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Illustrator plays a <ding> sound when trying to move objects

I am attempting to move a vector object from one side to the next using my mouse. While selected, I attempt to move the object with my mouse and I am hearing a "ding" (as if there is a message pop up) and nothing. The object will not move (The layer is not locked), and there is no error message. The object will only move with the keyboard keys. Please help! I recently upgraded to CC2018.

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Tameka shared this idea  ·   ·  Report…  ·  Admin →
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  • Raymond Campbell commented  ·   ·  Report

    IM HAVING THE SAME ISSUE AS TAMEKA. I cannot move any objects with the mouse. It's very annoying and time consuming. I treid updating the app but it's still the same.

  • Shiya commented  ·   ·  Report

    I am right now facing this issue. I went through all the comments and was surprised that it isn't resolved yet.

  • Anonymous commented  ·   ·  Report

    4/2/2019 SAME PROBLEM, CAN FIXED THIS?

  • Anonymous commented  ·   ·  Report

    It's sad I'm still experiencing this issue. I can't always restart the computer because of other important programs I'm using. :(

  • Anonymous commented  ·   ·  Report

    so annoying! how to sole this??? urghhh

  • Teisha M. commented  ·   ·  Report

    I had this issue too and did this.....EDIT > PREFERENCES > SELECION AND ANCHOR DISPLAY . Then make sure this box is checked. "CONSTRAIN PATH DRAGGING ON SEGMENT RESHAPE"

  • John Garrou commented  ·   ·  Report

    Illustrator is absolutely USELESS right now. I can't move anything.

  • Anonymous commented  ·   ·  Report

    Had the same problem - not sure how the **** this happened, but I did the following:

    Got to EDIT > Preferences > Selection & Anchor Display...

    Now make sure that " Object Selection By Path Only" in NOT selected.

    Don't know how it turned on on its own - but it did. Drove me mad for almost an hour, and now I have a little note next to my computer for the next time this happens - it's not the first time!

  • Ashutosh Gupta (Illustrator Team) commented  ·   ·  Report

    Hi,

    We apologize for having such an irritating issue with your workflow.
    The issue is still not reproducible in-house. We need your help to reproduce the issue.
    Please provide your system details and the objects with which you are working.
    If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, will be very helpful.
    If issue is happening with any file in your system. Please provide us your preferences by mailing at ShareWithAI@adobe.com
    Preference Location :
    Folder Locations in MAC: ~/Library/Application Support/Adobe/Adobe Illustrator 23 and : ~/Library/Preferences/Adobe Illustrator 23 Settings/
    Folder Locations in Windows : C:\Users\<user name>\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings

    You can also try renaming the folder name provided in the paths above, and if the issue fixes for you.
    Then the issue must be due to some preference settings.

    Please reply to us with the details.
    Thanks for your support. Hoping your co-operation
    Regard
    Ashutosh Gupta
    Illustrator Team

  • Anonymous commented  ·   ·  Report

    Same issue - thought my computer had lost it. I can select anything unless i scroll down in my layers panel and click the box on the side. Nothing in my artboard/working space responds to my mouse. Plz help Adobe.
    People pay a lot to use these programs and shouldn't have to deal with programs constantly faulting and effecting their work.
    Is there a way I can restore it to an earlier version so I can actually get work done??

  • Pedro Bardini commented  ·   ·  Report

    Same problem over here as well. The program was running just fine. All of a sudden I couldn't move any object anymore, no click and drag, but nothing else was affected. No layer, image or object locked. Has anyone found the key to fixing this bug? / Running CC2018

    Thanks

  • Anonymous commented  ·   ·  Report

    Having the same problem. How the heck can no one solve this issue? What's up Adobe?

  • Anonymous commented  ·   ·  Report

    it happens to me only when the objects are grouped. As soon as I ungroupe them i can moove objects, wtf @adobe? ding, ding....

  • Farshad commented  ·   ·  Report

    Same here! I'm super annoyed 😡

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