I am not able to create a new document, the dialog is blank
I am not able to create a new document, the dialog is blank
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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That’s not a real fix though. Although the legacy dialog works just fine, it does not magically makes the modern one work :( Glad at least you are able to crate docs now.
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DeLargy's Print commented
@Egor This appears to have fixed the problem after using the legacy version the past two days.
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As a workaround, try to open Preferences and check 'Use Legacy "File New" interface' — does it help to avoid the problem. Please reply.
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DeLargy's Print commented
When I try to create a new document, the panel will not let me input any artboard sizes, quantities, etc. It becomes frozen and I cannot close the panel or make any changes to it, so I have to manually close Illustrator since I can't work on anything while that panel is open. I've tried waiting and nothing changes. It doesn't happen every time but it is getting increasingly common.
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Check all the methods Ai has to create new documents and see if any of them work.
1. File > New
2. File > New, but with 'Use legacy "File New" interface' option enabled in Preferences > General
3. Creating a new document from an .ait template file (you can save any document as such a template, and then double-click it to create a new document based on it).
If you get any error message — please share a screenshot. -
MUHAMMAD DANISH IMRAN BIN MOHD FARID commented
my document is missing
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The Orbital Agency commented
Yeah, NOT fixed (2022)
Command + Shift + H or Ctrl + Shift + H
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EJ commented
Go to preferences > General > tick the box "Use legacy "File New" interface
This should work
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Eli Carlos Guerreiro commented
Resolveu assim pra mim. Vá em editar/preferências/geral e marque a caixa de opção: - Use a interface anterior "Arquivo Novo".
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Victoria Gasanova commented
Christine Eardley Thank you so much! U literally saved me.
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Dave Teu commented
This problem exists in so many versions of illustrator/photoshop and was never fixed. Only solution was only to manually check " use legacy file new interface".
What's the reason? This is not a new bug, it has been there for years.
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Carlos Decourt Neto commented
Estou com a versão 25.3.1 (64bit) e não estou conseguindo criar um novo documento. Mesma situação ocorre com o Photoshop. Até dia 20 de julho (aproximadamente) estava normal.
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Kelemen Juhász commented
Go to Preferences > General > Check 'Use legacy "File New" interface'. And all is well again. Hope this helps.
TANKX
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Kelemen Juhász commented
POS
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Anonymous commented
I can open old documents but whenever I try to go to file-new it won't open
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Cheryl commented
Well, just ran into this bug in March 2021 on 25.2, so obviously it is NOT fixed...
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skirtland commented
i've run into this bug as well and i am on 25.2
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Christine Eardley commented
It is a work around but go to edit/preferences/general and check the box of (legacy" create new" format)
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Anonymous commented
I did the 25.0 update this morning and I can't get illustrator to start a blank new document. When it opens the whole lower area is just grey. I can open old documents, but the "New Document" option literally does nothing.
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Ezra B commented
Since updating my Illustrator to the 2021 version, the current version, and any other versions prior to it that I have reverted to have not been able to open new documents. When I launch the app, it opens the 'Welcome to Illustrator' window like normal, and I can open existing projects fine, but as soon as I go to 'Create New' or 'Templates', it won't open a new document window. The buttons don't seem to respond at all.
I've tried uninstalling Illustrator 2021 and re-installing, to no effect. I've installed the previous 2020 version, with the same bug where I can't open new documents. It's incredibly frustrating.The only way I can make a 'new' document is to open an existing document, resize the artboard and save as a copy.
THIS IS AN ISSUE ACROSS ILLUSTRATOR, INDESIGN AND PHOTOSHOP 2021.