I have the same problem, forcing me to restart adobe programs in order to get it to work

Hi everyone,

Thanks a lot for reporting this issue and helping us to investigate.

This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
This is something that can't fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!

This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
- unplug external monitor;
- downgrade the application version to the previous;
- set your machine not to go sleep.

Apologies for the inconvenience and thank you for your patience!

Mariia
CCLibraries Team

I have had this in Illustrator and InDesign

Here's a log collected while the issue was present.

AdobeLogs_20210215_105714_278-mac.zip

I've downloaded the Log Collector Tool and will run it next time the problem shows up. Fwiw, I've found that it happens after returning to Illustrator after it's been open for a day or longer.

Context: Macbook Pro 2015 plugged into external displays. I bring the laptop home with me from work, and oftentimes when I return in the morning, this bug is happening.

Workaround: Restarting illustrator always solves the issue. It's just a pain.

I am having similar issue. This includes Ai Ps and Id. Mine sometimes loads as a tiny preview and sometimes loads fine but I cannot click or navigate within the panel. If I open it and close the panel again I can see what I was trying to navigate to. However when I click an asset, it seems to choose an asset further up in the panel. I have 3 other co-workers with the same problem. I can log out and log back in and it fixes it for a few hours and then the problem is back again.

OS Catalina 10.15.7
MacBook Pro 15" 2015
2.2 GHz Quad-Core Intel Core i7

I am able to add one item to the library in Illustrator and then when I open a new file to add, the library pane is frozen and I have to restart Illustrator. Everything else seems to be working so, as with everyone else here, it only appears to be the library pane that is unusable. Was adding art and logos for my art directors today and had to restart 4 times to upload 6 items (will have to restart again if I add another, I am sure).

I have not noticed it in other software but I suspect if others are having the problem, I will be, too.
Big Sur 11.2
MacBook Pro 15" 2017.

Ugh! This is such a hassle. I'm having the same issue.

Having the same issue, anyone found a solution for this yet? It's doing my nut in.

Same problem for me too, on InDesign (16.0.1). Library Windows freezes. The only way to get it back is to close ID and reopen it.

Catalina 10.15.5
MacBook Pro Retina, Mid 2015
2.5 GHz, Quad i7

I am having the same issue.

I'm also having this issue.

Same issue here. Other panels work fine. The Libraries panel freezes, with no ability to select anything or use any of the interactions. I closed Illustrator and reopened and the resolution on the libraries panel is huge. This is happening on my Apple Thunderbolt Display 27-inch and my HP32 Display, the built in display is showing at the correct resolution, but I have found that it continues to be frozen.

Illustrator V 25.0.1
MacOS Mojave
MacBook Pro (15-inch,2019)
2.4GHz Intel Core i9
16GB2400MHx DDR4
Radeon Pro 560K 4 GB Intel UHD Graphics 630 1536MB

Hi @Eric,

Have you uploaded the logs to the server. If yes, can you please share the email ID with which these were uploaded so, that we can retrieve the logs.

Thanks,
-Ravi Gupta

Same issue here. Happens at least once a day when I use Illustrator, Photoshop and/or InDesign.

AdobeLogs_20210111_135857_507-mac.zip

Hi @Zanel Eramus,

Thanks for reaching out, we are looking for more logs to replicate the issue on our side.
Can we have a support session to understand what is causing the problem and get the logs at the same time?
Please drop me a mail in case you are willing for the session. My email id is ravgupta@adobe.com

Thanks,
-Ravi Gupta

Hi,
I've been struggling with this as well, the only way to get my Library to start working for a few mins again is by closing and reopening Illustrator all together.

Running MacOS Big Sur
Illustrator v 25.0.1

This happens almost every time I try to use the Library's panel! I never had this problem before. It started after I noticed XD redid their Libraries around the time they did a big release during Adobe Max. It's pointless to have this panel if it never works.

I am using macOS Big Sur, but it was happening with Catalina as well.

Same issue with newest Illustrator version and macOS Catalina 10.15.7

I am having same issue in Illustrator 25.0.1 but oddly it works perfectly in Illustrator beta

Getting library panel freezing and/or zoomed in. Not happening in InDesign