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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Pen Pressure not working

    For some reason pen pressure isnt working in illustrator CC 2019. Im on Windows 10, and everything works fine in all other Adobe softwares. Have tried updating all the drivere and reinstalling illustrator bit noting works. Also tried resetting preferences.

    4 votes

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustrator CC 23.0.2 Align Distribute not working correctly MacOS Mojave 10.14.3

    Align Distribute. If I do not have the window open and I select the objects & the key object then open the Align window, the distribute input field does not allow for input. I have to deselect the key object then reselect the key object then it will allow me to enter the input field. Also occasionally if I enter a distribute measurement of 1" or an integer it does not read it as 1", instead it reads it as 0.1 but shows up as 1 until I do a save as not a save. If I do a save…

    4 votes

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    10 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lock/unlock width and height while scaling

    If I have a rectangle for example and I unlock the width and height so that I can change the values separately, If I change the width or height (size) the object transforms proportionally.

    Example:

    Object 500 H x 500 W px (locked):
    If I change H -50px I get 450 H x 450 W px.

    Problem

    Object 500 H x 500 W px (Unlocked):
    If I change H -50px I expected to get 450 H x 500 W px.
    But what I get is 450 H x 450 W px.

    4 votes

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. Artboard Tool button crashes Illustrator

    I'm trying to put this in the "Illustrator Bugs" category, but the button I have to click says "Post idea". Apologies if this is in the wrong area.

    Every time I click the artboard button Illustrator crashes.

    I'm using a 2017 iMac
    Illustrator version 22.0.1

    I've been having the same problem since the last time I updated Illustrator (several months). Doing research in the trouble shooting forum leads me to believe this has been a problem since October 2017.

    No one had posted a solution in the forum.

    I spent a while on Adobe's website searching for the appropriate phone…

    4 votes

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can't reset the bounding box of a square that's been rotated 45 degrees

    I can't reset the bounding box of a square that's been rotated 45 degrees. I feel like I should be able to.

    4 votes

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    4 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't put objects exactly in the middle of another object

    At first I thouht it was an alignment problem, then i looked up to help videos but none of them solves my problem. I want to put a figure for example a square, then I want to put another square to have the exact triangle of that square but it won't let me make another figure exactly in the middle, it always goes left or right but not center. Help please!!

    3 votes

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Tools aren't working from toolbox. All of them are now erasers or disabled.

    Version: Adobe Illustrator 22.0.1

    Opened a new project. I only just manage to open my rulers and set up some guides before the line tool refuses to work. Has the icon denoting that it will not work on that layer next to the cursor. Try a different tool and it's the same thing. Try opening a new layer, and it's still the same. So I open a project I was working on yesterday. I'm on the direct selection tool here, but instead of the pointer, I have a circle for a cursor. Curious, I drag it across work. It's in…

    3 votes

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Smart guides does not align to compound shapes.

    Smart guides do not align to compound shapes.

    3 votes

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  9. 3 votes

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. Troubleshooting with anchor points

    While trying to add a new anchor point to an intersection it adds it in another place, some pixels to the left. Basically, it happens whenever I try to use the pen tool. At the same time looks like whenever I move an object it doesn't go exactly where I want it to. Basically, no overlapping or adding anchor point to an existing vector.

    3 votes

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    3 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool

    Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.

    I am not using GPU as Illustrator can not find my Nvidia GT540M
    Windows 10
    8gb ram
    quad i7
    Asus N53sv

    3 votes

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    13 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  12. Trackpad selection issue with High Sierra

    When selecting objects or drawing with any of the tools, Illustrator is not recognizing the trackpad release, so objects remain selected and the only way to deselect them is to Command-tab out of the application. I was able to duplicate this problem on my laptop as well. Appears to be related to the trackpad because the same issue doesn't appear to happen when I use a standard mouse.

    3 votes

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    Request to Contact Support  ·  2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  13. Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.

    I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!

    2 votes

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Smart Guides - Center point not usable

    When Smart Guides are enabled, the Center point of an object is shown, when hovered over the edges of the object, but it dissappears (and doesn't snap) when trying to hover over the Center point itself.

    2 votes

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  15. seletion tool could not move the selected object.

    i can select the object using the selection tool but i could not move the object using selection tool, please help for this situation.

    2 votes

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. pen tool bug, "option" key does not activate usable "convert anchor point tool".

    ai 22.1 on sierra mac. 10.12.4

    I can see the convert anchor point tool when using the pen tool by pressing option , however when I try to click an anchor point it keeps defaulting back to the pen tool, this is annoying.

    2 votes

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  17. Clipping mask not working

    When I try to create a clipping mask with a photo and a vector shape nothing happens. I draw a circle over the photo and use shortcut Ctrl+7 and absolutely nothing happens.

    2 votes

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  18. Clipping Mask

    Every time i try to create a clipping mask, it says in order to create a clipping mask i have to have more then one object in the clipping which i do but it still doesn't work.

    2 votes

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  19. zoom

    the shortcut for the zoom "space + Cmd + opt" is broken... It's a selection's tool which appears, I don't change my shurtcuts.

    Illustrator 22.0.1 on macBook Pro OS High Sierra 10.13.3

    2 votes

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  20. Crash in Illustrator CC 2018 while using Wacom

    After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.

    2 votes

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    3 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator QE

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