AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.
Everything will work normally only if I open Illustrator first and then the file.
This happens will every file I've tried, so this isn't an issue of corruption.
Thank you all for reporting this issue and providing us your valuable feedback.
What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:
1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.
For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at email@example.com along with this thread link so that we can identify and fix the root cause.
1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.
Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .
With Best Regards,
El proble aun sigue se ha actualizado el programa abre correctamente deja trabajar guardar etc cerramos el archico y si deseamos abrir el mismo archivo o alguno diferente el se cierra.
Derek Robinson commented
Same problem here. Suddenly can't open certain files. Colleague can open fine on his illustrator. My illustrator gets spinning wheel of death. I restart computer, my file shows up just as everything is closing down. Sooo frustrating!!!!!!
Mark D commented
Updated to that version and now my 3rd party plug in no longer works. Great!
Sorry to say, but not even close to completed, Anish. Photoshop, InDesign, and Illustrator all have their own issues, but this issue has shown up in all three programs for me. It may plague other software, but these are the three major pain points for me. Others I'm sure, have their own.
I've been an Adobe customer since 1989. Very disappointed with the core products performance over the past 6-9 months. They have been continuously deteriorating.
Problem still persists. Can't even open a file.
I delete the AI and re-download it again, but the problem still can't fix it, even is the newest version, the problem is still there. please fix it
Problem still persists and it's horrible
Quincy Campbell commented
This is still an issue in the latest release on 5/2/19.
This bug happens to me constantly, usually when I don't open Illustrator for a month or two.
The only fix I've found is to delete the appdata, which is insanely inconvenient.
Please fix this
This problem still exists. Looking at forum posts, this has been two years and running for some people.
No it definitely has not. Still has this problem and it sucks
Matt Bale commented
I have started a discussion on the prerelease forum for the bugs carried over to 23.0.3...
Same here. Files still not opening with double click in explorer, while Illustrator is already opened.
@Anish No for me Problem is still there. Files still not opening with Double click.
Ryan Johnquest commented
Kind of annoying. Illustrator doesn't open files when double-clicked, but will open them when dragged into the application window.
Come on ADOBE get it together. This is ridiculous.
Same here. Please get this basic feature working ASAP! Losing the ability to open files from explorer pretty much cancels out any fancy enhancements made in decades AFAIAC. Pathetic.
Dhruvin Shah commented
I think i figured it out! :)
go to preferences -> performance -> turn off / uncheck the GPU performance (maybe this is causing the issue?)
worked seamlessly after this!
I have the same issue, so I close it and open it several times until it shows, also because I am viewing the opening screen I see it in the "recent files" like it was the last file opened
I'm having the same problem