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What can we fix in Illustrator (desktop)? Vote or report a bug.

← Illustrator (Desktop) Bugs

Libraries Panel broken

Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Done (In Beta)  ·  AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

Hi,

Thanks for reporting this issue, Illustrator Team really appreciate this.
We have tried to address this issue in our Prerelease build of 25.4.0 .
Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 25.4.0 from CCD “Prerelease” tab in Categories section.

Please do let us know if this issue is resolved for you or not.

With Best Regards,
Ankit Goyal
Illustrator Team
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73 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm still encountering a frozen Library on 25.2.3. Restarting app resolves for a moment but freezes again after <1 hour.

  • Ashlee commented  ·   ·  Flag as inappropriate

    Still Freezes... Still can't select anything. Doesn't work when I close out and go back in either.
  • Jordan Sheer commented  ·   ·  Flag as inappropriate

    Log collector upload said it failed twice (AdobeLogs_20210505_080721_960-mac.zxp and AdobeLogs_20210505_151016_434-mac.zxp), but I did send the runConfig file.
  • Mark Nicoll commented  ·   ·  Flag as inappropriate

    " please do launch AI twice, post 4th May and let us know if that works for you or not."

    I have launched AI over and over again perhaps 20 times now. The panel worked on two of those occasions; on the majority it remained blank. It seems random (at least I can't see a pattern). Just occasionally it works, but then again and again under the same conditions it does not.

    I have shared my runConfig file.
  • Anonymous commented  ·   ·  Flag as inappropriate

    This happens to me to EVERY DAY and it's maddening. I can never consistently use this basic feature that I have relied on in the past, but now for some reason just bugs out all the time. What went wrong here?

  • Derek commented  ·   ·  Flag as inappropriate

    Having this problem all the time in Illustrator - only way to fix is to close and reopen Illustrator for it only to happen again or still remain unusable. Really disruptive to workflow.
  • Tosviscount commented  ·   ·  Flag as inappropriate

    I'm having this issue also...its extremely frustrating Adobe...our workflow is reliant on libraries. Without this functionality our team is severely impaired...PLEASE SORT ASAP.
  • motopogo commented  ·   ·  Flag as inappropriate

    I have been dealing with this for months, and it greatly impairs my workflow. It has become a major interruption throughout my day and is a great embarrassment when working with my creative team and clients during Zoom calls. I should not have to restart my software because I can't switch between libraries. I also use multiple monitors because my company requires us to use MacBook Pros for versatility.
  • Johnny commented  ·   ·  Flag as inappropriate

    This is also an issue for me. If it is because an external monitor is connected Adobe should fix this immediately most graphic designers use an external monitor.

  • Nico commented  ·   ·  Flag as inappropriate

    I have the same problem, forcing me to restart adobe programs in order to get it to work
  • Mariia commented  ·   ·  Flag as inappropriate

    Hi everyone,

    Thanks a lot for reporting this issue and helping us to investigate.

    This problem is set to a higher priority and we are trying our best to deliver the fix as soon as possible.
    This is something that can't fixed independently on CCLibraries side, but requires applications updates. We will keep this thread updated!

    This is not ideal, but you can try the workarounds to get unblocked while the fix is on its way:
    - unplug external monitor;
    - downgrade the application version to the previous;
    - set your machine not to go sleep.

    Apologies for the inconvenience and thank you for your patience!

    Mariia
    CCLibraries Team
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