pane is frozen and I have to restart Illustrator. Everything else seems to be working so, as with everyone else here, it only appears to be the library pane that is unusable. Was adding art and logos for my art directors today and had to restart 4 times to upload 6 items (will have to restart again if I add another, I am sure).

    I have not noticed it in other software but I suspect if others are having the problem, I will be, too.
    Big Sur 11.2
    MacBook Pro 15" 2017.

  • David Hand commented  ·   ·  Report

    Ugh! This is such a hassle. I'm having the same issue.

  • Chris commented  ·   ·  Report

    Having the same issue, anyone found a solution for this yet? It's doing my nut in.

  • Anonymous commented  ·   ·  Report

    Same problem for me too, on InDesign (16.0.1). Library Windows freezes. The only way to get it back is to close ID and reopen it.

    Catalina 10.15.5
    MacBook Pro Retina, Mid 2015
    2.5 GHz, Quad i7

  • Andy commented  ·   ·  Report

    I'm also having this issue.

  • Marla commented  ·   ·  Report

    Same issue here. Other panels work fine. The Libraries panel freezes, with no ability to select anything or use any of the interactions. I closed Illustrator and reopened and the resolution on the libraries panel is huge. This is happening on my Apple Thunderbolt Display 27-inch and my HP32 Display, the built in display is showing at the correct resolution, but I have found that it continues to be frozen.

    Illustrator V 25.0.1
    MacOS Mojave
    MacBook Pro (15-inch,2019)
    2.4GHz Intel Core i9
    16GB2400MHx DDR4
    Radeon Pro 560K 4 GB Intel UHD Graphics 630 1536MB

  • Ravi Gupta commented  ·   ·  Report

    Hi @Eric,

    Have you uploaded the logs to the server. If yes, can you please share the email ID with which these were uploaded so, that we can retrieve the logs.

    Thanks,
    -Ravi Gupta

  • Eric Shawver commented  ·   ·  Report

    Same issue here. Happens at least once a day when I use Illustrator, Photoshop and/or InDesign.

    AdobeLogs_20210111_135857_507-mac.zip

  • Ravi Gupta commented  ·   ·  Report

    Hi @Zanel Eramus,

    Thanks for reaching out, we are looking for more logs to replicate the issue on our side.
    Can we have a support session to understand what is causing the problem and get the logs at the same time?
    Please drop me a mail in case you are willing for the session. My email id is ravgupta@adobe.com

    Thanks,
    -Ravi Gupta

  • Gabrielle commented  ·   ·  Report

    This happens almost every time I try to use the Library's panel! I never had this problem before. It started after I noticed XD redid their Libraries around the time they did a big release during Adobe Max. It's pointless to have this panel if it never works.

    I am using macOS Big Sur, but it was happening with Catalina as well.

  • Katha commented  ·   ·  Report

    Same issue with newest Illustrator version and macOS Catalina 10.15.7

  • Derek Watson commented  ·   ·  Report

    I am having same issue in Illustrator 25.0.1 but oddly it works perfectly in Illustrator beta

    Getting library panel freezing and/or zoomed in. Not happening in InDesign

  • Jonny Ball commented  ·   ·  Report

    Hi,
    I'm having this very same issue too.

    Running MacOS Big Sur
    InDesign v 16.0.1
    Illustrator v 25.0.1
    All CC Libraries

  • Ravi Gupta commented  ·   ·  Report

    Thank You @Jamie, can you please share the logs ID with us? or if you still have those logs can you share the .zxp folder to us at ravgupta@adobe.com

    Thanks,
    -Ravi Gupta

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