View Using GPU Gets Greyed Out Permanently with Outline Mode
Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:
OS: Windows 10
GPU: 2 x NVIDIA Titan Black
RAM: 64 GB Memory
GPU Driver: Driver 460.89
Display: ASUS PQ321Q 4K
After having investigated the issue with some users , we have been able to find a reproducible scenario for this issue which is due to using a specific color profile which is Generic-CMYK.
Our team is working on fixing this issue on priority.Until the issue is fixed please follow the below steps as a workaround :
1. Go to Edit → Color Settings
2. Under Settings set the default color profile → North America General Purpose 2
Then try creating new document.
Incase with the above workaround still the issue is observed at your end, please let us know in the comments .
With Best Regards,
Aishwarya G Gadodia
I'm glad I found this thread. I was having a similar issue. Starting a brand new file in Illustrator with GPU Preview enabled but then placing a jpeg I created in Photoshop caused the document to switch to CPU Preview (GPU greyed out). Reinstalled version 25.0 and it is fine.
I thought the issue was my monitor and/or my pantone swatches. I spent so much time adjusting the colours in my files before realizing it was the preview mode that was messed up. Frustrating!
Gabriele Bianco commented
I'm experiencing a glitch when I switch between CPU and GPU preview.
Some parts of the graphics are blank and some images disappears.
All this when GPU preview is enabled.
When I switch tu CPU it's all fine.
I'm experiencing the same issue. I can replicate it from a blank document so hopefully this helps.
Once I place a linked .png or .gif file in the blank document GPU preview is disabled and is greyed out from the view menu.
I can place a linked .psd, .tif, and .jpg without any issue.
There are also certain older files that open up with the GPU preview disabled as well. Those files have embedded raster images.
My system specs are attached
Rainer, I've found that only v25.0.0 works for us. Give it a try.
Rainer Rressel commented
Very similar problem here with both my Macbook Pro M1 and my iMac 2019 (i9, Vega48) with latest OS X Updates: Both machines lose GPU support when accessing a grouped elements, when turning on rulers or using guides. A document from scratch works just fine as long I don't do one of mentioned things above.
On the iMac I switched back to Ai 24 wich works fine. Ai 25 is a broken version.
Also tried 25.2.1 (Mac, Catalina) and discovered a new bug: Objects temporarily dissapear (kind of flicker) when dragging with GPU-View. Going back to 24.3. Again.
Just tested v25.2.1 and it seems to be broken still.
This might be one way to force the bug to happen. But I had this also without raster files beeing involved, so there seem to be some more ways to trigger it...
I was able to duplicate it. When I imported a client-provided raster file, it killed the GPU feature for all open documents. Deleting the raster file and restarting AI was the only thing that fixed it. Even resaving the raster file as a jpeg and reimporting still killed the GPU feature. Taking a screenshot of the jpeg and importing that fixed it. When opening the offending raster file, I got Camera Raw Filter warning about the ICC color profile. I'll attach the file that gave me problems.
That’s the problem with subscriptions: You pay for the newest version, but you have to use the old version, until all bugs are fixed... It’s March 2021 and we are forced to use Illustrator 2020, because the actual version is not reliable.... Maybe, when Illustrator 2022 is released, we got a bug free version of Illustrator 2021...
Since we have updated to Illustrator 2021, on one of our machines (Mac mini 2018) "View unsing GPU" (CMD+E) is greyed out and can’t be activated. GPU IS activated in the Illustrator Preferences! Using Illustrator 2020, this function works as usual.
An other glitch, that we noticed on both of our machines (the 2018 mini and a 2019 iMac): When opening a document in Illustrator 2021, the window turns black for a moment until the document is shown. This does not really cause any problems, it is just strange and does not occure with Illustrator 2020.
Having tested everything for some days It is getting even stranger. On the iMac, where the GPU preview seemed to work, I was editing a document with GPU preview active and when I place a tiff image in my artwork, Illustrator instantly switches to CPU preview and GPU preview gets greyed out.
Adobe, before adding any new features, that nobody needs, PLEASE fix the basic functionality!!!
I have one file that's not working so I created a new file which was working fine initially until I copied over the content form the old file. I tried it again and only copied over the text and it worked, then as soon as I copied over the image from the old file it stopped working. So seems to be specific to certain elements I have on my page.
Max Sanchez commented
I can’t do nothing on illustrator it gpu drive issue
Here are my screen recordings too.
Hello! The screen recording is attached to this bug now, since my original bug report was merged.
Please see Screen Recording 2021-02-09.mov above.
@Vasilis My immediate problem is that an unfixed issue was merged with a fixed one. :)
@Reio I had to roll back to previous version to get my work done. I guess the problem is more generic, since there are more than one ways to replicate the issue. Ai switching to cpu preview is the big picture here. Have you tried to double click on a group? For me that is broken too for example. Maybe there are more.
I see my bug report was merged with this. However the issue I described and recorded is still broken in 25.2. Illustrator 25.2 is still unusable for us because of the issue.
This issue is happening when switching to Outline Mode, while our issue is happening when switching to Artboard Tool.
The problem seems to be fixed for the outline mode but when I enter a clip group or when I use the artboard tool I have the same problem. :(
Since v25.0.1 we're experiencing an issue where GPU preview works initially, but turns itself off when one uses the Artboard Tool. Please see the attached video.
We've downgraded to v25.0 now, which works fine.
Affected Illustrator versions:
• iMac 5K 2019, 32GB RAM, Radeon Pro 580X 8GB, MacOS 10.15.7.
• Mac Pro Early 2008, 26GB RAM, Radeon RX 580 8GB, MacOS 10.15.7.