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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. This file has been modified outside of Illustrator

    Just like the title says. This is a really annoying problem. It happens every time when I save to Onedrive or when I use Illustrator files from the Google Drive File Stream. This is a long term problem for me and many others. Even tough people mark their problem as solved, it isn't.

    8 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Saving error Adobe Illustrator 2020 [24.0.1]

    When saving an existing ai document that I have made an alt to illustrator keeps giving me a save error.

    Illustrator tried, but could not save the file 'file name' Click "Learn more" to try alternate options for saving a file.

    If I then use the 'save as' command and save over the top of the existing ai it will save. Illustrator leaves a .tmp file in the same folder as my ai. I may work on the file a few more time re-saving using the 'save' command with no issue and then randomly I will save and we go…

    8 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  3. svg export for screens distorted

    Vectors getting quite distorted creating svgs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export svgs from there, not ideal at all.

    8 votes

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    Added To Backlog  ·  5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Adobe Illustrator Hidden Layers Show In InDesign

    When layered files are placed from Illustrator into InDesign, the files in InDesign show the Illustrator hidden layers. If you're not careful, the files can be presented incorrectly. The only fix I have seen is to resave the Illustrator file, then delete and import the image again in InDesign with the layer options selected. Review each layer before confirming the image placement.

    8 votes

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    9 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Releasing envelope inside AI from smart object from PS crashes AI

    I have pasted art from AICC2018 as smart object inside PS.
    I have saved and closed this art in AI (just in case).

    Now I double-click smart object inside PS and it AI opens embedded art (not that saved separate file, of course). I select envelope in this embedded art, try to release it and AI crashes.

    If I try to open separate saved copy and try to release envelope — it works fine.
    If I copy and paste art from embedded file into new file and then try to release envelope —it still works fine.
    Please try this yourself…

    8 votes

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  6. File size growing increasing bloating

    Illustrator 22.0.1 (64bit), Windows 10 64bit (latest version), 64GB RAM, 3.5Ghz 12 core CPU, 2x large SSDs

    As of last week, I have been encountering an issue with file sizes growing larger and larger each time I save. The file grows even when I only move or even delete objects. The larger the file becomes the more it adds with each save, and the slower it becomes. It’s as though it’s doing something like saving history states (although not in any useful way).

    This is a huge problem; the project file I’m currently working on, though modest in complexity (75k…

    8 votes

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  7. Missing transparency in placed PDFs

    I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

    Steps to reproduce:

    1. Open a new document.
    2. Draw two partially overlapping rectangles with different colors.
    3. Set he opacity of the frontmost rectangle to 50%.
    4. Save this document as a PDF with setting Illustrator Standard (see attached file).
    5. Open a second document.
    6. Place the PDF file.

    Expected result:

    The topmost rectangle should be displayed with transparency.

    Actual result:

    The topmost rectangle is not transparent.

    If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue…

    7 votes

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  8. 制作したデータを保存する際に、拡張子まで選択される。

    Macbook Pro(15-inch.2016)マジック ツールバー搭載モデル
    macOS Catalina 10.15.3

    Illustrator2020/Photoshop2020
    制作データを保存しようとすると、ファイル名だけでなく、毎回必ず拡張子まで選択されます。
    「別名で保存」「複製を保存」問わず、毎回必ず拡張子まで選択される為、ファイル名を変更しようとすると拡張子まで消えてしまいます。
    その都度ファイル名を選択し直してから保存していますが、煩わしくてしかたありません。
    この症状はIllustratorだけでなく、Photoshopでも同じ現象が起こります。
    他のアプリケーションでは、データを保存する際このような症状は出ません。
    解決方法を教えてください。

    7 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Trim Transparent Pixels on PNG Export BROKEN in 24.3

    Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

    7 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. Jagged edges on placed raster when exported from "Export for Screens" (v24)

    When I export a JPG from the "Export for Screens" dialog at any resolution (I usually do 300dpi), placed raster graphics have a jagged edge. The same artboard exported at the same resolution with the same anti-aliasing settings using File > Export > Export As turns out nice and smooth.

    Note: neither "Type Optimized" or "Art Optimized" settings help. Resetting AI preferences did not help.

    Operating System: macOS Mojave and Catalina (happening on two different systems)

    Steps to Reproduce:
    1. Create an artboard in Illustrator
    2. Place a raster image with curved edges such as an oval, especially if it's…

    7 votes

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  11. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

    7 votes

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    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

  12. Adobe® Illustrator® File that was saved without PDF Content.

    Mac High Sierra
    10.13.6 (17G8037)
    2.5 GHz Intel Core i7

    can't save pdf file from AI 2020 the following shows up, see attachment please let me know whats going on ASAP.

    7 votes

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  13. pdf cannot be displayed

    Hi, Since update Illustrator 2020, when I save ai to pdf file, it cannot be displayed the thumbnail, and even use Acrobat open still can't see it. Please see attached.
    Thanks!

    7 votes

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  14. png file blurry after exporting file

    my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

    7 votes

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  15. empty progress dialog

    BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

    Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

    Mac Powerbook touchbar
    MacOS Mojave 10.14.3
    Illustrator 23.0.2

    7 votes

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    Need More Info  ·  Anish Kumar responded

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

  16. "open recent file" is stuck on old files.

    recent files reverts back to the same old files every time I open illustrator.

    7 votes

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  17. Cannot place images. Just updated to latest version

    Totally fails to place any image.

    I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.

    Macbook Pro mid-2015

    7 votes

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  18. Wrong raster exported with combination of mask, gradient and brush

    I have path with a stroke applied to it.
    Stroke is gradient, applied 'within'
    One point of this gradient has opacity 0.
    This path has mask.
    Mask applied as inverted and clipping.
    Inside this mask I have path with dash brush applied to it.

    All of this looks fine inside AI.
    When I export a picture with Save for web (try other exports yourself, I don't use them) — AI doesn't see mask.

    See animation and artwork attached.

    7 votes

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  19. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -…

    6 votes

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  20. A lot of empty PNG when using Export for Screens function

    When exporting with Export for Screens, many empty pngs are created in the file folder. The bug occurs completely randomly. The number of files also defies any explanation. There may be 10 or 1000 files at a time.

    System: Windows 10, Illustrator v.26.0.3

    New details: this bug occurs if you copy complex graphics to the clipboard. Video attached. I suspect the meshes are to blame.

    Update: If you disable Clipboard Handling → Include SVG Code or clipboard log Windows, the problem disappears.

    6 votes

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