Libraries Panel broken
Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
Anonymous
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Anonymous
commented
This is still happening even after latest update, I have to restart my adobe apps about 15 times a day which is annoying when deadlines are tight.
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Derek
commented
Still experiencing Libraries freezing and becoming unresponsive even after recent updates. Issue actually seems worse than ever...
I'm running version 25.2.3 under Catalina 10.15.7 - MacBook Pro 16" with two external displays.
Use this regularly and therefore is really disruptivetive to workflow.
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Simon Hart
commented
Still happening in 2.5.23 - do you guys actually TEST that you've fixed a bug before you declare it fixed?
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Anonymous
commented
I'm still encountering a frozen Library on 25.2.3. Restarting app resolves for a moment but freezes again after <1 hour.
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Ashlee
commented
Still Freezes... Still can't select anything. Doesn't work when I close out and go back in either.
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Anonymous
commented
I've updated mine to 25.2.3, and the bug is still there.
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Jordan Sheer
commented
Log collector upload said it failed twice (AdobeLogs_20210505_080721_960-mac.zxp and AdobeLogs_20210505_151016_434-mac.zxp), but I did send the runConfig file.
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Mark Nicoll
commented
Log collector:
AdobeLogs_20210505_082137_033-win.zip
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Mark Nicoll
commented
" please do launch AI twice, post 4th May and let us know if that works for you or not."
I have launched AI over and over again perhaps 20 times now. The panel worked on two of those occasions; on the majority it remained blank. It seems random (at least I can't see a pattern). Just occasionally it works, but then again and again under the same conditions it does not.
I have shared my runConfig file.
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Mariia
commented
If you see the same problem in 25.2.3, could you please collect logs via Log Collector:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.htmlAnd post here the Logs ID, so we can take a look.
Thanks!
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Jordan Sheer
commented
Yep. I'm also still having the issue in 25.2.3
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Mitch Torbert commented
I agree with Mark - this still happening in 25.2.3
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Mark Nicoll
commented
Yeah, this is NOT fixed in 25.2.3
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Anonymous
commented
This happens to me to EVERY DAY and it's maddening. I can never consistently use this basic feature that I have relied on in the past, but now for some reason just bugs out all the time. What went wrong here?
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Tamanzi
commented
Driving me NUTS! Any plans to make this "beta" fix an actual release? All pixelated, "zoomed in" and useless. Every. Single. Day.
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Derek
commented
Having this problem all the time in Illustrator - only way to fix is to close and reopen Illustrator for it only to happen again or still remain unusable. Really disruptive to workflow.
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Tosviscount
commented
I'm having this issue also...its extremely frustrating Adobe...our workflow is reliant on libraries. Without this functionality our team is severely impaired...PLEASE SORT ASAP.
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motopogo
commented
I have been dealing with this for months, and it greatly impairs my workflow. It has become a major interruption throughout my day and is a great embarrassment when working with my creative team and clients during Zoom calls. I should not have to restart my software because I can't switch between libraries. I also use multiple monitors because my company requires us to use MacBook Pros for versatility.
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Johnny
commented
This is also an issue for me. If it is because an external monitor is connected Adobe should fix this immediately most graphic designers use an external monitor.
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Nico
commented
I have the same problem, forcing me to restart adobe programs in order to get it to work
