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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  • My feedback
  1. DXF files not coming in to scale

    Catalina
    New Illustrator update 25.1 — DXF scaling is off, not correct.
    Original size nor does it work using 100% scaling import.
    Previous version no problem... DXF files come in to scale "original size"

    12 votes

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    14 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. SVG Stroke Widths are not scaled according to viewBox

    MacOS Mojave 10.14.6
    Illustrator CC 2019

    1. rename the attached .txt file to .svg and import the SVG file into Illustrator.

    expected: it should display two horizontal lines
    actual: it appears as a rectangle because the lines are touching

    here are two lines, 200px apart, with 100px stroke width in a 500x500 SVG with a viewbox of 1000x1000. since the viewbox is twice the size of the SVG document, the stroke width should be scaled down to 50px and the lines should not overlap.

    12 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Clicking on File > File Info... does nothing and sometimes locks up

    When opening a file or creating a new file, nothing happens when I click on File > File Info...

    The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.

    On version Illustrator 22.0.1
    Running Mac OS High Sierra 10.13.3 (17D102)
    MacBook Pro (Retina, 13-inch, Early 2015)

    12 votes

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    17 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. PNG Not exported with Black Background

    Export Element > PNG > Background Color Black not working

    Illustrator Version: CC2018, 22.0.1 (64-bit)
    OS: Windows 10
    Language: German

    11 votes

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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. SVG files scaling issue

    At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.

    11 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. illustrator save as PDF bug - v24.0

    i have a problem with the new version of illustrator 2020 (v24):

    if i save a file as PDF i am not able to open it or preview it
    - see the test.pdf how all pdf files saved under illustrator v24 looks for me...

    System: iMac Pro 2017 - Mojave 10.14.6

    9 votes

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    12 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up

    Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.

    These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?

    See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#

    10 votes

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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. TIFF形式で書き出す時に日本語でファイル名をつけるとTIFFファイルのレイヤー名が文字化けする

    Illustrator ver25.3.1 ja_JP/Macintosh
    macOS10.15.6

    再現手順
    1.アートボード上にアートワークを用意する。
    2.ファイルメニュより「書き出し>書き出し形式」を選択しオプションのTIFFファイルを選択する。
    3.書き出されたTIFFファイルをPhotoshopで開くとレイヤー名が文字化けしている。

    結果
    TIFFファイルのレイヤー名が文字化けしている。

    期待する結果
    TIFFファイルのレイヤー名がver.25.2.3での結果のように正常に出力される。

    これは大勢に影響のない問題ですが、一連のUnicodeテキストの取り扱いに関する不具合だと考えられます。
    書き出されたTIFFファイルのイメージリソースブロック中の8BIMシグネチャ(TIFFファイルはリトルエンディアンですからファイル内のバイト順序は逆転してMIB8で保持されています)の関連する識別子が2つあります。このうちnormがシフトJISコードでビッグエンディアンにて記述されます。もうひとつのluniはUnicodeでリトルエンディアンで記述されるのが本来の状態です。このluniの方が文字化けを起こす要因です。しかし、どの様な変換エラーなのかまでは把握できませんでした。以下は不具合が生じている部分の抜粋です。いずれもファイル名は「テスト-1.tif」としています。

    ver.25.2.3による出力
    C630 B930 C830 2D00 3100

    ver.25.3.1での出力
    C900 6500 C900 5800 C900 6700 2D00 3100

    ※各文字コードはリトルエンディアンですからUnicodeLTとなります。
    ※最新版のPhotoshopはmormの方を正しく出力出来ないバグが存在します。

    8 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「日本語ファイル名で書き出した TIFF ファイルのレイヤー名が文字化け」問題を修正した、Illustrator 2021(ver.25.4.1)を一般リリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

    もし、修正されていないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  9. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

    7 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. SVG text export failure

    Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
    To reproduce:
    • Create a blank document
    • Create a new text object with the Type tool
    • Give the text object a name in the Layers control panel
    • Export to SVG, setting Object IDs to "Layer Names"

    The resulting SVG code will contain a <text> entity, but without its "id" attribute!

    5 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  11. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save…

    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

    OS X version 10.12.6; Illustrator version 22.0.0
    Previous versions of Illustrator worked correctly.

    5 votes

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    11 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  13. Can't Save certain files on Big Sur (Illustrator 24.3)

    While saving certain files, illustrator starts loading, freezes and crashes.
    Reinstalling didn't seem te work.

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. crash cc2020 24.0 when export rasterized file with spot colors

    Dear Sir. Madam,
    when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
    please contact me for further information
    thank you
    Best Regards

    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Export as SVG: linked image gets deleted

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try…

    4 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. SVG Export

    AI 22.1. 64-bit Windows 10
    The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.…

    3 votes

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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  17. successful save to svgz

    Dear people,

    I refer to the following topic
    https://forums.adobe.com/message/9978412#9978412

    Hope you will find a real solution. So things will work in the newest versions of AI too.

    Kind regards,
    Suzanne

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  18. Illustratorでpsdを書き出しした時の線上のエラーについて

    Illustrator ver22.1 でpsdファイルに書き出しした時に、添付ファイルのように線上のエラーが発生しました。発生したのはその時だけで再現性はありません。このような状況はたまに発生しています。何か原因があれば教えていただけませんか。

    Photoshop書き出しオプション:
    カラーモード(RGB)解像度(300)統合画像
    アンチエイリアス(なし)ICCプロファイル埋め込みなし
    OS:Windows7 Illustrator ver22.1(x64)

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    お返事ありがとうございます。

    それでは、一旦、こちらのレポートは対応完了とさせていただきます。
    コメントはオープンのままにしておきますので、もし問題が発生した際には、コメントにてご報告ください。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  19. 勝手にファイルが保存されてしまう

    Adobe Illustrator 2020の一部のaiデータで保存する前にファイルと閉じようとすると、勝手に保存されてしまいます。環境設定の自動保存はすべてチェックを入れて外して適用したのですが変わりません。
    ファイルはクラウドドキュメントではなく、NASに配置しているファイルです。

    しかも発生するときは何度か再起動すると発生しなくなりますので、バグではないかと考えています。

    1 vote

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  20. jpeg書き出しが出来ない

    illustrator(Beta) 25.3.2
    MacBook Air M1 OS11.2.3

    ファイル>書き出し>書き出し形式で、jpeg書き出しを解像度300ppiで行おうとすると、その解像度では……と表示され書き出しが出来ない(150以下は書き出しが出来る)。
    他のバージョンでは、解像度300ppiの設定で問題なく書き出しが出来ている

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました問題でございますが、社内での検証(ver.25.3.1/ MacBook Air M1)では再現ができませんでした。

    こちらのトピックは対応終了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム

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