62 results found

1. SVG Export Settings not applied

   Operating System: macOS Monterey v12.1
   Illustrator version: 26.1

   Steps:
   1. Open .ai file or .svg file in Illustrator that uses a gradient
   2. Export as SVG with the following settings (see attached screenshot):
   - Styling: Presentation attributes
   - Font: SVG
   - Images: Preserve
   - Object IDs: Unique
   - Decimal 2
   - Minify: yes
   - Responsive: yes

   Expected Result:
   - The SVG elements use the "fill", "stroke", etc attributes directly
   - No <style> tag
   - No inline style attributes in the SVG elements
   - Object IDs are random strings (uuid)
   - SVG shouldn't have the <?xml starting tag

   Actual Result:
   - Object IDs are not random, it' using "a, b, c, d, ..." as the IDs - similar pattern to what Object IDs = Minimal would look like
   - There is no styling applied at all
   - When opening the file in Chrome, the styling is lost and most elements appear black

   This is an issue because it conflicts with other elements on the web page that the SVG will be displayed on

   Operating System: macOS Monterey v12.1
   Illustrator version: 26.1

   Steps:
   1. Open .ai file or .svg file in Illustrator that uses a gradient
   2. Export as SVG with the following settings (see attached screenshot):
   - Styling: Presentation attributes
   - Font: SVG
   - Images: Preserve
   - Object IDs: Unique
   - Decimal 2
   - Minify: yes
   - Responsive: yes

   Expected Result:
   - The SVG elements use the "fill", "stroke", etc attributes directly
   - No <style> tag
   - No inline style attributes in the SVG elements
   - Object IDs are random strings (uuid)
   - SVG shouldn't have the <?xml starting tag

   Actual Result:
   -… more

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Regards,

   Rohit Jain

   Illustrator Team

2. v27.8.1 - Random files having images corrupted upon file save

   Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

   After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by downgrading to version 27.7. Also any file that has been damaged by saving out of 27.8.1 can be then opened in 27.7 and re-saved and the issue will have been fixed.

   Screenshot samples attached. Could not provided Ai files due to size.

   Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

   After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.

3. Can't Save certain files on Big Sur (Illustrator 24.3)

   While saving certain files, illustrator starts loading, freezes and crashes.
   Reinstalling didn't seem te work.

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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue is fixed in Illustrator 25.0 and above for Mac OS Big Sur. Users can disable the “Background Save” option in File Handling & Clipboard preference to workaround this issue in 24.3 and below.

4. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save the artboard as a separate file, but that is crazy as it comes with a ton of unnecessary code and when working with multiple artboards, this turns into caos.

   But when exporting as artoboard, the layer named (stroke) is ignored and not put into the final svg. The path id is preserved, but thats it.

   So, something is wrong with the ids and objects naming or maybe just the export tool. I dont know what or why its ignoring the layer id for some artwork and not all artwork.

   When exporting to SVG, some tags are ignored and some are not for the same document and export event.
   I tried reproducing the problem and were successful.
   Also, I tried fixing the problem and were, in a sense, successful.

   Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

   Another fix is to save… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.

   OS X version 10.12.6; Illustrator version 22.0.0
   Previous versions of Illustrator worked correctly.

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. crash cc2020 24.0 when export rasterized file with spot colors

   Dear Sir. Madam,
   when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
   please contact me for further information
   thank you
   Best Regards

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

7. Export as SVG: linked image gets deleted

   Hi All,
   I have an issue when exporting to SVG.
   I created an AI file with a linked jpg image as a background, and some text on top.
   When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
   So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try to export again I get an SVG with no background image, because the link is broken.
   I tried to embed the image in the AI file before exporting. When I export the first time, same as before, SVG is correct but I lose the image file, even if it's embedded and not linked, this is very strange. If I try again without original image file, I get an SVG file with background image, but it's much bigger than before, like 400kb instead of 80kb. Comparing the 2 SVGs, I see in the code that the first one has the image embedded as jpg, and the second as png, don't know why.

   AI 23 on macOS High Sierra 10.13.6

   Hi All,
   I have an issue when exporting to SVG.
   I created an AI file with a linked jpg image as a background, and some text on top.
   When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
   So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try… more

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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   This issue is fixed in Illustrator 23.0.2 update

8. SVG Export

   AI 22.1. 64-bit Windows 10
   The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct. The other images also export correctly.

   AI 22.1. 64-bit Windows 10
   The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.… more

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Illustrator fails to export all text into final pngs or jpegs

   I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.

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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.

10. Version History Panel not displaying any content (previous versions, bookmarked, etc.)

    Problem:
    Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.

    My setup:
    Macbook Pro M1, OS Ventura 13.3.1
    Adobe Illustrator 27.4.1

    What I've tried to do:
    - Restart Creative Cloud and Macbook
    - Create and save a new .aic file

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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This issue has been resolved.

11. autocadで作ったブロックの読み込み

    1. winodows10pro
       Adobe illustrator 2021 ver 25.4.6
       Adobe illustrator 2022 ver 26.3.1

    2. autocadで作成したdwgをイラストレーターで開いた

    3. ブロックが配置されている画層にデータができてほしかった　･･･添付ファイル25.png
       Adobe illustrator 2021 ver 25.4.6 実行時

    4. ブロック作成時の画層でデータができてしまった　･･･添付ファイル26.png
       Adobe illustrator 2022 ver 26.3.1実行時

    illustrator 2022 ver 26.0.3 では3.の結果になってくれた

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    Completed (Comments Open)  ·  AdminPCM Miyuki (PCM, Adobe Illustrator) responded

    feng ren 様

    Illustratorデスクトップ版の製品フィードバックへのご協力をありがとうございます。

    Illustrator 2022 ver 26.0.3をお使いの上で、期待された表示結果が得られたとのことでしょうか。

    Illustratorは常にアップデートを行なっておりますので、最新版のご利用をお勧めしております。

    
    

    今後ともどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

    
    

12. 別名保存後にJPG書き出しした際、JPGのタイトルが別名保存前の名称になる

    オペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    macOS Catalina 15.7
    Illustrator 26.0.3（2022）

    問題が発生したときに実行していた手順
    1　aiデータを開く（ファイル名　1.ai）
    2　別名保存する（ファイル名　2.ai）
    3　JPG書き出しをする（ファイル→書き出し→書き出し形式→ファイル形式：JPG）
    4　保存されたJPGをFinderの「情報を見る」で情報を開く

    想定していた結果
    ファイル名、タイトル共に「2」となる

    実際の結果
    タイトルが別名保存する前の名前「1」となる

    業務のワークフローで、
    aiデータをJPG書き出し→フォトショップのドロップレットでPDF変換→
    PDFにキーワードをタグとして付与しフォルダに集める→必要な時にFinder上で検索
    という手順を行っています。

    PDFにする際、JPGのタイトルがそのままPDFのタイトルとなるようで、検索の際にタイトルでもヒットするため関係ないファイルも検索されてしまい困っています。Acrobatでタイトルの変更ができますが、ファイルの最終更新日時が変わってしまうので可能な限り避けたいです。

    数年前から同じような現象が起きているので、以前のバージョンから発生しているかもしれません。

    よろしくお願いします。

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    Completed (Comments Open)  ·  PCM Maro responded

    Ilustrator 製品版フィードバックへのご協力ありがとうございます。

    
    

    OS でのファイル情報の「詳細情報」は、ファイルのメタデータのタイトルが参照されます。

    Illustrator では「ファイル > ファイル情報...」メニューを選択し、ファイルのメタデータを設定変更できます。

    
    

    書き出しファイルにも、このメタデータが使用されますので、Illustrator の「ファイル情報」メニューで変更したメタデータのタイトルが、OS のファイル情報の詳細情報に反映されるかご確認ください。

    
    

    よろしくお願いいたします。

    Illustrator チーム

    
    

13. 書き出し設定からjpgを書き出した時。

    書き出し形式からjpgを書き出した際，裁ち落とし設定を入れていてもアートボードの大きさで書き出されてしまいました。2020では通常の書き出しができたので，2021のみのバグのようです。

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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    最新バージョン「v26.2.1」でも検証いたしました。

    書き出しダイアログで「アートボードごとに作成」オプションを有効にすることで、裁ち落としを含めたサイズで書き出されますので、ご確認ください。

    問題があるようでしたら、ご報告ください。

    よろしくお願いいたします。

    Illustrator チーム

14. successful save to svgz

    Dear people,

    I refer to the following topic
    https://forums.adobe.com/message/9978412#9978412

    Hope you will find a real solution. So things will work in the newest versions of AI too.

    Kind regards,
    Suzanne

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

15. Illustratorでpsdを書き出しした時の線上のエラーについて

    Illustrator ver22.1 でpsdファイルに書き出しした時に、添付ファイルのように線上のエラーが発生しました。発生したのはその時だけで再現性はありません。このような状況はたまに発生しています。何か原因があれば教えていただけませんか。

    Photoshop書き出しオプション：
    カラーモード（RGB）解像度（300）統合画像
    アンチエイリアス（なし）ICCプロファイル埋め込みなし
    OS：Windows7　Illustrator ver22.1(x64)

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    Completed (Comments Open)  ·  PCM Maro responded

    お返事ありがとうございます。

    それでは、一旦、こちらのレポートは対応完了とさせていただきます。
    コメントはオープンのままにしておきますので、もし問題が発生した際には、コメントにてご報告ください。

    今後ともよろしくお願いいたします。

    Illustrator チーム

16. 保存時のエラー

    保存をする時、画面が出きっていない状態で次の動作を押すと必ずエラ〜メッセージが出る。例えば別名保存（コマンド+シフト+S）を実行し、まだ画面に保存先などの指名画面が出ていないうちに、デスクトップ（コマンドD）を押すとエラーになる。

    もう一つ
    保存形式を選んだ後に保存先のフォルダを選ぼうとするとそのフォルダ名が保存ファイル名に勝手になってしまう。

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    Completed (Comments Open)  ·  0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. 勝手にファイルが保存されてしまう

    Adobe Illustrator 2020の一部のaiデータで保存する前にファイルと閉じようとすると、勝手に保存されてしまいます。環境設定の自動保存はすべてチェックを入れて外して適用したのですが変わりません。
    ファイルはクラウドドキュメントではなく、NASに配置しているファイルです。

    しかも発生するときは何度か再起動すると発生しなくなりますので、バグではないかと考えています。

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    Completed (Comments Open)  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. jpeg書き出しが出来ない

    illustrator(Beta) 25.3.2
    MacBook Air M1 OS11.2.3

    ファイル>書き出し>書き出し形式で、jpeg書き出しを解像度300ppiで行おうとすると、その解像度では……と表示され書き出しが出来ない（150以下は書き出しが出来る）。
    他のバージョンでは、解像度300ppiの設定で問題なく書き出しが出来ている

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました問題でございますが、社内での検証（ver.25.3.1/ MacBook Air M1）では再現ができませんでした。

    こちらのトピックは対応終了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム

19. SVG clipboard export adds an extra non-printable character in the end, breaking import.

    When artwork is copied to the clipboard as SVG code,
    a non-printable character is added in the end of the string.

    When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX

    Mac OSX version 10.13.3
    Illustrator version 22.1

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This issue has been fixed in the latest Illustrator version 23.0.3 (WIN) & 23.0.4 (MAC).

    Please let us know if you found any discrepancy around this issue.

    With Best Regards,
    Illustrator Team

20. Export Artboards "Name" Error

    I exported first one Artboard of 2 or 3 in the beginnning of a design process, the changed the names in the end of all 3 artboards to the projectname. The first artboard still kept the original name ("artboard 01" or else) so i had to rename by hand this file. Pretty weird.

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    Completed (Comments Open)  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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