M1 Apple McBook - Crashing
I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!
This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1
This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update
1). Backup your preferences and launch Illustrator with fresh preferences
2). Quit and re-launch Illustrator once again
3). Use Illustrator in your workflow
If you see AI crash and entire system is not freezing then please create a new issue.
Eric Green commented
I'm also having the same issues using Illustrator on a new MacBook Pro M1, running Big Sur and Illustrator v25. I wish I could say what causes the spinning wheel to appear, but it happens at random (e.g., moving type, adjusting a path, saving a file). Often, the issue does work itself out if I sit and wait. However, just as often, I have to either force quit Illustrator or restart my MacBook. I haven't experienced a similar issue on any other apps. It seems limited to Illustrator.
I have had the same issue today with Illustrator on Macbook Pro M1, it's already crashed 3 times, taking the system down with it and requiring a re-boot. (I have been working with fairly small files.)
First of all I really like your products and rely on them on a daily basis. Having bought the new Macbook Pro M1 I was excepting some smaller issues with some of your software. For Illustrator there is a main issue which really needs urgent fixing: The software randomly freezes and crashes the whole Mac. Working productively is not possible because of the spikes. It happens with larger files but also with rather small ones just while using the pen tool. This really needs fast troubleshooting guys! Thank you so much and contact me if you need any further information.