preferences reset to default...EVERY time I open Illustrator
Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).
I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
If you are still facing the problem , Please share with us at ShareWithAI@adobe.com keeping the title of this thread as subject to the mail.
I have a screenshot (mentioned in comment posted 2-27-18) but I don't see an option to include it. Please advise.
NONE of my preferences are saved, even options for user interface. In the folder (C:\Users\MyUserName\AppData\Roaming\Adobe\Adobe Illustrator 22 Settings\en_US\x64) where a prefs file (Adobe Illustrator Prefs) should appear, there is no file with that name.
Attached screen shot shows contents of the "x64" folder after setting custom prefs and closing the application. NO preferences are saved.
I have to reload my Actions folder, my Keyboard shortcuts, and my Workspaces EVERY time I open Illustrator.