preferences reset to default...EVERY time I open Illustrator
Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).
Anonymous
shared this idea
Hi ,
Thanks for reporting this issue, Illustrator team really appreciate this.
Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:
Kindly provide the exact preferences you are using and the data from below mentioned location .
Mac:- /Users//Library/Preferences/Adobe Illustrator 2X Settings
Win:-C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 2X Settings
Share the above information with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team
22 comments
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Anonymous
commented
I have a screenshot (mentioned in comment posted 2-27-18) but I don't see an option to include it. Please advise.
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Anonymous
commented
NONE of my preferences are saved, even options for user interface. In the folder (C:\Users\MyUserName\AppData\Roaming\Adobe\Adobe Illustrator 22 Settings\en_US\x64) where a prefs file (Adobe Illustrator Prefs) should appear, there is no file with that name.
Attached screen shot shows contents of the "x64" folder after setting custom prefs and closing the application. NO preferences are saved.
I have to reload my Actions folder, my Keyboard shortcuts, and my Workspaces EVERY time I open Illustrator.