View Using GPU Gets Greyed Out Permanently with Outline Mode
Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:
OS: Windows 10
GPU: 2 x NVIDIA Titan Black
RAM: 64 GB Memory
GPU Driver: Driver 460.89
Display: ASUS PQ321Q 4K
After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.
Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :
1. Go to Edit → Color Settings
2. Under Settings set the default color profile → North America General Purpose 2
Then try creating new document.
Incase with the above workaround still the issue is observed at your end, please let us know in the comments .
With Best Regards,
Aishwarya G Gadodia
I have one file that's not working so I created a new file which was working fine initially until I copied over the content form the old file. I tried it again and only copied over the text and it worked, then as soon as I copied over the image from the old file it stopped working. So seems to be specific to certain elements I have on my page.
Max Sanchez commented
I can’t do nothing on illustrator it gpu drive issue
Here are my screen recordings too.
Hello! The screen recording is attached to this bug now, since my original bug report was merged.
Please see Screen Recording 2021-02-09.mov above.
@Vasilis My immediate problem is that an unfixed issue was merged with a fixed one. :)
@Reio I had to roll back to previous version to get my work done. I guess the problem is more generic, since there are more than one ways to replicate the issue. Ai switching to cpu preview is the big picture here. Have you tried to double click on a group? For me that is broken too for example. Maybe there are more.
I see my bug report was merged with this. However the issue I described and recorded is still broken in 25.2. Illustrator 25.2 is still unusable for us because of the issue.
This issue is happening when switching to Outline Mode, while our issue is happening when switching to Artboard Tool.
The problem seems to be fixed for the outline mode but when I enter a clip group or when I use the artboard tool I have the same problem. :(
Since v25.0.1 we're experiencing an issue where GPU preview works initially, but turns itself off when one uses the Artboard Tool. Please see the attached video.
We've downgraded to v25.0 now, which works fine.
Affected Illustrator versions:
• iMac 5K 2019, 32GB RAM, Radeon Pro 580X 8GB, MacOS 10.15.7.
• Mac Pro Early 2008, 26GB RAM, Radeon RX 580 8GB, MacOS 10.15.7.
Sylwester Gałysa commented
I have the same issues!
Windows 10 / Geforce GTX 1080Ti
Eavipsa Roa commented
Yea, i have the same issue
I used to work fine on Ai. Now its almost impossible.
2,7 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 455 2Gb
Intel HD Graphics 530 1536 MB
Mike Choo commented
Same here - if I switch a document to outline mode GPU preview turns off and gets greyed out.
Closing and re-opening the document will re-enable GPU preview.
I can have multiple files open at the same time and this affects them on a case-by-case basis - e.g. only the files I've used outline view on lose GPU preview.
Illustrator Version: 25.1
OpenGL Version: 4.6.0 NVIDIA 451.77
GeForce RTX 2060
Same problem - Win 10 Pro / NVIDIA Quadro P2000
Ho Tong commented
Same with me. I'm working on Win 10 Pro 20H2, Nvidia Quadro P2000.
I have same issue here, i'm working on windows 10 (19042.746)
64bit with nividia GeForce GTX 1660 Super
i only need to close document en reopen it. then the GPU view is working again.
It breakes everytime with outline view (ctrl+y)
view using GPU is then greyed out.
Please solve this soon.
For me, the bug occurs when switching from the Outline view and back to GPU preview.
When I do this, I lose my GPU preview after the Outline view.
Here is my config:
Windows 10 Pro 64 2004 Build.
Nvidia Geforce GTX 1650 Ti Max Q 126.96.36.19956 (from the Lenovo website).
Intel UHD Graphics 188.8.131.5229.
My fix was to downgrade from 25.1 to 25.0.1
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently working to fix the issue.
With Best Regards,
Nicholas Dunn commented
"View using GPU" option stops working and becomes greyed out after using "outlines" view on the active document. (Continues to work on other open documents).
Using Illustrator 25.1 on Windows 10 (OS Build: 18363.1316).
Windows 10 Pro
AMD Ryzen 5 2600
NVIDIA GeForce GTX 750 Ti
When I press Control Y to see the Outline view, then press Control Y again to go back, it does not go back to GPU preview. GPU is greyed out. I can´t use the animated zoom after that. I have to restart Illustrator to get back to GPU preview.