AI 25.2 crashes on opening - MacBook Pro w M1 chip
I have a brand new MacBook Pro with an M1 chip. Illustrator updated to 25.2 when I set up the machine last night - but it won't open. It tries and gets hung up on the start screen.
I uninstalled and reinstalled, then did same again and used 25.1 but no luck.
What are my options? I have a mountain of work requiring the CC suite.
Running BigSur 11.2.1
Thanks for reaching out.
We have found that there are two possible solutions for this which are mentioned below -
1. Reinstalling the CCD (it gives the right set of permissions)
2. Creating the new admin user account.
Let me know if any of these works for you.