Hi Illustrator team,
I am using v26.4 on a Mac and getting this problem constantly. Not sure if this is a problem related to the software or the magic mouse. It is making me extremely frustrated. Please let me know if I can do something about this problem.

Hi,

In the meantime I have updated again to Illustrator CC2022 v26.4.0. The problem has not disappeared with it, but I can test in parallel and I can also do my job with CC 2021.

It looks quite like the "green cursor" problem has to do with the mouse.

Both the wireless Apple Magic Mouse I and II have the problem.

With both the USB Apple Mouse Trackball and the Wacom Intuos Pro M PTH-660 pen, I have not been able to find any problems so far.

Many greetings Peter

Hi developers,
also look up the following discussion in German at hilfdirselbst.ch

Illustrator CC2022 v26.4.0 massive Probleme / Mac
Peter Lenz, 31. Jul 2022, 12:27
https://www.hilfdirselbst.ch/gforum/gforum.cgi?post=584031#584031

Regards,
Uwe Laubender
( Adobe Community Professional )

Hi

the current version of Illustrator CC2022 v26.4.0 is causing massive problems mainly when duplicating objects with choice key, but also simply when moving them with the mouse.

When duplicating objects with the Option key, a warning tone sounds and a cursor with a black arrow pointing to the top left appears, and a white cross on a green circle appears at the bottom right - just as if you wanted to drag and drop an object from one document to another.

After that, objects sometimes cannot be moved at all - a warning tone always sounds.

However, such an object can be moved, scaled, rotated etc. with the arrow keys. Sometimes it helps to select another object and then select the stubborn one again.

The problem occurs with multiple files as well as with a newly created file.

The problem did not occur with the previous version 26.3.1 with the same documents.

What I have already tried without success:

-Display with CPU enabled
-Preferences deleted
-Illustrator cache files deleted

-Removed all third-party PlugIns, including those from Adobe Exchange.
All PlugIns were up to date in each case.

-Uninstalled and reinstalled the program - also without success.

Other problems (more cosmetic):

The "Missing Profile" dialog box when opening a file, moves a bit further to the left each time a file is opened, until it finally reaches the left edge of the screen and stays there.

The same thing happens when saving files. Here it is the "Illustrator Options" dialog box.

I have since reverted back to version CC2022 v26.3.1 - and all is well again.

Since a downgrade removed the latest version CC2022 v26.4.0, I can't test out any tips for now.

Many greetings Peter

キャンバス上にあるパスを選択し、移動させようとしてドラッグ＆ドロップしても、
パスがもとの位置にもどり希望の位置に配置されません。

移動できないのはパス・テキスト・画像など全てです。
この症状は常にではなく不定期で起こります。
また、繰り返し移動を試みると２回から５回目には無事移動することがほとんどです。

ドラッグ＆ドロップする際、カーソル付近にコピーする時に表示される「+（プラスマーク）」が表示されることがあります。
しかしこの時キーボードには触れておらず、マウスのみの操作ですが表示されます。
「+（プラスマーク）」が表示されていなくても、同様に移動できない症状は起きます。

これらの症状は、OSとIllustratorをアップグレードしてから起こるようになりました。
・MacOS：10.14　から　10.15（Catalina）に更新。
・Illustrator：CC2019　から　CC2022 に更新。

同じ時期にアップグレードした、同じ作業環境の別のMacProも同様の症状が起きています。

作業環境
・Mac Pro (Late 2013)
・macOS Catalina（10.15）
・Illustrator2022　26.1

１秒で終わる動作に毎度時間を取られ困っております。
ご教授ください。

＝＝＝

メッセージで同じ症状のフィードバックを知ることができました。
アップデートして問題が解決しました。
ありがとうございます！

There's a "chirping" sound when I try to move objects and it won't let me. This happens about half the time I try to move an object in Illustrator.

Using Ai 26.1 on Mac M1 Pro Laptop version 12.3.1

With the selection tool, I selection an image and attempted to move it. A green plus button appeared and the object will not move. Instead the object snaps back in place and an audible sound is made by illustrator signifying I was trying to do something that is not possible nor allowed.

All snap options have been disabled and yet this problem persists. Only by copying and pasting the object am I then allowed to move it.

When I try to drag a shape to a different place, it won't move. My cursor moves but the object stays and I get a "beep" as if I'm trying to do something that's not allowed. It's unbelievably frustrating.

Great to hear about the new goal... maybe now this bug can get some attention. It's only been around for about 3 years or so.

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43508817-document-window-on-opening-will-not-expand-to-full

Exactly this. It's infuriating. Any fix on the horizon? I'm designing 3 decks of cards and I have tons of artboards going where I'm moving things around - it keeps making a sound and kicking it back. I'm wasting tons of time!

1.
iMac(21.5-inti,2017) OS Monterey(12.2.1) / Illustrator 26.1

2.
画像を移動させようとマウスでクリックしたまま動かすと緑丸に＋マークが出て、動かしたい位置で話しても元の場所に戻ります。
たまに選択していない他の画像が勝手に移動されることもあります。
70％の確率でこのような状態が発生し作業効率がかなり落ちています・・・

3.
26.1にアップデートしてからこのような状態になっています。
色々と調べたりIllustratorの環境設定なども見直しましたが解決策はヒットせず。

何か解決策はありますでしょうか？

================================

4月11日現在、バージョンが26.2.1になった途端上記バグは解消されていました。
バグの修正にご対応いただきありがとうございました。

@Ankit, is the official 26.2 build released yet? I see it here but not available to download via CC.

https://helpx.adobe.com/in/illustrator/kb/fixed-issues.html

MacOS11.6.4/Illustrator2022　26.1　で同じ現象が出ています。
選択ツールでオブジェクトを掴んでドラッグすると他のオブジェクトを移動したり、移動できずキャンセルされます。
--------------------
26.4.1で同じ症状が出ています。

Same here. I can't move any object. Very temperamental and annoying. I can nudge them with my arrow tool no problem. But when you have a billboard size file, forget it. Please fix adobe!!!

ダイレクト選択ツールでオブジェクトを選択し、移動しようとするとエラー音がして元の位置に戻されます。
グループ選択ツールでも同様です。
オブジェクトの種類(テキスト、リンク画像など)は限定されず、どのオブジェクトでも起こります。
キーボードの矢印キーで移動、バウンディングボックスツールに持ち替えての移動は可能です。

The "pre-released" version that Adobe referred to requiring users to download another app called "TestFlight", seems over-complicated and I don't know how it'll affect the current settings.

When will we get the official updated AI version instead of the pre-released version?

Same problem here. It's *really* affecting my workflow.

MacOS 11.6.5 (I can't upgrade to Monterey, am on a MacBookPro mid 2014)
16Gb RAM
Illustrator 26.1

I too, am too afraid to try this out.
For those of you looking for a temporary fix-- you can 'downgrade' to an older version of AI... I bumped back down to 26.0.3 and haven't had the issue.
BUT**** I did have an issue with it clearing all my preferences :( ***READ AHEAD:

I read somewhere that you are FIRST supposed to click "uninstall" on your current version, because it will prompt you to keep all your preferences/shortcuts/etc saved... ***I messed up and just went strait to the "install" button on the version I needed and it automatically uninstalled the newest-- and no prompt happened, and now I'm having to rebuild my entire workspace layout, re-program shortcuts- and more.
I do currently have about 10 tabs open on researching these forums to figure out how to drag and drop my saved workspace and shortcut files to the new program folder but it has been a mess and apparently other folks have had the worst luck with it.

SO, if you do go to downgrade, learn from my mistake. Worst case scenario, take a screen recording and scroll through all your keyboard shortcuts & general preferences; and screenshot your workspace so you have it to reference if you do still end up losing your preferences.
Hope this helps!

I also received the email from Adobe RE the pre-release Beta. Personally I'm too worried that that could potentially lead to more issues so I'm just resigning myself to dealing with the bugs from 26.1 until they release the official update.