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Illustrator CC 2019 is very slow and laggy

I'm using a Mac OS 10.13 Intel Core i7 16 GB. Ever since I updated to the CC 2019, illustrator became laggy and slow. The other adobe apps worked fine after the update. I saw here that I should try turning the dictation off but that didn't help.
Everything in illustrator is slow now. And if I use the blend tool a lot in one document the eyedropper option in the gradient window becomes unavailable. Everything even if it's as simple as moving from one art board to the next or zooming in/out is lagging

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Batoul shared this idea  ·   ·  Report…  ·  Admin →
Completed (Comments Closed)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

Hi All,

Thanks for reporting this issue. We understand your problem, but need some more information to get to the root cause of the problem areas. We’d require information about the specific workflows, tools, features with which you’re noticing performance degradation in Illustrator.

Here are some performance-related issues that are already reported in Illustrator User Voice. If you too are facing a similar issue, kindly add your vote on the relevant threads. If your issue is not listed here, please feel free to open up a new thread. We’re marking this thread as closed for now.

1.Overprint Preview / CPU Previews in 5k→ https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/34318231-performance-issues-in-pixel-preview-on-5k-retina-s

2.Performance issues in basic operations Zoom / Pan

3.Performance issues in Specific features
Rulers→https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32228167-laggy-performance-with-rulers-turned-on
Shape Builder→https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/40204285-shape-builder-performance

Thanks for your patience and support!
Ankit Goyal
Illustrator Team

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  • Sean commented  ·   ·  Report

    The sluggishness of this program is terrible. Please fix.

  • Roman commented  ·   ·  Report

    My new iMac 27 with 40GB of ram can't run empty new document in Illustrator 25 smoothly. Drawing with brush tool with tablet or mouse is super laggy (old slow Windows laptop with CS5 draws like a charm). Random crashes throughout the day. Manipulating objects is super slow. Scrolling through document is slow. Industry standard, wow. Month long struggle with Adobe support with the only solutions being "Reset prefs" or "Reinstall Ai with CC cleaning tool". Only for 59.99/mo. :)

  • Milan commented  ·   ·  Report

    Paying Adobe customers have become unpaid beta testers. What a shame. Illustrator 25 is barely usable and it is affecting my work flow BIG TIME. Shame shame shame.

  • cg commented  ·   ·  Report

    So slow - updated hoping it would help and its impossible - how is one meant to work professionally like this?

  • JD commented  ·   ·  Report

    THIS PROGRAM HAS BECOME AN EMBARRASSMENT... No other programs open One line of text outlined using hand tool, and this program is chugging, the fans kick, and it literally cant DO ANYTHING!!!!

  • Jimmy commented  ·   ·  Report

    Illustrator V25.0 unfortunately is still very, very slow. Trying to select and then move a paragraph of outlined text is still extremely slow. Disable "Show Edges" helps a bit as it seems the amount of visible anchors on a complex selection like outlined text causes Illustrator to have very noticeable lag.

    How is the team making out addressing these issues? This is close to 2 years without a resolution. As for the "Metal" builds, is there more hope for these Beta builds to resolve the performance issue first? Can we discuss whether they do/don't resolve the issues in this post without "NDA" issues?

  • Drew commented  ·   ·  Report

    how am i supposed to charge people for this? sort your **** out adobe

  • Drew commented  ·   ·  Report

    this is seriously the worst application lag ive experienced in at least the last 20 years. i used to get this on much less powerful computers - now im running a top of the line 2019 macbook pro running no other apps and its taking 5 minutes to move an object one pixel across the page. ridiculous.

  • Drew commented  ·   ·  Report

    the lag is terrible. it makes it not even useable as an application.

  • Simon Bowland commented  ·   ·  Report

    Very slow and laggy under Win10 as well. Illustrator is becoming something of a joke recently.

  • Judy commented  ·   ·  Report

    PLEASE CAN ANYONE HELP??? I cannot even click in AI 24.3 on anything without getting a beach ball for about 20 seconds. I need some HELP HERE.

  • Pauly D commented  ·   ·  Report

    Exactly what JD said below.

    Completely new file with nothing in the document, zooming, panning, navigating through doc using the hand tool/ space is an epic fail.

  • Anonymous commented  ·   ·  Report

    Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

    I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

    I've installed the previous version of illustrator to test but had the same performance issues.

    All drivers updated, and ran through performance troubleshooting in adobe support pages.

    Win 10 Pro x64
    i7, 16GB Ram
    Nvidia Geforce GTX

  • Anonymous commented  ·   ·  Report

    Same here on Windows 10 pro. Slow and lagging performance when selecting, moving, zooming, panning etc. Have tested with cpu and gpu preview and run through suggestions from adobe support pages but no change.

  • Wes Rand commented  ·   ·  Report

    Agreed. Lagging is still horrible -- at least on my MacBook Pro it is. I don't see the same issue on my iMac (which has lesser specs than my MacBook Pro.)

  • JD commented  ·   ·  Report

    LAGGING IS SO BAD YOUY CANT EVEN USE THE HAND TOOL IT JUST SKIPS AROUND ?! IN A NEW FILE WITH ~NO~ DATA AND NO OTHER PROGRAMS OPEN... SRSLY U GUYS ARE FAILING

  • JD commented  ·   ·  Report

    IT'S BASICALLY IMPOSSIBLE TO USE THIS PROGRAM WHAT IS HAPPENING OVER THERE????!!!

  • Jennifer commented  ·   ·  Report

    This seems to be the problem after every update, very annoying and frustrating!!

  • Hassan Sherif Designs commented  ·   ·  Report

    Even moving TEXT is laggy in Ai CC 2020, WHAT IS THAT!??? Illustrator is becoming a JOKE!!!
    Why are we even paying money for a program that works only 50% of the time

    And ofc I'll mention InDesign COMPLETELY USELESS ON WINDOWS

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Illustrator (Desktop) Bugs: Performance

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