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Illustrator plays a <ding> sound when trying to move objects

I am attempting to move a vector object from one side to the next using my mouse. While selected, I attempt to move the object with my mouse and I am hearing a "ding" (as if there is a message pop up) and nothing. The object will not move (The layer is not locked), and there is no error message. The object will only move with the keyboard keys. Please help! I recently upgraded to CC2018.

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Tameka shared this idea  ·   ·  Report…  ·  Admin →
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  • S. commented  ·   ·  Report

    Feb 24, 2020:
    Can't find solution, unable to move objects. Its not locked or anything and every attempt has a chime.
    I can rotate things and resize. but can't move with the mouse, only with arrow keys. This happens even with the update

  • Anonymous commented  ·   ·  Report

    Updated and having the same problem. Any other solution?

  • Dawn commented  ·   ·  Report

    I’m currently having this issue an made sure everything was up to date but it still isn’t working

  • Anonymous commented  ·   ·  Report

    Mine usually results from a program error in Photoshop. Close and restart photoshop and maybe you can drag in illustrator again. Hope it helps

  • Lucas commented  ·   ·  Report

    Updated and having the same problem. Any other solution?

  • Anonymous commented  ·   ·  Report

    THAT IS NOT TRUE...i HAVE THE LATEST VERSION AND I HAVE THE SAME PROBLEM

  • Anonymous commented  ·   ·  Report

    Also had this issue. Closed Photoshop and replaced - moving fine now.

  • Anthony Vaz commented  ·   ·  Report

    First time ever to me as well. My stopped working after a forced quit of AI.

    A Mac restart was needed and then all came back working normal again

  • Anonymous commented  ·   ·  Report

    I had this same issue with Photoshop and Illustrator open, Closed photoshop and I could drag layers.

  • Farshad commented  ·   ·  Report

    I got so frustrated that I had to format my laptop and install OS and all Adobe products again to get over this issue at the time.

    However I did not encounter this error ever again.

    PS: Uninstalling and installing AI or all Adobe family together didn't work for me.

  • Sakshi commented  ·   ·  Report

    Hello,
    I am having same issue, with mouse I am not able to vector image. It was working and suddenly not able to move any object. It is very frustrating.

  • Matt Hill commented  ·   ·  Report

    This is so frustrating. I cant produce any work right now.

  • Paul Simpson commented  ·   ·  Report

    Windows 10 same issue. I closed photoshop and it worked normally. I think it has something to do with having 2 adobe programs on at the same time. not sure why.

  • Brien Arnold commented  ·   ·  Report

    Update, when I cancelled the render in media encoder in the background, could use illustrator just fine.

  • Brien Arnold commented  ·   ·  Report

    i'm having the same problem. what's going on? Windows 10, latest update 23.0.3, 64-bit

  • Murph commented  ·   ·  Report

    Also just had this issue twice today. i noticed though that it occurred both times whilst i was copying some large folders running in the background. As soon as this job finished i was able to move objects again.....odd

  • john garcia commented  ·   ·  Report

    Same issue here, same ding sound like there should be an error pop up, but nothing, nothing is locked, can only use keyboard to move objects, this is super irritating and time consuming.

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