View Using GPU Gets Greyed Out Permanently with Outline Mode
Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:
OS: Windows 10
GPU: 2 x NVIDIA Titan Black
RAM: 64 GB Memory
GPU Driver: Driver 460.89
Display: ASUS PQ321Q 4K
After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.
Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :
1. Go to Edit → Color Settings
2. Under Settings set the default color profile → North America General Purpose 2
Then try creating new document.
Incase with the above workaround still the issue is observed at your end, please let us know in the comments .
With Best Regards,
Aishwarya G Gadodia
Another vote to say that this bug is back again with the latest update!!(25.3.1) Going into outline mode and boom! cannot went back to GPU preview unless close the app and pen again.
It was fixed a couple of version ago though...
The bug back again for me too.
NVIDIA 2080 Super
As noted by others the bug is back and still in 25.3.1.
Tested it with a brand new file. Worked fine with a blank artboard but as soon as anything as added the bug appeared.
Creating a new file in the same Illustrator session with the bugged file open in another tab works fine with the blank artboard until you add anything too it again.
NVIDIA GTX 1070
The bug is back in the new version 25.3.1
AMD Ryzen 5 2600
NVIDIA GeForce GTX 750 Ti
Nicholas Dunn commented
The bug is back again for 25.3.
OS: Windows 10
GPU: Nvidia 980
CPU: AMD 5900x
Illustrator 25.3 has this issue again
25.3.1 still has this issue
Illustrator 25.2.3 is fine for me
Nvidia Geforce 1050ti
Studio Driver 462.59
Mike Choo commented
This bug is back again for me.
Steps to repro:
Create new document
Add any kind of content (a single vertex will do)
Switch to Outline view - GPU is disabled
Switch back out of Outline view - GPU remains disabled
Saving and re-opening the document will re-enable GPU view, until outline is used again.
Illustrator Version: 25.3
OpenGL Version: 4.6.0 NVIDIA 451.77
GeForce RTX 2060
I am having similar issues with my GPU
OS : Windows 10
In the latest version (25.3 - Windows 10) after engaging Outline View (Ctrl-Y) the view now changes from GPU preview to CPU preview mode and will not revert to GPU preview mode until the file is closed and reopened.
Leo B. commented
Having the same problem with the GPU preview, it turns grey and can't go back to it after it happens, it renders the app useless.
OS: Mac OS Mojave
GPU: AMD Readeon Pro 580
RAM: 40 GB Memory
Here is a screen recording of the bug that I can recreate every time.
1. Image in a linked file placed in AI
2. Mask the image with red box
3. Move image around artboard in real time. Using GPU
4. Double click into mask. Note: Screen goes black.
5. Double click back to artboard.
6. Move image around artboard in real time. GPU greyed out and very very slow.
I get in touch with Support, and interestingly enough they were able to help.
They said for unknown reason (yet) some older .ai files, and some specific content have this issue. Create a new document, and copy paste the content there, that solves my problem.
This is also happening to me
This is also happening for me.
Issue still exists, and it is really frustrating. Any zooming, movement, is just terrible slow...
Macbook Pro 13" (2018)
eGPU (Razer Core X + RX5600 XT)
This bug has been around for more than a month and is a critical workflow process bug and should be top priority. I'd like to think Adobe staff can empathize with tight deadlines that demand accuracy but seeing as this has been around for as long as it has, perhaps not. It's hard to not vilify this company for its severe lack of urgency.
I have received confirmation from Adobe (Twitter) that the steps I showed to create the bug were reproduced from the Adobe Team and that was about a month ago.
I'd like to see some transparency from Adobe and at least provide an update on what they've learned internally about this bug. This would at least restore a little bit of faith.
A few days ago I updated my MBP from Mojave to Big Sur. That didn't fix the issue.
MacBook Pro (15-inch, 2016)
2,7 GHz Quad-Core Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 455 2 GB
Intel HD Graphics 530 1536 MB
Oliver Malms commented
This GPU-Bug is really crazy as it comes in so many incarnations. It seems, that nearly everybody has a slightly different scenario with this bug. I switched back to 25.0 as it seems (at least for me) to be the last working version regarding this bug. But using an old version while paying for the newest features can’t be the solution... ADOBE: FIX THIS! (and all the other bugs, before even thinking of implementing any new "fantastic" features)
Jon Hendrickson commented
Our department has all the exact same computers (iMac (Retina 5K, 27-inch, 2019)) and configurations (64 GB with 2 TB SSD). Three out of five have no issues and are running 25.2.1 without the GPU Render bug. Two out of five have the GPU Render bug. All computers are running the latest version of Catalina (our organization's current IT approved version). I have been through the settings on all the computers and they all match up exactly, from system settings to application settings. This is the most ridiculous bug I've ever seen (the same hardware and software configuration across computers should not have different results). The lack of attention this bug is receiving is appalling. The troubleshooting section for GPU Render in Illustrator on Adobe's site is for version 22.0. Do they even pay attention to the complaints? How can this still be an issue this long after release?
Currently, the two iMacs suffering from this bug are running 24.3 without issue (as far as GPU Render). I am currently running 25.0 on my effected iMac, but I had to start fresh and not transfer settings from previous version. I am still in the process of updating new document templates, setting up workspaces, etc.
Further, when I have 25.2.1 installed, if I use one of the included default document templates, GPU Render is active until I use cmd+R to turn on rulers. After that, GPU Render is deactivated and will not return for that document. I can make several new documents that have GPU Render active until I activate rulers. After an arbitrary number of newly created documents from default templates, it will not reactivate until the application is restarted.
During one day of troubleshooting about two months ago, the bug eventually caused 24.3 to have the same problem. I had to uninstall both 24 and 25 and completely nuke any trace of the settings in Preferences and Application Support folders for 24.3 to have GPU render functionality again. I'm not too keen on doing too much more troubleshooting, because I don't want to have to waste another half a day getting 24.3 to work should this happen again.
You don't need our screenshots, screen recordings, or steps. They have been laid out clearly for you in this thread. Your development team should be able to trace their steps between 25.0 and the next iterations which are having this issue in order to determine what they've changed which could have this effect. Stop stalling and do some work.
I'm also experiencing the problem on some files. All exports (JPEGs/PNGs and PDFs) out of Illustrator are appearing and printing darker. I've had to use a 2nd Mac (M1 Air Laptop) to open the file so VIEW USING GPU isn't greyed out. My company creates packaging for companys Kellogg's, Bayer and Pfizer and this issue is a pain ********** and needs to be fixed ASAP. Latest update from 2 days ago HASN'T resolved the issue.
ADOBE FIX YOUR ****! AFTER I FIND A WORK AROUND I'LL STOP DOING AUTO UPDATES. VERY UNPROFESSIONAL.