An unknown error occurred when saving AI file
Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.
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Same here, very slow and half the time same error with saving a file and the file on the server disappears and has to be saved as a new file. Not good in a deadline environment.
I have that problem also, extactly. Unknown error saving, then save PDF first, THEN save as .ai file. PLEASE FIX.
-Signed, original Illustrator 88 user. I'm on Catalina using AI 2020.
Pia Andersen commented
Thank you for sharing! I works when you save as pdf first. But yes very stupid bug. Crazy that Adobe has not fixed it yet
Sue Shaw commented
I have the exact same issue with the error message "An unknown error has occurred". I'm on Mojave and using Illustrator 2020. When I save as a pdf first (as suggested) it then allows me to save as an ai file. Very annoying. My other team members on the same system do not have this problem however. Please can you fix this, thanks.
When I first open the program and try to save a file in ai 2020, I get an error message. I can then save it as a pdf and after that, it will allow me to save as a native ai file.
Also, when trying to save a file as an outlined pdf, it will say the ai file is in process of being saved.
Please fix these bugs in the next update. Thank you.
Tommy Bæk Søgaard commented
Saving as PDF first and then other format works ... but what a stupdi bug.
Same here. After starting Illustrator, first have to save whatever in pdf, then later can work and save everything in AI... Unknown Error if want to try save first AI. Situation reappears after Illustrator restart.
Same problem. Must save first as pdf, close file, reopen pdf version, and voila... can save normal ai file. Horrible behavior. Same on local machine and server and nas so no matter what file system under the hood.
Tuomo Pullinen commented
I'm using version illustrator version 23.1, you can find my operating system in attachments. I'm tryin to save my flat drawing and logo designs with patterns made with brushes and pencil tool. This leads to "unknown error has occured" message coming to me very often. Can you help me with this? I really want to continue working.
Many others from my class is having this same problem.
I keep running into this issue (sporadically though) where it won't save my file.